Long Tran - Operations Manager, Concentrix Corporation

Years of experience: 12

Community ManagerCRM managerCall CenterCustomer Support RepresentativeMarketingCall Center Supervisor

Trusted by top professionals

Sir William Rojo
Sr. Service Delivery Manager @Concentrix
Verified
Long Tran has shown extreme level of resilience and positively contributed fresh ideas in the customer service field. He has put forward valuable skill sets which has been instrumental in successfully...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Long's Career Path

Dec. 2023 -
Present

ConcentrixOperations Manager

Ho Chi Minh City, Vietnam• Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction • Establishing and managing relationship with stakeholders • Oversight of team - organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities • Responsible for following agreed governanc...

Apr. 2022 -
Dec. 2023

VietJet AirCabin Crew operation team Manager

Ho Chi Minh City, VietnamEnsure the efficient functioning of HR duties to maintain operational smoothness. Build and maintain the relationship within the team members. Tackle and resolve the complex issue that the team is currently facing during operations. Motive the team to work amd meet KIP, standard procedure to delivery excellent customer service. Lead the team member in comprehending the directives from managem...

Jul. 2019 -
Dec. 2023

VietJet AirAuditor