Years of experience: 4
Call CenterUndergraduate StudentCall Center Supervisor⚖️ LegalCustomer ServiceChat Support
Trust Score
Highly reliable; strong professional involvement.
Laura Sofia's Career Path
May. 2022 -May. 2025
ConcentrixTeam Manager
• Provide help and support to the team in order to align their personal goals with the company's
• Creating action plans to improve the team's performance, their personal and professional growth
Jan. 2021 -Apr. 2022
Webhelp OneLinkCustomer Support Representative
• Provide support to the customers that reach out with doubts and concerns.
• Analyze the customer's need in order to provide with solutions and answers.