Years of experience: 16

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Mark's Career Path
Digital ConsultantJan. 2022 -
Present
Providing guidance through the digital world. Social content, internet marketing, e-commerce, metaverse, newsletters, email marketing. Whatever keeps you awake at night, let us help you focus on solving that problem today
Operations ManagerJul. 2020 -
Jan. 2021
ConcentrixOperations Manager
AustraliaLeading a diverse team of dedicated people delivering world class customer service in a technology-enabled global business services company specializing in customer engagement and improving business performance. Making each day count for everybody
Team LeadApr. 2020 -
May. 2020
ConcentrixTeam Lead
Brisbane, Queensland, AustraliaProvided leadership to 500 Work from Home Contact Centre Agents. Lead an on boarding program for staff who's careers were impacted by Covid 19 and were employed on a Max Term Contract working from home (Mostly for first time) and created systems and programs to meet clients needs. Delivered a daily focus program including coaching, mentoring and system training on a vital Contact Centre. • Le...

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