Years of experience: 27

United StatesITHRCustomer ServiceHelp Desk SupportData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Tony's Career Path
Technical Support EngineerNov. 2021 -
Dec. 2024
ZendeskTechnical Support Engineer
Madison, Wisconsin, United States• Provided expert technical support to Zendesk customers using Zendesk Ticketing system, Postman, DataDog, Slack, and Zoom. • Ensured adherence to Service Level Agreements and internal Zendesk security policies for prompt and secure assistance. • Resolved a myriad of technical issues and questions to enhance customer satisfaction and retention.
Web Team LeaderJul. 2012 -
Nov. 2021
Madison Metropolitan School DistrictWeb Team Leader
Madison, Wisconsin Area• Managed the MMSD web team and projects, providing training and support for district website editors. • Oversaw a large multi-site Drupal CMS installation with over 100 websites. • Led the migration of websites to Finalsite CMS, providing social media support and leadership.
Web DeveloperJul. 2011 -
Oct. 2011
TMA+PeritusWeb Developer
Madison, Wisconsin Area• Developed PHP & MySQL websites, including Wordpress & Drupal projects, for TMA+Peritus clients. • Provided technical support and training to customers, ensuring smooth implementation of solutions. • Assisted in the sales process by offering technical expertise and guidance to potential clients.

Tony's Posts

  • About

    • 28 years in IT: web design, development, project management, and leadership. • Proficient in Zendesk and ticketing platforms. • Expert in web design across various CMS platforms.

  • Cases & Experiences

    • Developed and maintained websites for a mid-sized appliance retailer. • Managed web systems for a large school district. • Supported several Wisconsin government agencies with web solutions.

  • Work Order

    • We help with seamless website updates. • Enhance SEO for better visibility. • Improve site accessibility. • Integrate essential plugins. • Provide training for web editors.

  • How to contact

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