Years of experience: 9

Tech Support✔️ IT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Nestor Jr's Career Path
Professional developmentOct. 2022 -
Feb. 2023
Career BreakProfessional development
Attended Full-stack Web Development Bootcamp under KodeGo.
Sr. Application Support EngineerMay. 2022 -
Sep. 2022
LambdaTestSr. Application Support Engineer
RemoteManage customer queries and issues on Chat, Email, and on Call. Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge, etc. Manage ticket and chat SLAs. Collaborate with Engineering, DevOps, and Product Management teams to address customer issues.
Technical Support Specialist EngineerMar. 2022 -
Mar. 2022
ZendeskTechnical Support Specialist Engineer
None · RemoteAnswers the technical questions, solves technical problems, and suggests appropriate workarounds for any issues on the following Zendesk products: - Zendesk Support (Ticketing system) - Zendesk Talk (Telephony system) - Zendesk Chat (Messaging and live chat) - Zendesk Explore (Reporting and analytics) - Zendesk Guide (Knowledge Management System) - Zendesk Sell (Sales CRM) - Zendesk Apps & AP...

Nestor Jr's Posts

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    About myself

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    Job Description

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    How to contact

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    About myself

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    Job Description

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    How to contact

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