Sebastian Dejager is a dedicated customer service professional at Concentrix, where he has excelled in enhancing client satisfaction and streamlining support processes. With over five years of experience, Sebastian has consistently achieved top performance metrics, demonstrating his commitment to resolving customer issues efficiently and empathetically. His innovative approach to problem-solving and passion for fostering positive customer relationships have earned him several accolades within the company. Outside of work, Sebastian enjoys volunteering at local community centers, where he leverages his communication skills to support various outreach programs.More...
Kalina Grozdanova
Influencer
Verified
Kalina Grozdanova is a dynamic social media influencer known for her vibrant lifestyle content and engaging storytelling. With a background in digital marketing, she has built a community of followers across various platforms. Kalina is creating authentic content that resonates with her audience. In her free time, she enjoys traveling and exploring new cultures, always seeking inspiration for her next project.More...
Jonker Elyah Einstein Koagouw
Advisor II, Senior Social Media Analyst@concentrix Malaysia
Verified
A native Indonesian who worked as a multilingual agent in Thailand and the Philippines and F&B management in Malaysia and Indonesia. Well-adapted to various environments, tasks, colleagues, places, circumstances, and challenges, including highly adept at multitasking, deadlines, and leadership. Consumer experience-oriented and problem-solving mindset with a great passion for interhuman communicative approach. Heed to policies and targets to aim for the best resolution. Integrity, Trust, Performance, Initiative, and Courage are the core values to live on. Recently he was working as a Concentrix agent in Malaysia for various clients. In 2022, he was assisting the government of North Minahasa Regency in implementing the first stage of smart city applications, especially about the super apps for the tourism aspect in the Special Economic Zone – Super Priority Destination (KEK-DSP) Likupang as regulated by the Indonesian government.
He has a huge interest in the F & B business and wants to open a small eatery to cater his hobby and passion. During his sabbatical office job, he was an F&B consultant for several restaurants.More...
Stephanie Iris Luartes
Associate, Delivery Excellence@Concentrix
Verified
I am an Associate in Delivery Excellence at Concentrix, where I leverage my skills to enhance client satisfaction and operational efficiency. With a background in Reasearch, I consistently look for process or behaviors that needs improvements and fosters team collaboration. Passionate in supporting Operations, I diligently monitor calls for anything that needs improvement for better operation of the company and easier task for agents. Outside of work, I enjoy reading and exploring new culinary experiences.More...
Christian Pimentel
Call Center Agent
Verified
Call center representative with 4 years of experience on the BPO industry, specialized on the healthcare area, trained under compliance terms for security such as HIPAA, FWA, etvMore...
Sofia Padilla
Customer service specialist
Verified
Experienced professional in literature with a deep knowledge andpassion for writing. With over 5 years of experience in the customerservice industry, I have honed my skills in providing exceptional supportto both clients and representatives. Through strong communication andproblem-solving abilities, consistently exceeding expectations, ensuringcustomer satisfaction and fostering positive relationships. Expertise inliterature allows for a unique perspective in work, combining creativitywith meticulous attention to detail.More...
Roberto Jr Masculino
Sr Sales Associate@7Eleven Canada Inc
Verified
Roberto Jr Masculino is a dynamic Sr Sales Associate at 7Eleven Canada Inc., where he has consistently driven revenue growth through innovative sales strategies and exceptional customer service. With over eight years of experience in the retail industry, Roberto has a proven track record of exceeding sales targets and enhancing customer satisfaction. His keen analytical skills and ability to adapt to market trends have made him a valuable asset to the team. Outside of work, Roberto is passionate about mentoring junior associates and contributing to community outreach programs.More...
Luis Varela
Customer Service Representative@WNS global services
Verified
CSR with over 2 years of experience.
Handle processes in the E-commerce field with products, providers and customers.
PHI and Health Insurance management experience.
Personal assistant experience for over 1 year.More...
Briyith Canales
Medical Interpreter (Spanish and English)@Teleperformance
Verified
Briyith Canales is a dedicated Medical Interpreter at Teleperformance, specializing in seamless communication between Spanish and English-speaking patients and healthcare professionals. With over five years of experience, Briyith excels in facilitating accurate and empathetic exchanges in high-pressure medical environments. Her commitment to bridging language barriers has significantly enhanced patient care and satisfaction. Briyith's expertise and passion for cultural understanding make her a vital asset to the Teleperformance team.More...
Eduarda Oliveira
Content Reviewer
Verified
Eduarda Oliveira is a seasoned Content Reviewer with over a decade of experience in the digital media industry. Known for her meticulous attention to detail and innovative approach, she has successfully enhanced the quality and engagement of content for leading global brands. Eduarda's expertise lies in ensuring content accuracy, cultural relevance, and strategic alignment with brand goals, which has consistently resulted in increased audience satisfaction and retention. A passionate advocate for diversity and inclusion, she actively mentors emerging talent, fostering a more inclusive content landscape.More...
Jerilee DAULAT
Associate Director@Concentrix Corporation
Verified
With over 19 years of experience in the business process outsourcing (BPO) industry, I bring a comprehensive background in operations, client services, training, and quality management. My journey led me to CNX, where I currently serve as the Associate Director for Global Service Delivery.
In my role, I have the privilege of leading a dynamic operations team within a matrix environment, fostering collaboration across functional departments, and leveraging synergies with our Global Account and Site Delivery Leadership teams. My commitment to delivering excellence extends across borders, as I work closely with teams in both Manila and Dublin, aligning efforts to uphold CNX's cultural values.
Prior to joining CNX, I served as a vendor partner lead for a reputable fintech firm based in the United States. Here, I honed my expertise in managing vendor relationships across diverse geographies, ensuring seamless integration and alignment with organizational objectives.
Moreover, I have a proven track record of success in driving operational performance and financial sustainability. My experience includes overseeing operations for a financial services account, where I diligently worked towards achieving performance metrics and financial targets.
Notably, I am passionate about process improvement initiatives and have a keen eye for identifying areas of enhancement. My proficiency in implementing effective process improvements has consistently yielded tangible results, driving performance optimization across sites.
Furthermore, I am proud to hold certifications in Six Sigma Green Belt and Project Inclusion, tailored for the customer service environment, with a focus on enhancing customer satisfaction (CSAT) and first contact resolution (FCR) metrics.More...
Beverly Len Inso
Supervisor/Program POC@Concentrix
Verified
As a Supervisor/Program POC , I am responsible for overseeing project operations and acting as the point of contact for the program. I play a vital role in ensuring smooth communication between all stakeholders and maintaining the quality of the project deliverables. My role involves problem-solving, decision-making, and managing the program's resources efficiently. In addition, I make sure that the project stays within budget and meets its deadlines, while also managing any risks or issues that may arise. My leadership and management skills contribute significantly to the success of the program and the company as a whole.More...
Long Tran
Operations Manager@Concentrix Corporation
Verified
As an Operations Manager at Concentrix Vietnam, I led cross-functional teams to optimize workflows, enhance service delivery, and improve key performance metrics. I was responsible for managing daily operations, ensuring SLA compliance, overseeing employee training, and driving continuous process improvements to enhance efficiency and customer satisfaction. My role also involved stakeholder engagement, strategic planning, and mentoring team leads to achieve operational excellence.More...
Daniela Gonçalves Ledesma Barbosa
Digital Product Manager
Verified
One year experience as Operations Manager in Customer Support at a Contact Center in Sports Betting market.
More than 8 years of experience in BPO area, related to Financial Audit, Expense Report Process and Customer Service Omni-channels (chat, voice and email); from this, 5 years as Operations Team Coordinator.
Now performing Digital Product Manager in Home Office, also producing and selling eBooks.
Graduated in English, Spanish and Portuguese Literature. Completing a graduation in Digital Finance.More...
Patrizia Baligod
Workforce Manager@Concentrix
Verified
Patrizia Baligod's role as Workforce Manager at Concentrix involves overseeing the company's staff operations and ensuring optimal productivity. Her responsibilities include managing staff schedules, analyzing workforce efficiency, and implementing strategies to improve performance. She plays a key role in the company's operational success by ensuring that the right number of employees with the right skills are available at the right time to meet the company's service level objectives. Baligod's strong leadership skills, strategic planning abilities, and experience in workforce management make her a valuable asset to the Concentrix team.More...
Alvin Laxa
Vice President Client Success@Concentrix
Verified
Concentrix, a leading global provider of customer experience solutions and technology, continues to thrive in the market. As Vice President of Client Success, Alvin Laxa is responsible for overseeing the company's client relationships and ensuring customer satisfaction. His team's efforts have resulted in the company's continued growth and high client retention rates. Laxa's focus on innovation, strategic planning, and customer-centric approach have contributed significantly to Concentrix's success. His leadership has fostered a culture of excellence, driving the company towards its goal of creating exceptional customer experiences.More...
