As a Sr. Director, Customer Experience Strategist at Zendesk, I provide CX consulting to strategic enterprise accounts and prospects, helping them align their operational processes and technical capabilities to support their CX strategy at all touch points. I have over 6 years of experience in customer experience, end to end operations management, and technology enablement with leading Fortune 500 corporations.
I am a CX digital visionary with a demonstrated success in developing organizational designs, crMore...
Program Senior Manager, Strategy - Digital Marketing@Zendesk
Verified
Karen Bitran is an experienced digital marketing professional, currently serving as the Program Senior Manager, Strategy - Digital Marketing at Zendesk. She has a proven track record of successfully developing and implementing strategic marketing initiatives that drive growth through increased collaboration and integration among remote teams. Prior to joining Zendesk, Karen held various roles in digital marketing, marketing operations, analytics and project management, honing her skills in areas such as BI, content development, and data analysis. She is known for her ability to effectively collaborate with cross-functional teams and deliver results. Karen holds a degree in Advertising with one Master in Business Administration and Management and another one in Big Data, providing her with a strong foundation in business principles, data analysis and strategic planning.More...
Julia T
Managed Service Consultant@Zendesk
Verified
With a robust background in Product Management and Operations at Uline, Channel Marketing at Milwaukee Tool, and Sales with Altria my current role as a Managed Services Consultant at Zendesk has allowed me to collaborate with our customers in order to find a tailored solution to each of their business challenges. Our team is dedicated to optimizing customer engagement through strategic insights and innovative service solutions. At Zendesk, my mission aligns with fostering growth and efficiency within customer operations, leveraging my expertise to enhance the service experience with a human touch.More...
Jesús González
Senior CX Manager@Zendesk
Verified
Jesús González is a seasoned customer experience professional currently leading as a Senior CX Manager at Zendesk. With a strong background in customer service management, Jesús has dedicated his career to enhancing customer experiences and ensuring the highest level of customer satisfaction. Before joining Zendesk, he held several managerial roles in reputed companies where he honed his skills in customer relationship management, team leadership, and strategic planning. Jesús is known for his ability to streamline processes, improve service quality, and drive customer engagement. His commitment to creating and implementing effective customer service strategies has made him a key asset in the CX industry. A graduate in Business Administration, Jesús continues to leverage his expertise to drive the strategic vision of Zendesk's customer experience management.More...
Dilara Ünal
Business Analyst/Consultant@Zendesk
Verified
I am working as a business analyst more than 2 years at Omnifactors which compony is a Turkey partner of Zendesk. I plan the schedule of projects, educate team members who will using Zendesk. During the projects I organize meeting and get their needs and give them advice based on their workflows.More...
Taneesha Parker
Product Owner@Zendesk
Verified
Adem Dinarević
Software engineer@Zendesk
Verified
Olga Leus
Staff Software Engineer@Zendesk
Verified
A passionate web developer with over a decade experience in various fieldsMore...
William Garcia
Scrum Master / Product Owner@Zendesk
Verified
William Garcia, as a Scrum Master/Product Owner at Zendesk, plays a crucial role in managing the product development process using Agile methodologies. He is responsible for defining product vision, ensuring team collaboration, and delivering high-quality products. He also serves as a facilitator, removing obstacles that hinder the team's progress and promoting efficient workflows. His role is pivotal in ensuring that Zendesk continues to deliver innovative and customer-centric solutions. His main goal is to enhance the value of the products and meet the customers' needs, thereby contributing to Zendesk's growth and success.More...
Ross I
Sales Operations@Zendesk
Verified
Eric Hogue
Staff Developer@Zendesk
Verified
Brian Sebunya
Enterprise Support Engineer@Zendesk
Verified
Technical Account Management: Acting as a trusted advisor, I help clients optimize their use of products to meet business goals, ensuring seamless integration and maximum value.
