Years of experience: 14

Creative ProducerMarketing Analytics ManagerCommunications ManagerEngagement ManagerCustomer Success ManagerCustomer Service

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Charlotte's Career Path
Community Marketing Programs LeadNov. 2024 -
Mar. 2025
Reddit, Inc.Community Marketing Programs Lead
ModLab's mission is to streamline and operationalize moderator marketing programs, both to improve our moderator experience, and enable us to scale our offering globally. As the architect and lead of this new department at Reddit, my role is to design, build and execute on this vision across key cross-functional pillars, including events, merchandise and off-platform web experience.
Senior Director, Global Customer Marketing & ExperienceJul. 2022 -
Nov. 2024
SS&C Blue PrismSenior Director, Global Customer Marketing & Experience
London, England, United KingdomReporting into our CMO, I lead a world-class team whose mission is to build bridges between our customers, end-users and our business. We operate with a hybrid skillset of Customer Marketing, Community Management and CX, where we provide measurable results ranging from direct revenue to experience improvement. We listen through embedded and strategic Voice of Customer & Ideation programs that...
Director, Global Customer Marketing & CommunitySep. 2019 -
Jul. 2022
SS&C Blue PrismDirector, Global Customer Marketing & Community
London, England, United KingdomMy team's mission is to own the strategy and execution of Blue Prism's Global Customer Marketing & Community. I have had the pleasure to build and grow this team from the ground up, from being an individual contributor myself in 2018 to now leading a team of 8 outstanding individuals. > Community The Blue Prism Community is our way of bringing our customers, partners, employees and business t...

Charlotte's Posts

  • About myself

    With over 14 years in SaaS and tech, I excel in creating post-sale marketing strategies that enhance customer engagement and drive growth. My achievements include influencing a $12M+ pipeline and delivering $3M in savings through innovative digital strategies. I'm open to global freelance and advisory roles.

  • Job Description

    Seeking a dynamic scale-up to establish a cutting-edge post-sale marketing division. I aim to shape and lead a customer-centric approach, leveraging my expertise to influence strategic growth and foster a thriving customer-first environment.

  • How to contact

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