Helder Diorio
Verified
Helder Diorio is a seasoned professional with a strong background in business development and management. He has a proven track record of successfully leading teams, driving growth, and improving operational efficiency. His expertise includes strategic planning, project management, and business analysis. Diorio's leadership and strategic thinking have consistently resulted in increased revenue and business expansion. Great performance with No Code development using the Bubble platform.More...
Everitt Burnett
Digital Marketing Specialist@Concentrix/LinkedIn
Verified
Everitt Burnett, as a Digital Marketing Specialist at Concentrix/LinkedIn, you are responsible for developing and implementing digital marketing strategies to optimize the online presence of the company. This includes managing all digital marketing campaigns, improving the usability and design of the company's website, and optimizing content for the website and social networking channels. You are also tasked with tracking the website traffic flow, identifying trends in customer behavior, and providing insights to improve customer engagement and conversion rates. Your role is crucial in driving the company's online growth and enhancing its brand visibility in the digital space.More...
Oscar Ted Avanzado
Team Leader | Supervisor@Concentrix
Verified
Back-office, Technical Support, Customer Service, and Healthcare Specialist. A great fan of humanity. Passionate about life.More...
Maciej Arsenowicz
Program Manager@Concentrix
Verified
B2B | B2C | Business Development | Marketing | Sales Excellence | Train The Trainer | Digital Marketing | Construction | Risk Management | Financial ServicesMore...
noel aparece
Software Test Engineer@Concentrix
Verified
Noel Aparece is a proficient Software Test Engineer at Concentrix company, with exceptional abilities in designing and implementing software tests to ensure product quality. His expertise includes developing and executing test cases, identifying and documenting bugs, and conducting thorough debugging procedures. He plays a crucial role in the software development process, ensuring all software products meet the highest standards of reliability, security, and performance. His technical knowledge, problem-solving skills, and attention to detail make him a valuable asset to the Concentrix team.More...
Plamena Todorova
Social media specialist@Concentrix
Verified
4 years of experience managing social media channels of a global technology company and personal projects. UGC creator and SMM skills .More...
Justin Butts
Principal Architect@Concentrix Catalyst
Verified
Justin Butts is a seasoned technology professional, currently serving as a Principal Architect at Concentrix Catalyst in the Mobile Device Management, Mobile Security and Lifecycle Operations space. In this role, he is responsible for overseeing technical teams and projects and is responsible for designing and implementing technical solutions to meet the company's business objectives. Prior to Concentrix, Justin worked with a number of industry-leading technology firms where he honed his expertise in software development management, IT infrastructure, and systems engineering. Executing for Fortune50 companies, Justin is known for his ability to translate complex technical concepts into clear, understandable language. His leadership and technical prowess have made significant contributions to the growth and success of Concentrix Catalyst, including a contract with a major US telecom provider.
Additionally, Justin is a seasoned sales engineer in the IT and security space, previously co-founding a startup team that was able to create and sell a consulting product from nothing to $1m in annual revenue.
Outside of the office, Justin has been doing both amateur and professional sound engineering, production and art direction for nearly 20 years.More...
Satya Jayanth Chilla
Operations representative@Concentrix
Verified
I am Satya Jayanth Chilla, Operations representative at Concentrix. I have worked in this position for 1 year and 6 months. I have been successful in my role by maintaining high quality standards and ensuring that the team meets its targets.More...
Nestor Mendoza
Software Engineer@Concentrix
Verified
Nestor Mendoza, as a Software Engineer at Concentrix, you are responsible for designing, developing, and implementing software solutions to address complex business issues. Your role involves providing technical leadership and strategic direction for the development team. You are also responsible for reviewing code work for accuracy and functionality, creating and implementing design plans, and conducting troubleshooting and debugging of software. Your collaboration and communication skills are vital in working with other team members and stakeholders to ensure software projects meet all specifications and requirements.More...
A R
Transformation senior manager@Concentrix
Verified
Michael Hörbye
IT-Supporttechniker@Concentrix
Verified
Concentrix has made significant strides in enhancing its IT infrastructure and services. As an IT-Supporttechniker, Michael Hörbye has played a crucial role in ensuring the smooth running of IT operations. He has successfully handled technical issues, provided support to the team, and contributed to the implementation of new technologies. His expertise in troubleshooting and maintaining IT systems has significantly improved efficiency and productivity within the company. Moving forward, there is a need to focus on continuous training and development to keep up with the fast-paced technological advancements. Additionally, adopting innovative IT solutions will be key in maintaining a competitive edge in the market.More...
Marielle Bokoye is currently serving as a Customer Support Representative at Concentrix, a leading global provider of customer experience (CX) solutions and technology. In her roles over the years, she has been responsible for handling customer inquiries, resolving customer complaints, providing product information, and maintaining customer satisfaction, through different projects. With her excellent communication skills and problem-solving abilities, Marielle is making a significant contribution to the company's mission of delivering outstanding customer experiences. Her dedication to customer service aligns perfectly with Concentrix's customer-centric culture.More...
Precious Jed Cabural
Senior Quality Evaluator@Concentrix
Verified
As a Senior Quality Evaluator, I play a crucial role in ensuring the company's services meet and exceed the standards of quality. I identify areas for improvement, and implements strategic plans to enhance service quality through one-on-one coaching sessions. My role is pivotal in maintaining the company's reputation and client satisfaction. My expertise in quality evaluation and strong leadership skills contribute significantly to the overall operational efficiency and success of Concentrix (and the Spotify program).More...
hafsat Akanni
customer service agent@Concentrix
Verified
I am Hafsat Akanni, a customer service agent at Concentrix Company, I maintain client satisfaction through my effective communication skills and problem-solving abilities.. I show a great adaptability and resilience in handling challenging situations and contributing to the overall performance of the customer service team. I love positive customer experience and feedbackMore...
Edouard Ionita
AML Compliance Analyst@Concentrix
Verified
Edouard Ionita is currently serving as an Anti-Money Laundering (AML) Compliance Analyst at Concentrix. His role involves the implementation and monitoring of AML compliance programs to ensure the company adheres to legal standards and internal policies. He is responsible for conducting thorough risk assessments and audits, and for investigating any suspicious activities that might pose a risk to the company. He also plays a crucial role in training staff on AML regulations and the importance of compliance. His expertise in AML compliance, risk management, and regulatory affairs contributes greatly to the overall integrity and reputation of Concentrix.More...
As a Digital Marketing Strategist at Concentrix, Kaloyan Kolev has successfully developed and implemented comprehensive digital marketing strategies that have significantly increased online presence and customer engagement. He has effectively utilized SEO, SEM, and social media marketing techniques to drive traffic and generate leads. His innovative campaigns have resulted in substantial growth in brand awareness and sales. Kolev's data-driven approach and analytical skills have also allowed him to optimize marketing efforts and achieve a high return on investment.More...
Roxanna McDonald Levy
Training & Quality Manager@Concentrix
Verified
As a Training & Quality Manager, I have successfully implemented effective training programs that have significantly improved employees' skills and performance levels. I have also developed and maintained quality standards that have led to improved customer satisfaction and operational efficiency. I have a proven track record in identifying and addressing training needs, conducting quality audits, and implementing continuous improvement initiatives. My leadership has resulted in a more competent workforce, streamlined operations, and enhanced service delivery.More...
Ana Peixoto
Customer Service Representative@Concentrix
Verified
As Ana Peixoto, I have excelled as a Customer Service Representative at Concentrix by consistently meeting and exceeding customer service goals. I have successfully handled a high volume of customer inquiries while maintaining superior customer satisfaction rates. I have also been recognized for my ability to de-escalate difficult situations and resolve customer complaints in a timely and efficient manner. Furthermore, I have contributed to the training and development of new team members, showcasing my leadership skills. My excellent communication and problem-solving skills have greatly improved the overall customer experience, making me a valuable asset to the Concentrix team.More...
Sir William Rojo
Sr. Service Delivery Manager@Concentrix
Verified
Seasoned Leader with years of management experience in the industry and a huge advocate of people development. Known for spearheading strategic plans and drive high performing teams to pursue a common goal achieved using strong sense of collaboration and ownership. Confident to impact success in different levels of the organization.
Spearhead implementation of projects that is centered on client and staff satisfaction which includes employee recognition and engagements (+6%pt improvement in Rewards and Recognition Index).
Spearhead process improvement and innovations aimed to address any changes in business priorities and needs throug collaboration with cross functional teams. As for Year 2022 when we acquired a new line of business, we managed to deliver+12.96%pt improvement in SLA attainment (Enterprise: 81.99%, Site: 94.55%).
