Years of experience: 17

C-level ExecutivešŸŽ“ StudentExecutive CoachCall Center TrainerConsultingLife Coaching

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Mark's Career Path
Digital ConsultantJan. 2022 -
Present
https://markhancockonline.com/Digital Consultant
Providing guidance through the digital world. Social content, internet marketing, e-commerce, metaverse, newsletters, email marketing. Whatever keeps you awake at night, let us help you focus on solving that problem today
Operations ManagerJul. 2020 -
Jan. 2021
ConcentrixOperations Manager
AustraliaLeading a diverse team of dedicated people delivering world class customer service in a technology-enabled global business services company specializing in customer engagement and improving business performance. Making each day count for everybody
Team LeadApr. 2020 -
May. 2020
ConcentrixTeam Lead
Brisbane, Queensland, AustraliaProvided leadership to 500 Work from Home Contact Centre Agents. Lead an on boarding program for staff who's careers were impacted by Covid 19 and were employed on a Max Term Contract working from home (Mostly for first time) and created systems and programs to meet clients needs. Delivered a daily focus program including coaching, mentoring and system training on a vital Contact Centre. ā€¢ Le...

Mark's Posts

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    How I can help you

    Conduct a thorough audit of your customer engagement and satisfaction metrics. Offer actionable recommendations to streamline communication and enhance responsiveness, ensuring a comprehensive understanding of your business and its customers.

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    People I am looking for

    Ideal Clients: - Family-owned Businesses - Retailers - Volunteer and nonprofit organisations - Representative groups - Business associations

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    Experience & Cases

    Achievements: - Improved public perception - Enhanced customer engagement - Simplified processes Previous Clients: - Sole traders - Family businesses - SMEs - Nonprofits

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    How to contact

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    How I can help you

    We tackle key areas: - Policy: Streamline regulations for efficiency - Process: Enhance workflows for productivity - Logistics: Optimize operations for profitability - Competitive edge through comprehensive reviews

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    People I am looking for

    Ideal clients: - Caravan Dealerships - Tourism Operators - Call Centres - Retail Businesses - Farming Sectors

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    Experience & Cases

    Achievements: - 20% boost in customer experience - Increased profits in family businesses - Enhanced traffic and sales funnels Clients: - Small businesses - Family-run operations - Sole traders

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    How to contact

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    How I can help you

    Enhance your customer experience with a detailed review of your existing policies. Identify gaps, recommend strategic adjustments, and execute plans to elevate customer interactions effectively.

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    People I am looking for

    Ideal clients include: - Caravan Dealerships - Online Publishing - Pool Cleaning Services

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    Experience & Cases

    Achievements: - Resolved negative reviews through improved communication - Identified and closed expectation gaps - Coached staff for better engagement Previous clients: - Businesses needing progress - Problem-aware but uncertain enterprises

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    How to contact

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    About

    ā€¢ Over two decades of expertise ā€¢ Enhanced processes for optimal engagement ā€¢ Proven strategies for business growth

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    Cases & Experiences

    ā€¢ Boosted satisfaction by 75% ā€¢ Achieved 250% revenue increase ā€¢ Garnered 360 positive social media reviews

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    Work Order

    ā€¢ Audit customer engagement policies ā€¢ Redefine processes for better returns ā€¢ Implement and review new strategies ā€¢ Train and develop your team

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    How to contact

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