Incident Prevention Services: Proactively identifying potential issues and implementing preventative measures to minimize downtime and enhance system stability.
Advanced Technical Support:
Delivering high-level troubleshooting and resolution for complex technical issues, ensuring swift and effective solutions to maintain operational continuity.More...
Lucy Komarovskikh
Senior Software Engineer@Zendesk
Verified
Rey Labrento
Sr. Finance Strategy Analyst@Zendesk
Verified
I hold a CPA and CMA (US) with expertise in Financial Planning and Analysis. I have a proven track record in Commercial Real Estate, FMCG, and SAAS industries. My skills include Financial Forecasting, Budgeting, Variance Analysis, Financial Reporting, and Financial Analysis.More...
Brianne Kimmel
Founder@WorkLife
Verified
I help companies with brand building, community growth, and building programs to generate more repeatable revenue.More...
Charlotte Kennett
VP, Customer Experience & Marketing
Verified
Customer-led marketing leader with 14+ years’ experience in SaaS and tech. I specialise in building post-sale marketing functions that drive adoption, retention, and growth – connecting the dots between customer success, product and digital experience. Recent work includes influencing $12M+ pipeline and delivering $3M in cost avoidance through smarter digital journeys. Open to freelance, advisory and fractional roles. Based in London, fluent in English & French – happy to work globally.More...
Tony Rodriguez is a dynamic IT professional with over 28 years of experience in web design, project management, tech support and project leadership. Tony is also very well versed in social media channels and previously ran a nonprofit networking group, Social Media Breakfast, Madison.More...
María Garzón
Senior Account Manager@Intercom
Verified
María Garzón is a dynamic Senior Account Manager at Intercom, where she leverages over a decade of experience in client relations and strategic account management to drive exceptional customer satisfaction and revenue growth. Known for her innovative approach, María has successfully led cross-functional teams to implement tailored solutions that enhance client engagement and retention. Her keen ability to anticipate market trends and adapt strategies has resulted in a 30% increase in client portfolio over the past two years. María holds an MBA from the University of Barcelona and is passionate about mentoring emerging leaders in the tech industry.More...
Ciaran Regan
Vice President Marketing
Verified
➥ Strategic, growth-focused marketing leader driving market leadership, revenue acceleration, and pipeline generation through integrated Brand-to-Demand-to-Conversion strategies.
➥ Global CMO with c.18 years of experience, including a decade in management and three years at the executive level. Proven track record of scaling B2B SaaS businesses (€5M–€35M ARR), leading high-performing marketing and sales teams (up to 40+ FTEs), and driving predictable, high-impact growth.
➥ Expert in full-funnel go-to-market (GTM) strategy, leveraging brand positioning, demand generation, and digital-first execution to drive consistent YoY revenue expansion. I build data-driven marketing engines that fuel pipeline acceleration, share of search, and revenue impact across US, EMEA, LATAM and APAC markets.
➥ Key areas of expertise:
- Go-To-Market Strategy | Brand & Positioning | Enterprise & SMB Growth
- Demand Generation & Pipeline Acceleration | Digital-First Revenue Marketing
- Leadership & Team Development | Building High-Performing Global Teams
- Product-Led & Sales-Led GTM | ABM & Multi-Channel Demand Strategies
- Performance & Growth Marketing | Data-Driven Marketing & ROMI Optimization
➥ Frequent speaker & presenter, I advocate for modern marketing, digital innovation, and customer-led growth while influencing business strategy and executive decision-making. A natural problem solver with a passion for technology, marketing, and digital transformation in B2B SaaS.More...
Michael Curry
Sr IT Consultant@CySysTech
Verified
Michael Curry is a seasoned Information Technology (IT) professional and Founder at CySysTech. With a rich background in IT consultancy, he is proficient in providing technology solutions, improving productivity, and optimizing operational efficiencies. Michael's expertise includes strategic planning, project management, and implementing innovative IT solutions. He holds several IT certifications, showcasing his knowledge and skills in the field. Prior to founding CySysTech, Michael worked across the IT spectrum from Telecom to InfoSec and Compliance, providing him with a broad perspective on the industry’s best practices.More...
