Years of experience: 19

Call CenterMarketingCustomer ServiceData EntryPersonal AssistantChat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Stephanie Iris's Career Path
Associate, Delivery ExcellenceJul. 2013 -
Present
ConcentrixAssociate, Delivery Excellence
Philippines• Customer Service Associate for Medical Account (2013-2015) • Customer Service Associate for Financial Account (2016-2018) • Escalation Supervisor (2018-2019) ◦ Assisted Agents with their questions and/or inquiries ◦ Taking Escalated or Supervisor Calls • Unit Manager (2018-2019) ◦ Pioneer lead for Co-Brands LOB at that time. • Real Time Analyst, Workforce Management (2020 up to 2025) ◦ Sr. ...
Senior Field InterviewerAug. 2012 -
Oct. 2012
Development Academy of the Philippines (Official)Senior Field Interviewer
Philippines• Hired by Development Academy of the Philippines as a part time Senior Field Interviewer • In-charge of interviewing the Local Chief Executive and other Local Government Department Heads for the Bottom-Up Assessment in various municipalities around the Philippines
Japanese InstructorJun. 2012 -
Aug. 2012
Unmei Nihongo Tutorial CenterJapanese Instructor
National Capital Region, PhilippinesTeach Elementary Nihongo to both Filipino and Foreign Students

Stephanie Iris's Posts

  • How I can help you

    Addressing comprehension issues with agents through collaboration with the Comms Dept. Implemented retraining methods: on-the-spot sessions, refreshers, mind mapping, and call listening. Extensive experience in administrative roles strengthens my approach.

  • People I am looking for

    - Seeking to assist operations with my diverse skills. - Open to roles where I can apply my multitasking abilities. - Eager to contribute to team success.

  • Experience & Cases

    - Fixed a Law Firm's Library System as a student. - Proactively prepared materials for research projects. - Maintained data records as a Real Time Analyst. - Worked at Ipsos and Concentrix for over 17 years combined.

  • How to contact

No responses yet
0