Years of experience: 15

MalaysiaEmail Marketing ManagerPartnerships Manager💸 MarketingExecutive Coach✔️ IT

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Praveen's Career Path
Quality Assurance - PartnershipApr. 2020 -
Mar. 2024
ByteDanceQuality Assurance - Partnership
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · Hybrid> Primary function as the project manager for quality insights delivery. > Communicate across any policy cascading updates, clarification, and calibration sessions with partner moderation sites. > Create and monitor glidepaths along with monitoring partner moderation site quality accuracy performances (issuing weekly quality reports for each partner moderation sites). > Undertake quality anal...
Senior Executive Quality AssuranceJun. 2014 -
Mar. 2020
ConcentrixSenior Executive Quality Assurance
Cyberjaya, Selangor MALAYSIA• Performs quality checks and validation on call monitoring for front office agents plus back office processes; • Ensures to deliver feedback to agents that are evaluated during audit & track their learning progress; • Undertakes Voice of Customer review relating to service discrepancies relating to call interactions between clients’ stakeholders and service personnel; • Ensures accountabilit...
Team Lead - Email and Chat Service contentJul. 2012 -
Apr. 2014
IBM Malaysia Sdn BhdTeam Lead - Email and Chat Service content
Cyberjaya• Handle a back-office department with a team of 6 individuals to process email replies to English-language passengers relating to Airline Clients’ Reservations & Ticketing, Special Service Requests ( such as special meals requests; pre-assigned seats; reduced passenger mobility {RPA}; on-board Medical transport assistance and many more), Baggage-related inquiries (Free Baggage Allowances, Ex...

Praveen's Posts

  • 5

    About myself

  • 5

    Job Description

  • 5

    How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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  • 5

    About myself

    Esteemed in Project Coordination and Data Evaluation, I am a Lean Six Sigma Green Belt certificate holder. My achievements include leading an in-house team to suggest upgrades for refining content moderation policies, thereby enhancing decision making in social media content labeling. I've also devised a process enhancement plan in a customer service call center for an airline, which led to a significant decrease in customer complaints - a 95% reduction in ticketing errors and delays in refund processing.

  • 5

    Job Description

    Aspiring a leadership role, I aim to utilize my approximately 16 years of professional experience to escalate my performance. I seek a position that encourages growth and allows me to leverage my extensive experience and skills to contribute positively to the organization.

  • 5

    How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

No responses yet
0