Ensure proficiency of Supervisors through Learning Events and Untraining tocusing on Peodle Management and Coachin
Effectiveness. With this action, it has translated in both People KPI (eSAT: +5%pt) and Business KPI (NPS: +2.80%pt, CSAT +0.07pt)More...
Paul Jemuel Suñer
Sales Team Leader@Concentrix
Verified
Stefan Andreev
Customer Support@Concentrix
Verified
Hello everyone! My name is Stefan from Bulgaria.
I am looking for a full time or part time remote job.Such a Customers service,Customer support,Call center,Social media ,Translator from Spanish to EnglishMore...
Carrie Settle
Customer service representative@Concentrix
Verified
Love working with a great team and seeing the results of our labors. I am a great advocate and encourager.More...
Pranjal is a highly skilled and experienced trainer who has the ability to engage and motivate her audience. She is also a very effective communicator and has the ability to clearly articulate complex concepts.
He has also developed several program readiness training materials and course modules that have been used by Concentrix to train its employees.More...
Dinomoni Das
Senior Technical Support Engineer@Concentrix
Verified
Techie expert for windows os, performance, active directory, azureMore...
Hemanth Palusa
Sr Consultant@Concentrix
Verified
SDET, Automation Engineer for API ,Mobile, Database and WebMore...
Sanjith PN
Assistant Manager@Concentrix
Verified
Agile and Trustworthiness have been the hallmark of my
professional career, spanning over 8 years of experience in a L&D role. I have intense knowledge of the modern training approaches with an inherent ability to design, deliver and evaluate training methodologies. I believe, I am a communicator par excellence, with strong people and stakeholder bonding skills.More...
Said Abubakar
Manager@Concentrix
Verified
IT experts and Managing Multi Cultural teamsMore...
Debasmita Dutta
Senior Representative@Concentrix
Verified
I have worked as a Senior Representative at Concentrix for over two years. During my time at Concentrix, I have been responsible for providing excellent customer service to clients, managing customer accounts, and resolving customer queries. I have also played an active role in training new customer service representatives. My achievements at Concentrix include successfully managing a team of customer service representatives, achieving high customer satisfaction scores, and reducing customer churn.More...
Sam Lawless
Tech Advisor@Concentrix
Verified
Not much background for the moment, looking to expand grow my knowledge in becoming wealthyMore...
Gagan Kapoor
Customer executive@Concentrix
Verified
Content writer,blogger and working as customer executiveMore...
Neeraj Kumar singh
Customer support@Concentrix
Verified
Rahul S
Customer Service Representative@Concentrix
Verified
Shaik umar Farooque
Operation representative@Concentrix
Verified
I am B.com graduate currently working as operation representative at ConcentrixMore...
Rumyana Kaludeva
Business Intelligence Analyst@Concentrix
Verified
Solid background as Business Intelligence Analyst and Developer of BI solutions and reporting; data visualizations; KPI defining; root cause analyses; creation of viral business presentations on Power PointMore...
Monica Gandhi
Product Manager@Concentrix
Verified
A Certified SAFe Product Manager with experience building successful products across the enterprise and consumer segments. Former Mobile Application developer with a passion to help build customer-centric products. Expertise in taking real customer requirements and developing products that are valuable, innovative, and successful. Experienced in building and leading diverse teams that are spread across multiple geographies.More...
Marciano Raiman
Marketing & sales professional@Concentrix
Verified
Ivan Kirilov
Credit Collector@Concentrix
Verified
An experienced customer support agent and accounts receivable in the area of online sportsbook, poker and casino games. Multilingual with proficiency in German and English. Graduated from a classical lyceum, a participant in the 26th translation competition Certamen Ciceronianum Arpinas following a passion for Latin and Greek etymology. Skilled on accepting challenges and coping with new experiences. Expert in the online gambling industry for more than 15 years, with a solid experience in customer service and financial operations such as deposits, withdrawals, accounts receivable and bank reconciliation.More...
Rhomel Tanghal, as a HR Manager at Concentrix, effectively manages the company's human resources department. He is responsible for overseeing recruitment processes, employee relations, payroll management, and benefits administration. He plays a vital role in developing HR strategies aligned with the company's business goals. Rhomel ensures legal compliance by implementing and enforcing relevant HR policies and procedures. His leadership and interpersonal skills contribute to maintaining a positive work environment, fostering employee satisfaction, and ultimately driving the company's success.More...
Nicolas Peña
Workforce Manager@Concentrix
Verified
Ingrid Lengua
support@Concentrix
Verified
I am a psychologist and support in a family business on social networks.More...
Mark Quitoy
Customer Success Manager@Concentrix
Verified
Mark Quitoy, as a Customer Success Manager at Concentrix, plays a crucial role in ensuring customer satisfaction and loyalty. He is responsible for understanding customer needs and coordinating with various internal teams to deliver solutions that meet these needs. His role also involves identifying opportunities for upselling and cross-selling, thereby driving revenue growth. He is also tasked with monitoring customer feedback and implementing strategies to improve customer experience. Mark's strong communication, problem-solving, and relationship-building skills contribute significantly to the company's customer retention and growth objectives.More...
Evans Villaester
IT@Concentrix
Verified
Valeriia Kurkudym
Rewiever@Concentrix
Verified
Evelyn Estela Segura Lobo
Senior Specialist, Training and Quality@Concentrix
Verified
Evelyn possesses extensive experience in training and quality assurance, demonstrating proficiency in developing and implementing effective training programs and quality control systems. Her role involves ensuring that all employees are well-trained and that the company's products and services meet the highest quality standards. She is adept at identifying areas of improvement, implementing corrective actions, and maintaining compliance with industry regulations. Evelyn's expertise significantly contributes to Concentrix's commitment to delivering superior customer engagement services.More...
George Cuevas
Supervisor, Training & Quality@Concentrix
Verified
Gourav Mohanty
Buiness Analyst@Concentrix
Verified
As a highly skilled and experienced Business Analyst with 5 years of experience, I have a proven track record of delivering successful projects and driving business growth. I possess strong analytical skills and the ability to identify and solve complex business problems. My expertise includes requirements gathering, process improvement, project management, and stakeholder management. I am a proactive team player with excellent communication and interpersonal skills, and I am committed to delivering high-quMore...
Akshar Patel
Customer support executive@Concentrix
Verified
📚 High school graduate, Science 2k23
💼 Resolution expert @concentrixMore...
Mashook Talpur
UX Designer@Concentrix
Verified
Mashook Talpur, a seasoned Senior UX Designer, has intricately woven a tapestry of expertise across 15+ years, crafting transformative digital solutions for diverse industries in dynamic, multicultural landscapes, from airlines and retail to government agencies, displaying a dedication to Human-Centered Design methodologies.More...
Joshua Brock
Co-founder@E L Services Group LLP
Verified
Consultancy specialized in matters regarding individual's prescription expenses, irrespective of insurance or lack there of, and ensure all means are exhausted to provide lowest cash price possible.More...
Fabio Mazzarella
Security Analyst@my self
Verified
Fabio Mazzarella is a dedicated Security Analyst with over five years of experience in safeguarding digital infrastructures. Currently working as an independent consultant, he specializes in vulnerability assessments and developing robust security protocols for small to medium-sized enterprises. Fabio holds a degree in Cybersecurity from the University of Rome and is passionate about staying ahead of emerging threats in the digital landscape. In his free time, he enjoys exploring the latest tech innovations and contributing to open-source security projects.More...
Marwa Rashed
Operations Support manager / client relation specialist@TTEC
Verified
Experienced Operations Support Manager with over seven years of expertise in executive support, stakeholder management, and operational logistics within high-paced BPO and hospitality environments. Proven track record in managing multi-site coordination, vendor relations, and complex event planning, with a strong focus on financial controls and process optimization.
Recognized for delivering significant cost savings, such as reducing vendor transport costs by 50%, and leading key projects including large-scale site launches and government stakeholder engagements. Certified Six Sigma Black Belt, skilled in team leadership and workflow improvements. Awarded the President’s Club nomination and Unsung Hero for outstanding performance and social impact initiatives.More...
Elias Naranjo
Technical Support Engineer
Verified
Dynamic, proactive and highly motivated technical support engineer with strong communication, leadership, and problem-solving skills. Passionate about continuous learning and delivering excellent customer experiences in high-pressure environments.More...
Mauricio Ricaldi
Full Stack Developer
Verified
Student on Codecademy for a Full Stack Engineer career, at advanced level. Already seen JS, React, HTML, CSS, Git, Mocha, Node.js.
Bachelor degree in Business administration by UPC (licensed in Peru) with more than 11 years of experience in HR, Logistic, and Hospitality.More...
