Years of experience: 18
Chief Customer Officer (CCO)Customer Success ManagerCustomer ServiceCall Center SupervisorCall CenterAssociate Partner
Trust Score
Exceptionally trusted; proven professional excellence.
Jerilee's Career Path
Dec. 2022 -Present
ConcentrixAssociate Director - Service Delivery
As the Associate Director for Global Service Delivery, I function as a Business Unit Leader overseeing operational, financial, and program performance across our sites for this line of business. My responsibilities include leading the operations team, managing cross-functionally with all departments, and collaborating with the Global Account and Site Delivery Leadership team. My ultimate aim ...
Jan. 2022 -Oct. 2022
ChimeVendor Quality lead
Manages end to end quality performance relationship with existing and new BPO partners. Drives execution and accountability with BPO partners. Provides overall support for all quality related projects and initiatives driving overall excellent customer experience
Aug. 2019 -Jun. 2021
CognizantService Delivery Manager Training and Quality
bgcOverall Training and Quality Manager for all lines of business for a healthcare account. Total of 25 quality analysts and 5 trainers for direct reports. Ensure smooth transitions of new lines of business and consistent enablement of operations to hit quality and NPS targets. Creates process improvements programs for operations.