Rodrigo Bittencourt
Consultant & Sales Manager@QI Tech
Verified
📍Strategy, Sales & Marketing
⚙️ SaaS, Tech, BaaS, Credit, Retail
Devoted to understand things deeply 💡
Ex-VTEX / Ex-ZendeskMore...
Susie Dobing
Field & Partner Marketing Director
Verified
Susie Dobing is a seasoned marketing professional with a wealth of experience in field and partner marketing. Most recently Susie was International (EMEA & APJ) Field Marketing Director at Matillion (high growth Saas Company). Susie's expertise lie in developing strategic marketing plans, strengthening partner relationships, and driving revenue growth. She is known for her ability to lead cross-functional teams and her skill in transforming business objectives into marketing strategies. Prior to her current role, Susie held various marketing positions where she honed her skills in pipeline generation, campaign management and execution, and partner engagement. She boasts a strong educational background with a BA hons degree and a diploma in direct and digital marketing. Susie is a dynamic and results-driven leader whose innovative strategies consistently deliver results.More...
Lukas Adamec
Senior Performance Marketing Manager@Remote
Verified
Passionate and experienced paid marketer with over 12 years of expertise in paid search, paid social, display, and video advertising. My expertise also extends to content syndication, programmatic marketing, and other partner marketing, including out-of-home advertising.
To demonstrate my skills, I have been a judge at the UK, US, and Global Search and Social awards for the past four years and am continuing to serve in this role.More...
Leanne Mccormack
Senior Key Account Executive@Wayflyer
Verified
As Leanne Mccormack, Senior Key Account Executive at Wayflyer, I have excelled in managing key accounts and building strong relationships with high-profile clients. I have consistently exceeded sales targets and have been instrumental in securing major deals, contributing significantly to the company's revenue growth. I have also successfully led cross-functional teams to ensure seamless service delivery to our key clients. My effective negotiation and problem-solving skills have helped resolve critical issues, enhancing client satisfaction and retention.More...
Patrice Wilson
Director of FP&A@Gladly
Verified
As the Director of FP&A I have successfully led financial planning and analysis, driving strategic initiatives for financial health. I have streamlined financial processes, improved forecasting accuracy, and provided critical financial insights to support decision-making. My leadership has contributed to cost savings and improved financial performance for the company.More...
Alina Gleiss
RVP sales
Verified
As a seasoned Sales Leader, I have successfully led my team to exceed sales targets consistently. I have developed and implemented effective sales strategies, resulting in significant growth for the company. I have also built strong relationships with key clients, ensuring their satisfaction and loyalty. Additionally, I have mentored and trained several sales professionals, helping them to excel in their roles. My leadership and strategic planning skills have been instrumental in driving the company's revenue growth.More...
Cintia Esteves
.@.
Verified
Cintia Esteves is a dedicated and innovative professional with a background in business management, marketing and advertising. She has a proven track record in developing successful marketing strategies, campaigns, managing projects, and driving business growth. Cintia’s strong communication skills, combined with her strategic thinking and problem-solving abilities, make her a valuable asset to any organization. Her expertise lies in digital marketing, sales, martech, customer success and strategic planning. Esteves is known for her ability to create strong relationships with clients and partners, leading to long-term business success.More...
Joel Hamilton
Data Scientist - AI/ML@Freelancer
Verified
Joel Hamilton
👨💻 Machine Learning Engineer | Data Scientist
Hello! I'm Joel, a recent TripleTen Data Science Bootcamp graduate with a passion for transforming complex data into actionable insights.