Firdaous EL QADIRI
EMEA Sales Account Mamager/Executive
Verified
As a Senior Account Manager with 9 years of experience,
I’m passionate about driving results and building lasting
client relationships across diverse markets. Being a polyglot,
I thrive in cross-cultural environments and excel in
negotiation, communication, and team leadership. I’m
seeking a long-term opportunity in a place I can call home
for the next decade or so, where I can truly contribute my
expertise to drive both team and company success, thrive in
my career and develop even more my set of skills and
professional development plan.More...
Pablo Salinas
Translator/Interpretrer
Verified
Pablo is an experienced Translator and Interpreter with over a decade’s worth of experience in a variety of industries. Specializing in Spanish-English translation, he has collaborated with international organizations to bridge communication gaps. Pablo earned his chops as a Marketing major delving deep into customer relations and, more recently, as a service industry professional. He is passionate about cultural exchange and travel, and in his spare time he enjoys reading the Greek & Roman Classics, volunteering as a language tutor and, depending on his current geographical latitude, skiing and/or camping and hiking.More...
Gabriela Ivanova - Kirilova
CEO & Founder@PrevodBG
Verified
Dedicated linguistics specialist with extensive expertise in language education and translation. Combines academic qualification with professional experience in both educational and business environments. Skilled in teaching methodologies, phonetics, and cross-cultural communication with a proven track record of delivering high-quality language instruction and translation services.More...
Craig Boyd II
Project Manager@Logic Wizards
Verified
I build digital assets, support solutions, and manage projects that keep SaaS brands moving at the speed of business across various industries.More...
Laura Sofia Rojas Llorente
Team leader operations
Verified
Reynaldo Jr Yulores
Customer Experience Director I Customer Service, Contact Center
Verified
Experienced Contact Center Leader with almost 20 years of operations management in optimizing business processes and enhancing team performance. Proven track record of managing high and mid-volume call center operations, remote customer service support, and recruitment operations.
•
Proven to effectively lead customer care/customer service accounts for eCommerce, telco, financial, travel, and reservation, and tele-sales in omni-channel support platforms
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Skills and specialties include Contact Center Operations and Performance Management, Customer Experience Improvement, Remote Management Support, Leadership and Development, CSAT & Net Promoter Score Management, Process Improvement support and implementation, Client Services Support, Recruitment Operations Management, Compliance and Quality inspection, Floor Support Training, Rewards & Recognition and Employee Engagement events planning and execution, Tele-sales training, Written Communications public relations, Life & Non-Life Insurance sales and customer support
•
Lean Six Sigma Yellow Belt certified and Lean Six Sigma Green Belt trained
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Led and managed programs using different CRM tools such as Shopify, Zendesk, LA Desk, Gorgias, Aircall, LOOP etc.
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Proficient in MS applications
_____________________________________________________________More...
Jian Carlo Suliano
Remote Professional | Community Manager | Empathy Architect | Industrial Engineer | QuickBooks Expert | Bookkeeper
Verified
A dynamic remote professional with a passion for fostering community and connection as a Community Manager. With a background in Industrial Engineering, I excel at optimizing processes and enhancing efficiency. Known as an Empathy Architect, I prioritize understanding and communication in all interactions. As a QuickBooks Expert and skilled Bookkeeper, I ensure financial clarity and precision for businesses of all sizes.More...
Charles Racelis
CEO & Founder@VYB Solutions Inc
Verified
Compliance, operations, and regulatory risk professional with 10 years of experience in the financial services industry and over 20 years of overall professional experience. Demonstrated expertise in policy design, governance frameworks, and adherence to BSP and AMLC regulations. Formerly led compliance and operational risk programs across 43 Asia-Pacific markets at Western Union and now serve as Founder & CEO of a fintech compliance startup. Skilled in streamlining operations, developing clear and actionable procedures from complex regulatory requirements, and collaborating with Legal, Risk, and Compliance teams to ensure timely, risk-aligned, and user-friendly policy issuances that enhance execution, service delivery, and accountability across operational teams.More...
Michael Campbell
Solutions Architect@FinTrU
Verified
18 years IT experience spanning software development, infrastructure and leadership roles.
I am passionate about designing and developing solutions that not only meet the needs of the end user but exceeds them. Scalability and security are my non negotiables.More...
Mikkie Madridejos
General Virtual Assistant/Sales/Technical Support/Customer Service
Verified
Mikkie Madridejos is a dynamic General Virtual Assistant with over seven years of experience in sales, technical support, and customer service. Known for her exceptional multitasking abilities and keen attention to detail, Mikkie has successfully managed diverse client portfolios, driving a 30% increase in customer satisfaction and a 20% boost in sales within the past year. Her technical acumen is complemented by her strong communication skills, enabling her to resolve complex issues efficiently and foster lasting client relationships. Mikkie is passionate about leveraging her expertise to streamline operations and enhance customer experiences in fast-paced environments.More...
Mark Hancock
Success Mentor
Verified
Mark Hancock is a renowned Success Mentor who specialises in providing strategic guidance and mentoring to individuals and businesses aiming to achieve success and growth. He leverages his extensive experience and unique methodologies to help clients overcome challenges, improve performance, and reach their full potential. His services include one-on-one coaching, group training, and motivational speaking. Mark is known for his personalised approach, focusing on the specific needs and goals of each client to deliver effective and sustainable results. His commitment to empowering others to succeed sets him apart in the industry.More...
Anthony Paguia
Operations Manager@TaskUs Inc
Verified
Anthony Paguia is a highly experienced and dedicated Operations Manager at Concentrix company, a global leader in customer experience solutions. He has been honed his skills in the industry for several years, demonstrating exceptional managerial and leadership abilities. Anthony has a deep understanding of operational strategies, project management, and process improvements. His dedication to enhancing customer service and satisfaction has been instrumental in driving the company's success. Anthony holds a degree in Business Administration and Management, a foundation that has equipped him with the necessary skills to excel in his role. His exceptional problem-solving abilities and commitment to operational excellence make him a vital asset to the Concentrix team.More...
Glenda Ugsimar
Customer and Technical Support Specialist
Verified
Glenda Ugsimar is a dedicated Customer and Technical Support Specialist with over 5 years of experience in the technology sector. Known for her exceptional problem-solving skills and customer-centric approach, she consistently ensures smooth user experiences and swift issue resolutions. Glenda is passionate about leveraging her technical expertise to enhance customer satisfaction and contribute to team success. Outside of work, she enjoys hiking and exploring new tech gadgets.More...
Rita Thimoteo
Customer Service Associate@Knok Health Care
Verified
I worked for 25 years as a Travel Agent in Brazil and gathered great experience in sales and operations for the travel industry.
After moving to Portugal in 2021 I started a new experience working for a large call center companies Concentrix - at Booking.com account .
In 2023 I started working at Knok Health Care as a Customer Support Associate and could put in practice my skills in connecting company and clients helping to build a strong and satisfying relationship between both .More...
Hatem Elmahdy
Customer Service Representative@CUPOLA
Verified
👋 Hi, I’m Hatem Elmahdy. I’m a customer service professional with over 3 years of experience in the call center industry, including roles at Booking.com and EtihadWE. I specialize in handling customer inquiries through email, live chat, and phone, with a strong focus on creating smooth and efficient customer experiences.
📌 Key Achievements:
Successfully handled complex travel and accommodation cases at Booking.com for nearly 1.5 years.
Resolved hundreds of customer issues daily through both live chat and email at EtihadWE, consistently exceeding performance targets.
Fluent in Arabic and English, and currently studying Spanish to become trilingual.
Planning to pursue a Master’s in Tourism and Hospitality Management in Spain, aiming to bring multicultural customer support experience to the hospitality industry.
I’m currently looking for remote or part-time roles where I can leverage my communication skills and multilingual background. Let’s connect!More...
Daniel Cespedes
Accounts Payable@Bill Gosling Outsourcing
Verified
Experienced and customer-oriented professional with background in hospitality, call centers, and corporate environments, offering years of proven success in delivering customer support and different services t. Skilled in handling high volumes of customer interactions with professionalism, empathy, and efficiency. . Bilingual in English and Spanish, with strong communication abilities, advanced Excel skills, and ongoing studies in Business Administration to enhance service operations and client engagement.More...
Rose Marie Polea
MassTort Intake Specialist@Shamis & Gentile, P. A.
Verified
Mass Tort Intake Specialist | 4 Years in BPO & Legal Support | Detail-Oriented & Client-Focused
With nearly 4 years of experience in the BPO industry and legal support services, I’ve built a strong background in client relations, document handling, and investigative research. I’ve worked across various industries—from retail escalations and healthcare documentation to legal intake—bringing precision, empathy, and efficiency to every role.
Currently, I work as a freelance Mass Tort Intake Specialist for a Florida-based law firm. I handle client onboarding, facilitate HIPAA and retainer agreements, and support case investigations with accuracy and care.
Let’s connect if you're looking for someone with a solid foundation in legal intake, customer service, and operational support.More...
