Years of experience: 11

Call CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeTranslatorCold Calling Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ricardo's Career Path
Community ManagerOct. 2018 -
May. 2024
TELUS InternationalCommunity Manager
Barcelona e Região, Espanha• Screen and review reported social media content according to guidelines • Research, prevent and solve challenges related to accounts
Customer Support Professional -Spanish/Portuguese Markets (DYSON)Jul. 2018 -
Oct. 2018
CPM InternationalCustomer Support Professional -Spanish/Portuguese Markets (DYSON)
Barcelona e Região, Espanha• Communicating with customers by telephone, email and online to provide outstanding service • Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries • Discussing new products and managing multiple tasks to promptly resolve customer queries • Identifying ways to improve processes in o...
Customer Support SpecialistMar. 2018 -
Jul. 2018
ecoPayzCustomer Support Specialist
Sofia, Sofia City Province, Bulgaria• Responsible for anlysing international documents to verify if they are false or modified. • Handle user's accounts. • Call users to explain about level upgrade. • Keep records of customer interactions and transactions via ERP system.