Years of experience: 7
ITCall CenterTechnical Support AgentCustomer ServiceHelp Desk SupportChat Support
Trust Score
Highly reliable; strong professional involvement.
Xavier's Career Path
Mar. 2024 -Present
Avalon Healthcare SolutionsConfiguration Analyst
Remote
Dec. 2021 -Mar. 2024
Masonite®Configuration Systems Analyst
Tampa, Florida, United States · Hybrid• Gather business requirements by email and tele meeting using Slack and Microsoft Suite
applications
• Configure and maintain existing catalog release cycles using Paradigm Omni custom software
• Complete configuration of door BOM codes, pricing errors, and discounting factors using
Excel and sandbox enviornments
• Document and communicate changes made to the dealer catalog using Jira ticket...
Oct. 2020 -Dec. 2021
Florida HealthBiological Scientist III
Tampa, Florida, United States · On-site• Used LexisNexis, patient databases, and public resources to investigate SARS-Cov-2
community outbreaks
• Entered data into epidemiological databases for accurate recording of interactions with
patients and close contacts
• Created or updated patient profiles with the most accurate information regarding positive
covid results
• Worked with preschool and daycare outbreak management team to ad...