Maria Lea Dawn Dela Cruz is a distinguished Lead Trainer in Communications at Amazon, where she has successfully spearheaded the development of foundational training programs for FBM, FBA, Feeds and Detail Page Correction. As an Amazon Seller and Customer Service expert, with experience in all comminication channels such as email, phone, and chat, she has consistently achieved high customer satisfaction rate. She also facilitated countless training and mentoring of both new hires and seasoned employees to excel in giving utmost seller and customer experience. Her expertise as an FBA Reimbursement and Email Case Manager Specialist has led to the recovery and reimbursements of over thousands in lost inventory for clients, Her strategic insights and leadership have been instrumental in driving Amazon's customer-centric initiatives, built and streamlined processes, solidifying her reputation as a transformative leader within the department.More...
Gary Workman
Security Control Room Team Leader@G4S
Verified
Gary Workman is the Security Control Room Team Leader at G4S, where he oversees a dynamic team ensuring the safety and security of key facilities. With over a decade of experience in security management, Gary excels in crisis response and operational efficiency. He is passionate about integrating advanced technologies to enhance security protocols. Outside of work, Gary enjoys hiking and photography, capturing nature's beauty through his lens.More...
Sergio Cortes
Translator
Verified
Sergio Cortes is a seasoned translator with over a decade of experience in bridging linguistic and cultural gaps for global organizations. Fluent in Spanish, English, and Mandarin, he has successfully translated critical documents and facilitated international negotiations for major tech firms. Sergio's expertise lies in his ability to convey nuanced meanings, ensuring clarity and precision in every project he undertakes. His commitment to excellence and passion for languages have made him a trusted partner in the international business community.More...
Louise Anne Bremen
Executive Virtual Assistant, Customer Success Manager, Director of Operations
Verified
Louise Anne Bremen is a distinguished Executive Virtual Assistant, Customer Success Manager, and Director of Operations with over a decade of experience in transforming client relationships and brand identities. She played a pivotal role in customer retention. She has experience working as a Director of Operations.More...
Luiza Mae Ceña
Quality Assurance Analyst
Verified
Luiza Mae Ceña is a highly skilled Quality Assurance Analyst with a proven track record in ensuring that products meet established standards and specifications. She excels in identifying issues, conducting thorough analysis, and implementing corrective actions. With her strong attention to detail and excellent problem-solving skills, she plays a crucial role in maintaining the high-quality standards of products. Her expertise includes software testing, process improvement, and regulatory compliance, contributing significantly to the overall efficiency and productivity of the company.More...
Ahmed Amin Ghozzi
Infrastructure Architect@Fujitsu Services
Verified
Having accumulated more than eleven years of experience in the field of information
technology. During my career, I have acquired excellent expertise in server administration
and system maintenance. Having demonstrated a good sense of professionalism,
interpersonal skills and team spirit. My adaptability and cheerfulness greatly facilitate my
integration into work teams.More...
Shaynne Ricarte
Operations Manager
Verified
Shaynne Ricarte is an accomplished Operations Manager with a passion for optimizing business processes and leading teams towards success. She has over a decade of experience in various industries including retail, real estate, manufacturing, and technology. Shaynne's expertise lies in strategic planning, supply chain management, and quality control. She is known for her exceptional organizational skills and her ability to streamline operations to improve efficiency and productivity. Shaynne holds a Bachelor's degree in Information Technology. She is a forward-thinking leader, committed to fostering a positive work environment and driving business growth. Eager to serve, determined to succeed.More...
Ellis Pittman
Graduate Student
Verified
I spent over 12 years with Whole Foods Market, two years as a Customer Service Manager and 10+ as a Store Manager. I later worked on contract with Meta for several years as an Operations Manager for an Instagram Advertiser support channel team. I am working on an MA in Clinical Mental Health Counseling, and already hold an MBA and an MS in Agricultural Economics. I have held many odd jobs and extra jobs, spending 10 years as a Barista. I highly excel in customer service and operations management positions.More...
Borislav Tzvetkov
Business Development Manager@Accenture Bulgaria
Verified
As a Business Development Manager and Partner Channel Manager, I have successfully driven revenue growth, built strategic partnerships, and expanded market reach. My expertise lies in identifying new business opportunities, negotiating high-value deals, and developing long-term relationships with key stakeholders.More...
Arianna Leon
HR Specialist@Thermo Fisher Scientific
Verified
Arianna Leon is a seasoned Human Resources Specialist at Thermo Fisher Scientific, a renowned global provider of scientific research services. Her extensive skills range from HR management, talent acquisition, employee relations to benefits administration. Arianna has proven herself as a dedicated HR professional with a knack for developing effective HR strategies that align with the company's goals. Throughout her tenure, she has been instrumental in driving employee engagement and fostering a positive work environment. Prior to joining Thermo Fisher, she held various HR roles in different industries, equipping her with a wide breadth of experience. Arianna holds a Bachelor's degree in Human Resources Management, reflecting her solid foundation in the field. She is known for her strong leadership skills, solution-oriented approach, and commitment to promoting workplace diversity and inclusion.More...
Juan Caranza
Virtual Production Specialist@Project Boxcar
Verified
✅ PROFESSIONAL 3D Artist, with over 8 YEARS experience in Architectural Visualization, Unreal Engine Expertise, and Graphic Design Proficiency. Originally from Argentina, and based in Berlin, I am a Versatile 3D Artist and Designer keen to infuse your projects with creativity and innovation. Ready to enhance your stories with visually stunning atmospheres?More...
Jerico Bautista
Customer Support Specialist
Verified
Jerico Bautista is a highly motivated and results-oriented Customer Support Specialist/Account Manager & Coordinator with 18+ years of experience in the BPO industry. Has a proven ability to lead, manage, and motivate teams to achieve and exceed client expectations. Skilled in Customer Service, achieving Service Level targets, and building strong client relationships.More...
Marianna Carafa
Executive Coach
Verified
Experienced consultant and leadership development professional with over 13 years in operations management, strategic sales, and high-performance team coaching. Having worked with global tech leaders like Meta, Google, and eBay, I specialize in translating business needs into impactful solutions. Currently expanding my expertise in executive coaching, I focus on leadership growth, adaptability, and performance optimization in fast-paced industries.More...
Juan Arroyo
Customer Retention Specialist@Varsity Tutors, a Nerdy Company
Verified
With over a decade of experience in the customer service industry, I have developed a strong background in delivering exceptional support across multiple channels, including phone, chat, and email. My expertise spans technical support, retention strategies, and operational management, having held roles ranging from frontline support to Assistant Director of Operations.
Throughout my career, I have worked with both call centers and independent contractors, adapting to various industries and customer needs. My ability to lead teams, optimize support processes, and enhance customer experiences has been instrumental in driving efficiency and satisfaction. I thrive in fast-paced environments, leveraging my problem-solving skills and technical knowledge to resolve complex issues and foster long-term customer relationships.
I am passionate about continuous improvement, both in service delivery and team development, ensuring that every customer interaction adds value to the business.More...
Emil Lithgow
Manager of Operations@Flash Parking
Verified
Experienced Operations Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in customer and client business relations growth, as well in Strategic Planning and operations development.
Business Consulting • Career Development Coaching • Leadership Development • Team Building • Training • NegotiationMore...
Victor Barroso
Sales Development Representative@Synthesia Ltd.
Verified
Experienced Sales Development Representative (SDR) specializing in both inbound and outbound strategies. With a track record of success at top-tier companies like Deel and Synthesia, I have honed my skills in lead generation, prospecting, and building strong relationships with key decision-makers.
My expertise lies in identifying high-potential opportunities, personalizing outreach strategies, and leveraging data-driven insights to optimize sales pipelines. Whether engaging inbound leads or crafting outbound campaigns, I thrive in dynamic, fast-paced environments, helping companies scale their revenue and expand their global reach.
Always eager to connect with like-minded professionals and explore new opportunities in sales and business development. Let’s grow together!More...
David Dininio
Talent Acquisition Lead
Verified
David Dininio, as the Talent Acquisition Lead, is responsible for the strategic planning and execution of recruitment efforts. He oversees the entire recruitment process, from identifying potential candidates to interviewing and hiring new employees. He also works closely with the management team to understand their hiring needs and develop effective recruitment strategies. David's role is crucial in ensuring that the company attracts and hires the best talent in the market. He also contributes to the company's growth and success by improving its recruitment processes and strategies.More...
Tiffany Silva
Operation Specialist@Local Group
Verified
As Tiffany Silva, an Operation Specialist at Local Group, I have successfully streamlined various operational processes, resulting in improved efficiency and productivity. I've also implemented innovative strategies that significantly reduced costs and increased revenue.More...
Kostas Peters
Management Consultant@Parcus Associates, Inc.
