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Years of experience: 7
Tech Support✔️ IT
Trust Score
Exceptionally trusted; proven professional excellence.
Michael's Career Path
Nov. 2024 -Apr. 2025
TranscomTechnical Support Specialist (Client Samsung)
Troubleshooting calls, handling employee problems and ensuring 100% solution of user's problem and query handling, creation of tickets in Gcic.
Maintain, troubleshoot and repair Devices for customers.
Create tickets and keep with SLA’s.
Apr. 2024 -Oct. 2024
ConcentrixCustomer Service Specialist
Helsingborg, Skåne County, SwedenTroubleshooting calls, handling employee problems and ensuring 100% solution of user's problem and query handling, creation of tickets in service manege software
Maintain, troubleshoot and repair computer printers.
Create tickets and keep with SLA’s.
Jul. 2023 -Nov. 2023
NextlaneApplikationssupport
Lund, Skåne County, SwedenOffice 365 administration.
Troubleshooting Nextlane software.
User maintenance in Exchange.
User maintenance in Active Directory.
User maintenance in Office 365.
Citrix Troubleshooting.