Years of experience: 13

Call CenterSupport SpecialistITCall Center SupervisorCall Center TrainerTechnical Support Agent

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Craig's Career Path
Support EngineerMar. 2023 -
Present
BrivoSupport Engineer
United StatesFacilitate B2B & B2C technical support engineering interactions for cloud-based access control SaaS products, hardware components, & 3rd party API integrations. Responsible for maintaining dealer relations through Salesforce and JIRA case management for bug reporting and feature enhancements. - Interaction Averages: 100 calls per week, 75 emails per week, 200 Slack messages per week, 1 meetin...
Happiness Engineer- WooCommerceOct. 2021 -
Oct. 2022
AutomatticHappiness Engineer- WooCommerce
United StatesShared best practices for the use and troubleshooting of WooCommerce products based on system, data, and hosting provider requirements as well as product gap workarounds. Provided direct chat and ticket support for the WooCommerce software and all WooCommerce.com marketplace plugins using Zendesk, a proprietary chat forum, and API-based internal tools. - Interaction Averages: 125 chats/ticket...
TrialmatticianAug. 2021 -
Oct. 2021
AutomatticTrialmattician
Columbia, South Carolina Metropolitan AreaTrial Happiness Engineering role servicing WordPress.com users in chat and ticket support.

Craig's Posts

  • About myself

    With a proven track record across diverse support teams, I excel in creating technical notes, managing bug reports, and testing solutions. As a skilled communicator and SME, I enhance sales and product development. Notable roles include marketing director for a successful cryptocurrency launch and project manager for a major tradeshow.

  • Job Description

    I seek a role that offers fresh challenges daily, allowing me to leverage my skills in project management, strategic planning, and problem-solving to drive innovation and success.

  • How to contact

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