Years of experience: 7

AssistantService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistHelp Desk SupportHead Hunter

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Letícia's Career Path
Treinamento e desenvolvimento Mar. 2024 -
Nov. 2024
CloudWalk, Inc.Treinamento e desenvolvimento
São Paulo, Brasil
Supervisor de atendimento ao clienteAug. 2022 -
Aug. 2024
CloudWalk, Inc.Supervisor de atendimento ao cliente
Customer Support Engineer IIAug. 2022 -
Aug. 2023
CloudWalk, Inc.Customer Support Engineer II
São Paulo, Brasil

Letícia's Posts

  • Sobre mim

    With 12+ years in customer service, I've led a 10-member team at Cloudwalk, enhancing satisfaction through data-driven processes. By reducing response times and standardizing support, I elevated company rankings and designed impactful training programs.

  • Descrição do trabalho

    Seeking a role that integrates my expertise in customer success, training, and problem-solving with innovative tools. I thrive in environments that prioritize autonomy, purpose, and human-centered communication, aiming to drive efficiency and meaningful change.

  • How to contact

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  • About myself

  • Job Description

  • How to contact

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