Verified
Parcus Associates, Inc. is a leading management consulting firm that specializes in providing strategic business solutions to its clients. Kostas Peters, as a Management Consultant, plays a critical role in advising clients on improving their business performance through analysis of existing issues, development of improvement plans, and implementation of effective strategies. His expertise in change management, business process reengineering, and strategic planning has been instrumental in driving growth and enhancing operational efficiency for numerous clients. Kostas Peters continues to leverage his deep industry knowledge and analytical skills to help clients navigate through complex business challenges and achieve their strategic objectives.More...
Letícia Cazagrande
Customer Support Engineer
Verified
I'm Letícia Cazagrande, a nature lover, diver, and adventurer at heart, I channel my creativity and curiosity into both my personal and professional life. With over 12 years of experience working closely with people, I’ve honed a blend of skills that make me a dynamic and results-driven professional.More...
Gabriela Urquilla
Virtual Assistant Services
Verified
Gabriela Urquilla's Virtual Assistant Services offer a wide range of administrative and business support tasks to help clients manage their time effectively. Services include email management, scheduling, data entry, and social media management. Gabriela's team is composed of highly skilled professionals who are committed to providing high-quality services. They are known for their efficiency, reliability, and attention to detail. By delegating tasks to Gabriela's team, clients can focus on core business activities, thereby increasing productivity and business growth.More...
Byron Baldi
Operactions Manager@Solventum
Verified
Competent Leader with a proven ability to manage and guide a team to successfully meet Key Performance Indicators, while contributing to a welcoming and respectful workplace that brings out the best in everyone.
13 years of Experience in the Call center industry and Customer Service.More...
Emad Ghnim
CRO Specialist / Front-end Develope | Web Development@Doz-IT
Verified
I am a versatile professional with expertise in web development and conversion rate optimization (CRO). As a web developer, I craft user-friendly websites with a focus on design and functionalityMore...
Jacob Klein
911 Dispatcher@Region 26 Communications
Verified
Jacob Klein, as a 911 Dispatcher at Region 26 Communications, is responsible for managing emergency calls, coordinating with emergency services, and providing immediate assistance to callers in distress. His role requires him to be highly efficient, detail-oriented, and capable of making quick decisions under pressure. Jacob's expertise in managing complex and high-stress situations, along with his excellent communication skills, make him an invaluable asset to the team. His main goal is to ensure the safety and well-being of the community by providing prompt and effective communication services.More...
Zoi Valavanidou
Marketing & Communications Manager@PINKO
Verified
Passionate about leveraging creativity and strategic thinking within the dynamic world of fashion marketing, I am a results-driven professional dedicated to crafting compelling brand stories and delivering impactful campaigns.
With a foundation rooted in marketing, branding communications, and PR, my journey has been an exhilarating exploration of merging my expertise with the ever-evolving trends and consumer behaviors.
My career is defined by a keen eye for market trends and an innate ability to translate them into innovative strategies that resonate with diverse audiences. Whether cultivating brand identities, orchestrating multimedia campaigns, or fostering meaningful connections through compelling storytelling, I thrive on the synergy between creativity and strategy.More...
Gabriela Freitas
Compliance Specialist
Verified
Professional with a background that extends across business process improvement, customer support, Compliance, internal audit, and AML/CTF investigations.
Dual Citizenship (Brazilian and Italian).More...
Vanessa Reis
CFO@Danaher Corporation
Verified
My professional trajectory is marked by constant progress and significant results in finance. I began my career at IBM, where I moved from an intern to leadership positions, including that of Financial Planning Director for Latin America in the BPO area.
At Concentrix result of a spin off from IBM, I took on the leadership of the finance department, playing a crucial role in the growth and expansion of this startup with innovative strategies and humanized leadership.
Later, at Bureau Veritas, I expanded my skills across different segments and cultures, overcoming the challenges of the pandemic with resilience and adaptability.
As CFO Latam at Videojet, a Danaher group company, committed to applying my experience and skills to stimulate growth and success in the current dynamic market of products and services.
Beyond my financial career, I am a former professional swimmer with initial training in Physical Education before falling in love with finance and graduating in Economics.
My interest in cooking, arts, and recent involvement in Triathlon reflect my continuous search for new learnings and experiences.More...
VINCENT YUMUL, RFP, CIS, MAPc
Sr. Manager & Licensed Financial Advisor@Sun Life Philippines
Verified
Over the past two decades, I've journeyed from a rank-and-file position to a global director role in two different industries. This progression is a testament to my passion and dedication.
In my BPO career, I started as an agent handling tech support calls and swiftly rose to the position of global director, overseeing operations in five countries.
I was privileged to lead a 'Tiger Team' tasked with supporting accounts struggling to meet KPIs globally. Working alongside three talented colleagues from the UK, Mexico, and Colombia, we turned red scorecards to green and successfully grew these accounts, bringing more jobs to the supporting countries.
In the financial industry, I began as an agent offering life insurance and progressed to a Senior Manager role, leading over 100 licensed professionals and managing a personal portfolio of 1,200 clients from diverse nationalities, cultures, and socioeconomic backgrounds, including ultra-high-net-worth clients.
I ensure my active involvement in every project, empowering my team to contribute their ideas safely and openly.
My deep passion for psychology has led me to pass my comprehensive exams in my master's degree in psychology. I have a clear understanding of human behavior and people with disabilities, which enables me to quickly understand, address, and guide individuals to achieve their goals.
I am Hungry, Optimistic, and Trainable!More...
Michelle Anne Portabes
Workforce Manager@Tenerity Philippines
Verified
I am currently serving as the Workforce Manager at Tenerity Philippines. I am responsible for overseeing workforce planning and management activities, including forecasting, scheduling, and real-time management. My role involves ensuring that productivity levels and quality standards are met, along with managing staffing needs and workforce strategies. My expertise in project management, team leadership, and strategic planning play a crucial role in driving the company's operational efficiency and overall growth.More...
Versatile IT leader, strategist and entrepreneur with expertise in digital transformation, project management, and public administration. A proven track record in engaging with governmental authorities, advising on cybersecurity and public order policies, and navigating complex legal frameworks. Extensive experience leading large multi-national teams in multinational corporations, including IBM, combined with public sector roles, enables effective collaboration across diverse stakeholders. Certified in project management methodologies, with a strong focus on delivering innovative and sustainable solutions.More...
Vera Lyn Ruivivar
Senior Manager, Information Security and Data Privacy@inspiro
Verified
Information Security Risk and Compliance LeadMore...
Ricardo Romanini
Content Moderator
Verified
I am a seasoned professional with extensive experience in diverse international environments. I have:
• 4 years of experience in foreign trade operations, working in Brazil, where I honed my skills in import/export management and global market negotiations.
• 2 years of experience in customer service, assisting international clients while based in Bulgaria and Spain, focusing on effective communication and customer satisfaction.
• 6 years of experience as a content moderator in Spain, ensuring compliance with platform standards and maintaining online community integrity.
I am fluent in Portuguese, Spanish, Italian, and English at an advanced level. Additionally, I have an intermediate command of German and a basic understanding of Catalan and Bulgarian.
Currently, I am based in Kuala Lumpur, Malaysia, leveraging my multicultural background and language skills in a dynamic, global setting. My professional journey reflects adaptability, commitment to excellence, and a passion for cross-cultural collaboration.More...
Kate Rodde
Transformation/change leadership
Verified
Kate Rodde is a highly experienced and dedicated Transformation/Change Leader. She possesses a strong track record of successfully leading and executing complex transformational projects and change initiatives. Kate's expertise lies in her ability to strategically align business objectives with innovative solutions, driving operational efficiency and productivity.
Her leadership style promotes a collaborative environment, fostering team engagement and resilience in the face of change.
Furthermore, she is proficient in managing stakeholder relationships, ensuring clear communication and alignment throughout all stages of the change process.
Kate's unique blend of strategic foresight, problem-solving skills, and change management expertise makes her a valuable asset in any organization seeking to navigate and thrive in times of change.More...
Jomy Garrido
Quality Assurance Specialist
Verified
As Jomy Garrido, a Quality Assurance Specialist, I have successfully implemented and maintained quality assurance standards and procedures in various projects, significantly reducing error rates. I have also been instrumental in identifying and rectifying defects in products and processes, leading to improved efficiency and customer satisfaction. I have successfully led teams in conducting audits and have consistently ensured compliance with industry regulations. My excellent problem-solving skills have been crucial in troubleshooting and preventing potential issues. I have also been recognized for my ability to train staff on quality assurance protocols.More...
Komal Shukla
Data Analyst@Ironwood Marketing Concepts
Verified
As a Data Science and Business Analytics professional with three years of experience, I specialize in transforming complex data into actionable business insights. Currently pursuing a Master's in Analytics at Northeastern University, I have a strong technical foundation in Python, SQL, R, Tableau, Power BI, and machine learning, with a proven track record of optimizing business operations and driving strategic decision-making.
