Years of experience: 15

MalaysiaEmail Marketing ManagerPartnerships ManagerπŸ’Έ MarketingExecutive Coachβœ”οΈ IT

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Praveen's Career Path
Quality Assurance - PartnershipApr. 2020 -
Mar. 2024
ByteDanceQuality Assurance - Partnership
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Β· Hybrid> Primary function as the project manager for quality insights delivery. > Communicate across any policy cascading updates, clarification, and calibration sessions with partner moderation sites. > Create and monitor glidepaths along with monitoring partner moderation site quality accuracy performances (issuing weekly quality reports for each partner moderation sites). > Undertake quality anal...
Senior Executive Quality AssuranceJun. 2014 -
Mar. 2020
ConcentrixSenior Executive Quality Assurance
Cyberjaya, Selangor MALAYSIAβ€’ Performs quality checks and validation on call monitoring for front office agents plus back office processes; β€’ Ensures to deliver feedback to agents that are evaluated during audit & track their learning progress; β€’ Undertakes Voice of Customer review relating to service discrepancies relating to call interactions between clients’ stakeholders and service personnel; β€’ Ensures accountabilit...
Team Lead - Email and Chat Service contentJul. 2012 -
Apr. 2014
IBM Malaysia Sdn BhdTeam Lead - Email and Chat Service content
Cyberjayaβ€’ Handle a back-office department with a team of 6 individuals to process email replies to English-language passengers relating to Airline Clients’ Reservations & Ticketing, Special Service Requests ( such as special meals requests; pre-assigned seats; reduced passenger mobility {RPA}; on-board Medical transport assistance and many more), Baggage-related inquiries (Free Baggage Allowances, Ex...

Praveen's Posts

No responses yet
0
No responses yet
0