Years of experience: 21

Customer Care SpecialistLive ChatChat SupportCustomer Success ManagerCustomer ServiceTechnical Support Agent

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Anthony's Career Path
Operations ManagerOct. 2024 -
Present
TaskUsOperations Manager
Quezon City, National Capital Region, Philippines
Operations ManagerAug. 2019 -
Jul. 2024
ConcentrixOperations Manager
Bridge Towne- Manage operation if different LOBs , overseas client relations to ensure good working and productive metrics. Manage client and companies financials and incentive budget make sure that all are accounted for. - Directed performance management process, conducted routine business reviews to uphold operational excellence, achieve key achieve key performance indicators, and faster continuous imp...
Deputy ManagerSep. 2016 -
Aug. 2019
ConcentrixDeputy Manager
Bridge TowneManage the day to day operation of the account. Focus more on improving site performance and managing 15 team leaders for my LOB. Spear headed the multiple projects and process improvement that was presented to the client and most of them was approved and was rolled out to the whole company. I was sent to Sao Paulo Brazil for 5 weeks to launch our chat program for our Portuguese counterpart.

Anthony's Posts

  • About myself

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