My experience spans multiple industries, where I have successfully managed data-driven projects:
1. I optimized lead-to-client conversion rates by implementing logistic regression models for lead scoring and forecasting revenues with an 86% model accuracy. My efforts contributed to a 120% increase in client acquisition and streamlined data operations.
2. I designed and deployed data structures, improving data accuracy by 30%. I also used MySQL and Tableau to build reporting systems that enhanced decision-making, driving a 10% increase in revenue and reducing expenses by 5%.
3. I conducted in-depth market analysis using Tableau to visualize trends, enabling energy solutions businesses to make informed strategic decisions. I collaborated across teams to implement sales strategies aligned with company goals.
4. Leading a Technical Surveillance Analysis team, I analyzed data from field agents and bugs to provide actionable intelligence. My work contributed to strategic decision-making and client acquisition initiatives.
In addition to my industry experience, I have developed machine learning models for fraud detection, built recommendation systems, and optimized marketing budgets. I thrive on solving complex problems and driving business outcomes through data.
Core Skills:
Data Analysis: Python, R, SQL, Tableau, Power BI
Machine Learning: Logistic Regression, Time Series, Random Forest
Business Strategy: Lead Scoring, A/B Testing, Market Research
Project Management: Cross-functional Collaboration, Stakeholder Engagement, Data Structures
I am passionate about applying data analytics inMore...
Aaron Fergon
Help Desk technician support@CTG - Computer Task Group
Verified
As Aaron Fergon, a Help Desk Technician Support at CTG - Computer Task Group, I have successfully resolved numerous complex technical issues, resulting in improved system performance and user satisfaction. I have consistently exceeded performance metrics, demonstrating my knowledge and efficiency in troubleshooting and system management. I have also contributed to the development of comprehensive knowledge base articles, which have been instrumental in streamlining the resolution process. My excellent communication skills have enabled me to provide high-quality customer service, and I have received several commendations for my ability to explain complex technical concepts in understandable terms.More...
Juan Vargas
Senior Recruiter@PlanITROI
Verified
Senior Recruiter at PlanITROI, a leading technology company specializing in asset recovery and recycling. I possess extensive experience in the field of human resources, with a particular focus on talent acquisition, team building, and strategic planning. Prior to his tenure at PlanITROI, I held several other significant recruitment roles, honing my expertise in sourcing high-quality talent for diverse business needs. My dedication and keen eye for potential make me an invaluable asset to the PlanITROI team. My ability to build and maintain strong professional relationships has contributed significantly to the company's success.More...
Angela Valentin
HR Manager@Macquarie Group
Verified
Experienced L&D professional with over 10 years of experience in the Banking and Financial industry. Currently building HR experience in Benefits administration and onboarding/offboarding.
Good reputation for resolving problems, facilitating training programs and mentoring people. Attentive to detail with experience in coordinating and managing projects, programs and improvements. Possesses strong organizational, analytical & interpersonal communication skills. Can also do Voice-over work and recordings.
Self-taught Baker, thanks to the internet. Willing to relocate permanently overseas for the right job.More...
Diego Diaz
BDR -SDR -@HubSpot
Verified
As a dedicated Business Development Representative at HubSpot, I specialize in identifying and nurturing leads to drive business growth. With a strong foundation in sales and a passion for helping businesses succeed, I leverage HubSpot’s powerful tools to optimize outreach and engage with prospects effectively.
I pride myself on my exceptional communication skills and ability to build rapport with clients, ensuring their needs are met with tailored solutions. My in-depth knowledge of HubSpot’s products allows me to address inquiries confidently and position our offerings strategically.
With a keen eye for data analysis, I continuously refine my strategies to enhance lead generation and conversion rates. I thrive in collaborative environments, working closely with marketing and sales teams to align our efforts for maximum impact.
I am committed to not only meeting but exceeding targets, contributing to the overall success of both my clients and HubSpot.More...
Lucia Villegas
Product Manager@Axiacore
Verified
As a Product Manager at Axiacore, Lucia Villegas has successfully led multiple product development projects from conception to launch in different industries like hospitality, insurance, entertainment and healthcare. Focused on clear and precise communication, she has shown exceptional skills in cross-functional team leadership, resulting in efficient and effective product development cycles. Her strategic planning, design methodologies, market research and ucer-centric approach abilities have helped in creating products that meet customer needs and market trends. Lucia has also contributed to significant growth in product sales and customer satisfaction.More...
Derek Naulls
Creative Designer and Multidisciplinary artist@Platypus Brothers
Digital marketing analyst, PPC and SEO expertMore...
Liz Teeter
Copywriter and Content Creator@Freelance (Self employed)
Verified
Liz Teeter is a self-employed copywriter and content creator who specializes in crafting compelling written materials for various clients. She leverages her strong writing skills and creative abilities to produce high-quality content that effectively communicates brand messages, engages audiences, and drives business growth. Her freelance work includes a wide range of projects, from blog posts and articles to social media content and marketing copy. Liz is known for her ability to understand client needs, adapt to different industry requirements, and deliver results on time.More...
Dionymel Nuez
Account Manager and BPO professional@Freelance
Verified
Dionymel Nuez is a proficient Account Manager and Business Process Outsourcing (BPO) professional currently working as a freelancer. He brings a wealth of knowledge and experience in managing client accounts, ensuring customer satisfaction, and delivering efficient outsourcing solutions. His expertise lies in streamlining operations, improving productivity, and driving business growth. His strong interpersonal skills and dedication to delivering high-quality service make him a valuable asset in any team-oriented business environment.More...
Andrea Huertas Meza
Web designer@Merveille Creative Studios
Verified
Freelance web designer and brand designer, helping you look good onlineMore...
Williard Flores
Customer Service Representative@Luxo Living
Verified
Williard Flores, as a Customer Service Representative at Luxo Living, your role involves managing customer queries and complaints, processing orders, and providing information about the company's products and services. Your performance has shown a strong commitment to maintaining customer satisfaction and loyalty. However, there is a need to improve on handling high pressure situations and complex customer issues. The company is implementing a new customer service management system designed to streamline processes and improve overall customer experience. Training will be provided to ensure a smooth transition. We encourage you to continue delivering exceptional customer service and contribute to the success of Luxo Living.More...
Gianinna Alexis Garcia
Training Coordinator@Majorel Philippines
Verified
As a training professional, my role centers on enhancing learning experiences through process simplification and effective training strategies. The Lean Certification I have obtained shows my commitment to continuous improvement and operational excellence. I have contributed to streamline training modules by integrating process mapping and simplification to meet the evolving needs of IT clients.
My foundation in Communication studies give me insights to craft engaging training programs catering to diverse audiences. My goal is to create an environment where knowledge transfer translates into tangible business outcomes, ensuring that every training initiative is aligned with the organization's overall objectives.More...
Tamara Lyster
Director / Freelancer@Engrafo
Verified
And thank you for taking the time to visit. I’m Tamara Lyster, a freelance Project Manager and Business Analyst with deep experience in digital transformation.
We’re all under no illusion about the state of our economy. Businesses and employers need to apply deep scrutiny to how digital budgets are being spent and how resource is being engaged. Digital delivery professionals need to think differently about how we approach the job market to ensure we add tangible value and demonstrate / deliver clear results. Digital transformation still needs to happen – but capabilities need to be built faster and leaner than ever. There’s no room for fluff or budget ‘fat.’ Working with a freelancer could be the ideal alternative to permanent or contract resource to build and deliver your next digital project. Engage specialist expertise when you need it, but only pay for actual, productive time. I'd love to chat about how a freelance engagement could be the right solution to your project delivery needs.More...
Daniela Chinchilla Guerrero
Customer Service Manager@Unicity International
Verified
Industry-experienced customer success manager with over nine years of experience spearheading customer success in Health, Sales, Retail and retention initiatives. I am passionate about teamwork and firmly believe in the growth potential and learning curve of people.
I tend to be a highly productive and committed person focused on delivering tangible results. Demonstrated history of increasing customer onboarding success rate by 75%, customer satisfaction scores to an all-time high of 96%, and decreasing customer churn rates by 80% on inbound calls with a SLA of 89%More...
John Macatangay
Data Scientist@ING Hubs Philippines
Verified
I am a data scientist with 4 years worth of experience with machine learning and 1 year experience in project management. I have a masters degree in data science focusing on analyticsMore...
Eric Espenilla
Business Development Lead@CC.Talent Philippines
Verified
Offering expert talents and skills for the IT, outsourcing, & software development space, would love to meet anyone looking for hard-to-find quality talentsMore...
