Jian Carlo Suliano - Remote Professional | Community Manager | Empathy Architect | Industrial Engineer | QuickBooks Expert | Bookkeeper,

Years of experience: 11

PhilippinesMarketingEngineerCustomer ServiceHelp Desk SupportChief Customer Officer (CCO)

Trusted by top professionals

Rose Mendoza
Global Supply & Support Specialist | Virtual Assistant @Outsource Access
Verified
I just wanted to take a moment to express how truly grateful I am for Jian's incredible support and leadership. Jian has been so much more than a manager — he's an outstanding mentor, a rock-solid su...
Jen Dalman
Support Coordinator @HGS Offshore Staffing Solutions
Verified
Working with Jian offered a clear view into what makes a truly effective Digital Quality Moderator. His approach to quality assurance combined deep technical knowledge with a strong sense of process o...

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Jian Carlo's Career Path

Aug. 2024 -
Feb. 2025

ConcentrixTeam Manager

- Leads a team of 18, driving performance through SMART goals and coaching frameworks aligned with revenue objectives. - Fosters a high-performance culture by improving engagement, attendance, and talent pipelines, enhancing operational efficiency. - Streamlines workflows and implements knowledge-sharing initiatives, optimizing support processes to impact revenue. - Champions documentation ex...

Dec. 2019 -
Aug. 2024

ConcentrixAssociate Knowledge Manager

- Simplified technical concepts into actionable content, reducing errors by 20%. - Conducted content audits to ensure brand alignment, increasing stakeholder satisfaction by 30%. - Collaborated with 10+ global teams to enhance content usability and optimize tools like SharePoint and Quick Base for revenue impact.

Oct. 2017 -
Dec. 2018

BouncezapContent Writer

- Created SEO-optimized blog content, increasing engagement and conversions by 13%. - Conducted audits and implemented edits, boosting site traffic by 15%.