Barcelona e Região, Espanha• Screen and review reported social media content according to guidelines • Research, prevent and solve challenges related to accounts
Jul. 2018 - Oct. 2018
CPM InternationalCustomer Support Professional -Spanish/Portuguese Markets (DYSON)
Barcelona e Região, Espanha• Communicating with customers by telephone, email and online to provide outstanding service
• Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in o...
Sofia, Sofia City Province, Bulgaria• Responsible for anlysing international documents to verify if they are false or modified.
• Handle user's accounts.
• Call users to explain about level upgrade.
• Keep records of customer interactions and transactions via ERP system.