Years of experience: 8

Executive CoachEngagement ManagerTraining&Development Specialist🧮 Education🏦 Finance🧨 Consulting

Trusted by top professionals

Trust Score

Highly reliable; strong professional involvement.

70%
Raquel's Career Path
Associate Director Training and QualitySep. 2022 -
Feb. 2024
ConcentrixAssociate Director Training and Quality
• Strategic and tactical output management of Training, Quality and Business Support (Data Science) teams in alignment with company-wide revenue and client growth strategies. • Implementation and design of people development strategies for Quality,Training and Data teams to ensure a healthy pipeline in alignment with growth and retention company goals. • Regional continuous improvement projec...
Senior Quality and Innovation ManagerJul. 2021 -
Sep. 2022
SYKESSenior Quality and Innovation Manager
San Salvador, El Salvador• Strategic and tactical output management Quality and Business Support, data science and process/project management teams in alignment with company-wide revenue and client growth strategies. • Implementation and design of people development strategies for Quality, Operational, Process/Project and Data teams to ensure a healthy pipeline in alignment with growth and retention company goals. • ...
Quality ManagerNov. 2016 -
Jul. 2021
SYKESQuality Manager
El Salvador• Implementation and Management of local and regional projects. • Responsible for managing a team of process specialists, quality supervisors in the implementation of tools, plans and systems planning for local and regional clients and project initiatives. • Quality team development plan design, creation and adoption management. • RFP quality solution design, implementation and customization ...

Raquel's Posts

No responses yet
0