Years of experience: 20

Startup FounderMarketingBusiness OwnerHRHead HunterCall Center Trainer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Reynaldo Jr's Career Path
Customer Experience DirectorNov. 2023 -
Apr. 2025
TalentHeroCustomer Experience Director
*Oversee the growth and development of the Customer service department supporting a global eCommerce campaign using omni channels. *Provides guidance and overall strategy to the entire Customer service team to ensure the highest level of customer satisfaction to its clients. *Overall in charge of the program's continuous process improvement and clients' relationship. *Directly coordinates wit...
Senior Operations ManagerNov. 2021 -
Nov. 2023
TELUS International PhilippinesSenior Operations Manager
- Responsible for the profitability and management of call center operations of 1000 + FTEs. Oversee financial (US based) and travel & reservation (APAC, EMEA, NA geo) programs. - Provides strategic direction and guidance to entire program which involves performance management to ensure critical key performance indicators goals are met or exceeded; takes real time corrective decisions based o...
Operations Manager - PH and North America Operations Oct. 2016 -
Oct. 2021
China Online Innovation Inc. Operations Manager - PH and North America Operations
Ortigas Avenue, Pasig CityPH Operations (Sept. 2019 to Oct. 2021) o Managed and led an operations team remotely supporting 19,000 service contractors providing English tutorial to Chinese learners. o Oversee the day-to-day support operations given to service contractors to ensure key performance indicators such as reliability, activeness, retention, customer satisfaction, NPS, compliance were met or exceeded. o Acted ...

Reynaldo Jr's Posts

  • About myself

    With nearly two decades in contact center leadership, I excel in boosting process efficiency and team performance. I have a proven history of managing diverse, high-volume operations across multiple industries, adeptly leading omnichannel support.

  • Job Description

    I am seeking roles in call center management or customer experience, where I can leverage my expertise in process improvement and team leadership to enhance service delivery, customer satisfaction, and operational efficiency.

  • How to contact

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