🚀 Quick Facts
- 🎓 TripleTen Data Science Bootcamp Graduate
- 🏛 BA in History from University of Wisconsin
- 💼 Background in Sales and Marketing
- 🌍 Based in Winston Salem, NC (Open to Remote Opportunities)
🛠 Skills
- Languages: Python, SQL
- Machine Learning: Supervised and Unsupervised Learning, NLP, Time Series Analysis
- Libraries/Frameworks: Pandas, Scikit-learn, TensorFlow, Keras
- Tools: Jupyter Notebook, Git
- Soft Skills: Analytical Thinking, Problem-Solving, CommunicationMore...
Believe company has shown significant growth in its business development and account management sectors. As an Account Manager/Business Development Manager, Flora Moreira has played a crucial role in this success. Her strategic planning and customer relationship management skills have been instrumental in acquiring new clients and maintaining existing ones. She has also been successful in identifying new business opportunities and implementing strategies to capitalize on them. Her contributions have not only increased the company's revenue but also improved client satisfaction levels. Moving forward, her focus will be on exploring new markets and driving further growth for the company.More...
Jed Cruz
Business Development Manager@MessageBird
Verified
With over a decade of experience in sales, business development, and account management, a seasoned business development manager who excels in negotiation, value selling, and deal strategy. The ability to manage the entire sales cycle and nurture key relationships drives growth and success, ensuring exceptional results and long-lasting partnerships.More...
Greg Tenentes
Fractional Head of Data & Analytics@Tenentes Consulting
Verified
Extensive expertise in developing data strategy, optimizing architectures and analytics processes, and driving product and GTM decisions for companies at various stages, from early startups to mature public entities. Skilled in guiding both high-growth and struggling companies through data-driven transformations. Proven track record of increasing profitability and efficiency at companies like Upstart and Zendesk, leveraging advanced analytics, A/B testing, customer segmentation, and machine learning applications.More...
Nestor Jr Pura
Product Support@Verifone
Verified
As a Product Support at Verifone, Nestor Jr Pura has shown exceptional problem-solving skills and technical expertise. He has successfully resolved numerous product-related issues, ensuring customer satisfaction. His ability to communicate effectively with clients and provide clear instructions has improved the overall customer experience. He has also contributed to the development of product support strategies, proving his leadership skills.More...
Scott Fratianne
Self Employed@Self
Verified
Recruited to develop and manage a global channel and partnership program for a hyper-growth SaaS unicorn specializing in sales CRM software. Successfully built and led a high-performance team of 10 to support over 4,000 channel partners, including affiliates, agencies, and VARs.
• Exceeded all quarterly and annual sales goals, achieving a 145%+ increase in net new recurring revenue over 18 months, a 35% rise in ARPU, and a 110% increase in the revenue contribution from partners.
• Grew overall partner-influenced monthly recurring revenue (MRR) from under 5% to over 40% of overall company MRR, resulting in an increase in overall annual revenue contribution from less than 1% to over 5%.
• Developed a partner-driven international growth strategy that continues to expand the company's reach into the APAC, ANZ, and LATAM markets.More...
Chris Nguyen
Marketing Consultant@CNC Industries
Verified
With over a decade of extensive expertise in Performance Marketing, my primary focus has been on User Acquisition. Throughout my career, I have adeptly strategized and executed highly successful campaigns across an array of platforms, encompassing Search, Display, Facebook, Twitter, RTBs, Ad Networks, LinkedIn, TV Media buys, and numerous other platforms. My proficiency shines through as I manage annual budgets exceeding $30 million, ensuring optimal utilization and positive returns on investment.
Beyond campaign management, I am an ardent advocate of optimization. Employing rigorous A/B testing methodologies, I continually refine creative assets, landing pages, and app store optimizations. This commitment to data-driven optimization allows me to consistently surpass expectations.
My extensive background extends across diverse verticals, including Finance, Gaming, Education, Online Dating, Fitness, and B2B. This breadth of experience endows me with an exceptional ability to navigate and excel within varying industries, providing insights and tailored strategies to drive remarkable growth and success.More...