Philippines, Quezon CityIn Majorel, I created and led end-to-end training strategies from program design to post-implementation monitoring. I also mentored and managed a team of trainers. Successful projects included launching a project management program for a Fortune 500 IT client (2022) and a frontliner support program for a US tech startup (2023).
In Infosys, I collaborated closely with a Fortune 500 IT client to innovate and simplify its existing processes. I created training programs and process documentation based on process improvements while adhering to strict policies such as GDPR and SOX. Successful projects
include the launch of an e-signature solution, Cloud migration, & invoice automation