Raliy Yordanov
unemloyed@unemloyed
Verified
I'm a highly motivated, goal-driven, experienced Sales Executive/Account Manager with about 2 years of B2B Digital Marketing Strategist (on behalf of LinkedIn) expertise (LMS line of bussiness), who's very interested in personal growth, overcoming new challanges and working in a positive athmosphere.
I'm highly skilled in cold calling, B2C sales, B2B sales, B2B Customer Success, B2B/B2C marketing strategies and etc.. I have excellent organizational skills and prior work experience in difficult, customer-facing and high-pressured roles.More...
Kevin Aviso
Lawyer@Aviso Law Office
Verified
Aviso Law Office, led by Kevin Aviso, is a reputable law firm offering a variety of legal consulting services which include tax, corporate, investment laws, human resources and labor relations.
With a commitment to providing top-notch legal representation, the firm specializes in various areas of law.More...
Debora Trivel
Support Specialist Tier 3@Cover Genius
Verified
As a Support Specialist Tier 3 at Cover Genius, Debora Trivel has successfully managed complex customer support issues, demonstrating advanced problem-solving skills and a deep understanding of the company's products and services. She has consistently achieved high customer satisfaction ratings and has been recognized for her ability to improve support processes. Debora has also shown great leadership skills, often guiding and training lower-tier support specialists.More...
Ive worked as a systems analyst and configuration analyst. Mainly using SQL, Excel, and Jira.More...
Sebastian Monroy
Tech support / WFM five9 / Salesforce@Smartbeemo
Verified
Sebastian Monroy's role as Tech Support / WFM five9 / Salesforce involves managing and resolving technical issues related to Five9 and Salesforce platforms. Responsible for ensuring smooth operations and providing efficient solutions for any technical issues. Work also includes analyzing and optimizing the workforce management (WFM) system of Five9, a leading cloud contact center solution. Adapted at troubleshooting, system management, and enhancing customer experience through technical support.More...
Alex Henry
Senior Manager, Global Capability Development@Sutherland Global Services
Verified
Innovative, strategic, and forward thinking global services leader offering 8+ years of extensive experience within international business operations coupled with expertise in Organizational Development, Change Management, Business Strategy Development and Diversity and Inclusion. Recognized throughout career for strategic vision including ability to help organizations centralize and pivot from stagnant cultures and applying cutting-edge technology and processes for transformative strategic gains. My overalMore...
Digambar Bhadane
Associate Consultant@Infosys Ltd
Verified
Experienced Employee with a demonstrated history of working in the information technology and services industry. Skilled in Python (Programming Language), Web Design, Software Development, and Front-end Development(React Js, Vue Js). A strong web development professional with an MCA - Master of Computer Applications.More...
Tarun Kumar K
Operations Executive - CSE@HSBC
Verified
Tarun Kumar is a Operations Executive at HSBC company. He has worked in customer service and support for over 2 years. In his current role, he is responsible for providing support to HSBC customers via phone, email, and chat. He has a proven track record of providing excellent customer service and support. He is a quick learner and has a positive attitude. He is also fluent in English and other 6 regional languages.More...
Jared Campbell
CEO@Offshore Consulting Services Group
Verified
Some of my recent achievements as Jared Campbell, Sales manager at Supreme audio, include increasing our sales by 20% in the last quarter, successfully negotiating a new contract with our biggest client, and developing a new sales strategy that has resulted in a higher conversion rate.More...
Mohammed Soyab Godil
BUSINESS DEVELOPMENT MANAGER@IMPACT GURU
Verified
I have worked as a Business Development Manager at IMPACT GURU for over 1 years. In this role, I have been responsible for developing and executing the company's business development strategy. I have also been responsible for managing a team of business development executives. During my time at IMPACT GURU, I have helped the company to secure several large contracts with new clients. I have also been instrumental in developing new business opportunities for the company.
Overall I have 2 Years experience inMore...
Ma Angeline Joanne Suarez
Head of Operations@Niru Experience
Verified
Property Management
Respond promptly to guest inquiries and concerns to ensure satisfaction.
Manage reservations accurately, including handling booking changes and
cancellations, while staying aware of property policies and availability.
Monitor and respond to guest reviews and inquiries regularly to uphold service
standards and satisfaction.
Assist in processing reservations with attention to detail and effective
communication with guests and OTA support.
Gather feedback from guests and property owners to enhance the guest
experience and operational processes.
Manage guest reviews across various platforms, addressing feedback promptly
and professionally.
Handle claims and disputes effectively, ensuring fair resolutions for both guests
and property owners.
Administrative Support
Conduct online research to enhance the guest experience, understand property
trends, and grasp market dynamics.
Update reports and daily endorsements.
Pay hours monitoring and invoicing
Business and Account Management
Website Management
Marketing and Social Media Management
Recruiting and Employee Performance Monitoring
Manage Agent forecasting, perform shift scheduling and developing capacity
estimates for all Manila Voice-based processes, and collaborate with various Team
leaders and managers to optimize costs to cover performance
Email Management and Calendar Management
Escalation and Onboarding
Collaborate with the team via Slack for efficient issue resolution and seamless
guest experiences.
Pursue continuous education through YouTube channels, forums, and podcasts to
enrich expertise in reservation processing and guest engagement strategies.More...
Dayanna García
HR Generalist | Office Management@Gambling.com
Verified
I have successfully managed human resources and office operations at Costa Rica office for Gambling.com. My accomplishments include streamlining HR processes, improving employee engagement and retention, and implementing effective HR policies. I have also excelled in managing office logistics, ensuring smooth daily life
operations, and coordinating administrative activities. My role has significantly contributed to creating a productive and positive work environment.More...
Stanimir Nikolov
CEO@StoreIT
Verified
As Stanimir Nikolov, CEO at StoreIT, I successfully led the company to become a leading provider of IT solutions. I implemented strategic initiatives that significantly increased our client base and boosted our annual revenue. My leadership also fostered a culture of innovation within the company, leading to the development of several cutting-edge IT products and services. Furthermore, I have been instrumental in establishing key partnerships that have contributed to the company's growth and expansion.More...
Serena Bramante
IT Recruiter@Eviden
Verified
IT Recruiter with experience in different markets (Italy and Spain) and Technologies (Data Analytics and SAP). Currently expat in Sofia.More...
Hillary Rodríguez
Administrative Support
Verified
My achievements in Administrative Support include exceptional organizational skills, proficiency in various office software, and a proven track record of managing office operations smoothly. I have successfully handled multiple administrative projects, demonstrating my ability to multitask and prioritize effectively.More...
Jorge Guimarães
Senior Software Engineer@Sovos EMEA
Verified
Jorge Guimarães is a seasoned professional in the field of software engineering, currently serving as a Senior Software Engineer at Sovos EMEA. He has a proven track record in developing robust and efficient software solutions. Jorge's expertise lies in full-stack development, structured programming, debugging, and resolving software defects. His proficient problem-solving abilities and leadership skills have made him an invaluable asset to the Sovos team. Prior to his role at Sovos, Jorge has held several important positions, honing his software engineering skills and fostering a deep understanding of the industry. He is also known for his ability to adapt to new technologies and programming languages quickly, which has been instrumental in his consistent success in the field.More...
Peter Janek
IT Proffesional, Tech Lead, Solution Architect, Fullstack Developer@Peter Janek
Verified
freelance IT professional with 15 years of experience from various enterprise environments. Broad expertise in Banking and Fintech industry.
(Developer, Technical Leader, Solutions Architect)
C, C++, SQL, Python, Java, React
Find out more history track at my Linkedin profile: https://www.linkedin.com/in/peter-janek-84797458/More...
Praveen Divakaran
Data Analyst/Quality Assurance Analyst@Confidential
Verified
Highly-experienced Analyst in handling complex data, identifying trends and making data-driven decisions.
Praveen Divakaran is a highly skilled Data Analyst and Quality Assurance Analyst at a confidential company. He is proficient in analyzing complex data, identifying trends, and making data-driven decisions. His role also involves helping the organization make informed business decisions and enhance operational efficiency.More...
Lena Petersson
Owner - Founder@DesignerStudion
Verified
Our digital marketing strategies have been successful in attracting new customers and enhancing our online presence. We are exploring various project management tools to streamline our processes. Our focus for the next quarter will be on improving efficiency and productivity, while maintaining the quality of our designs.More...
Raquel Hernandez
Process, project, quality, development and coaching expert
Verified
I have successfully implemented effective training programs, significantly improving the onboarding process and overall quality of work within the company. I have also provided crucial business support, working with data teams to design visibility solutions leading to increased efficiency and productivity. My leadership and strategic planning skills have contributed to the growth and development of the organization. I have been recognized for my ability to streamline processes, enhance team performance, and ensure high-quality outcomes thought change management and innovation management.More...