Years of experience: 16
ITConsultingEducationTech SupportLife CoachingCall Center
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Lani's Career Path
Nov. 2023 -Present
MuralCustomer Support Manager
Manila, National Capital Region, Philippines
Jan. 2023 -Nov. 2023
MultiplierCustomer Success Manager
Multiplier is the leading Saas-based HR, Payroll and Onboarding platform that provides an opportunity to reach talent globally and makes hiring limitless. As a Customer Success Manager, my role is to ensure that you hire and onboard employees as seamless as possible, answer any technical gaps that might slow your process down, and ensure a timely pay release to members.
Apr. 2020 -Jan. 2023
ZendeskManager, Customer Success
Manila, National Capital Region, PhilippinesOur Customer Success team guides our wide array of clients as they map any number of business needs to their Zendesk account. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. CSAs proactively guide individual customers through key steps in their lifecycle while also managing larger group discussions.