Years of experience: 7

Technical Support AgentCustomer Support RepresentativeCall CenterChat SupportCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Elias's Career Path
Technical Support Engineer 2.Feb. 2025 -
Jun. 2025
Juniper NetworksTechnical Support Engineer 2.
Heredia, Costa Rica• Deliver advanced technical support focused on customer satisfaction and issue resolution in Mist Cloud environment. • Troubleshoot Layer 2 and 3 network issues using advanced networking protocols. • Guide and mentor engineers in resolving technical issues. • Work with VLANs, RADIUS, 802.1x, OSPF, BGP, and multicast protocols.
Advisor 1 Advance Networking EngineerFeb. 2023 -
Feb. 2025
ConcentrixAdvisor 1 Advance Networking Engineer
Pavas, San José, Costa RicaProvided network support in Mist Cloud platform and assisted in troubleshooting protocols such as STP and ARP. • Assisted customers in technical diagnostics and resolutions. • Maintained high satisfaction levels through effective communication.
Network Security VPN / Technical Consulting Engineer Sep. 2021 -
Jan. 2023
SYKESNetwork Security VPN / Technical Consulting Engineer
Heredia, Costa Rica• Troubleshot VPNs (remote access, site-to-site) connectivity and authentication issues. • Supported Cisco Firewalls, routers and VPN technologies. • Handled SSL/SSH vulnerabilities and certificate installations.

Elias's Posts

  • How I can help you

    • Provide network support in Mist Cloud. • Troubleshoot STP and ARP protocols. • Ensure customer satisfaction through effective communication. • Maintain high standards in technical diagnostics and resolutions.

  • People I am looking for

    • Juniper Networks, Concentrix • Sykes, Amazon • Seeking clients in similar industries. • Open to new collaborations.

  • Experience & Cases

    • Cloud Security: Supported Zero Trust migration, optimized DLP. • Networking: Resolved VLAN issues, set up secure access. • RADIUS: Fixed authentication issues, ensured consistency. • End User: Managed Tier 1/2 support for SMB clients.

  • How to contact

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