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Work Background
AvidGlobal Renewals Director
Apr. 2025Austin, Texas, United StatesStrategic development, operational enhancement, and implementation of key initiatives to improve customer experience, growth, and retention.
Leads to RenewalsGlobal Renewals Consultant - Avid Technology
Apr. 2025 - Oct. 2025Lisbon, Portugal
BonterraSr. Director of Account Management
May. 2024 - Apr. 2025Austin, Texas, United StatesAt Bonterra, we're committed to leveraging technology for social good, providing enterprise-grade software solutions tailored to the unique needs of non-profits, corporations, and other social good organizations dedicated to positive societal impact. My role involves overseeing the account management team and processes but also fostering strong client relationships built on trust and mutual success. I am deeply passionate about harnessing the power of technology to drive meaningful change in our communities, and I am dedicated to advancing Bonterra's mission of increasing giving to 3% GDP by 2033.
BonterraDirector of Order Management
Aug. 2023 - May. 2024Austin, Texas, United States
HubiloSr. Director of Account Management
Sep. 2021 - Aug. 2022Austin, Texas, United States• Pioneered the first account management program at Hubilo, enhancing customer experience and retention. • Designed an Account Management playbook that improved Salesforce forecasting accuracy and KPI visibility for executive decision-making. • Drove growth strategies that contributed to increased client satisfaction and engagement in virtual, in-person, and hybrid events.
Aurea SoftwareDirector of Global Key Account Management & Renewals
Jul. 2017 - Mar. 2021Austin, Texas, United StatesAurea is a software company that offers an extensive suite of customer engagement, business process, and collaboration solutions designed to help businesses drive digital transformation and achieve operational excellence. •Led a global team in retaining $200M+ ARR, achieving 110% net revenue retention and driving 20% revenue growth by managing Tier 1 Fortune 100 accounts through strategic networking.
•Streamlined executive reporting and improved forecast accuracy by 15%, enabling more efficient decision-making and performance analysis.
•Expertly negotiated complex renewals with C-Level executives, securing a 95% renewal rate for Enterprise Named Accounts and fostering long-term client relationships.
Aurea SoftwareDirector of Global Key Account Management & Renewals
Jul. 2017 - Mar. 2021Austin, Texas, United StatesAurea is a software company that offers an extensive suite of customer engagement, business process, and collaboration solutions designed to help businesses drive digital transformation and achieve operational excellence. •Led a global team in retaining $200M+ ARR, achieving 110% net revenue retention and driving 20% revenue growth by managing Tier 1 Fortune 100 accounts through strategic networking.
•Streamlined executive reporting and improved forecast accuracy by 15%, enabling more efficient decision-making and performance analysis.
•Expertly negotiated complex renewals with C-Level executives, securing a 95% renewal rate for Enterprise Named Accounts and fostering long-term client relationships.
WP EngineSr. Sales Manager
Jan. 2015 - Sep. 2016Austin, TexasWP Engine is a managed WordPress hosting provider that offers fast, secure, and reliable hosting services, along with expert support and a suite of performance-enhancing tools. •Doubled revenue from $40M to $80M by leading a team of 12 SDRs through effective hiring, coaching, and training, while implementing innovative chat and social selling techniques that generated 80% of high-value leads.
•Employed account-based marketing strategies, resulting in a 20% YoY growth in the install base and solidifying the company's market presence.
•Developed a comprehensive interview methodology, inside sales playbook, and sales career tract, streamlining the hiring process and fostering long-term employee growth and development.
WP EngineSr. Sales Manager
Jan. 2015 - Sep. 2016Austin, TexasWP Engine is a managed WordPress hosting provider that offers fast, secure, and reliable hosting services, along with expert support and a suite of performance-enhancing tools. •Doubled revenue from $40M to $80M by leading a team of 12 SDRs through effective hiring, coaching, and training, while implementing innovative chat and social selling techniques that generated 80% of high-value leads.
•Employed account-based marketing strategies, resulting in a 20% YoY growth in the install base and solidifying the company's market presence.
•Developed a comprehensive interview methodology, inside sales playbook, and sales career tract, streamlining the hiring process and fostering long-term employee growth and development.
BigCommerceInside Sales Manager
Mar. 2012 - Dec. 2014Austin, TexasBigCommerce is an e-commerce platform that provides customizable online store creation, secure hosting, and comprehensive tools to help businesses of all sizes build, manage, and scale their online presence effortlessly. •Achieved a 400% increase in revenue from $8M to $40M ARR by leading a high-performing sales organization, expanding the team from 8 sales reps to over 40 account executives through effective recruitment, hiring, and training.
•Surpassed sales quota by 25% in the high-volume e-commerce industry, converting trial leads and contributing to a significant business growth, resulting in three promotions.
•Delivered accurate forecasting with a 20% improvement in precision and strategic business development insights to VP of Sales, CRO, and CFO, enabling data-driven decision-making and driving sales success.
BigCommerceInside Sales Manager
Mar. 2012 - Dec. 2014Austin, TexasBigCommerce is an e-commerce platform that provides customizable online store creation, secure hosting, and comprehensive tools to help businesses of all sizes build, manage, and scale their online presence effortlessly. •Achieved a 400% increase in revenue from $8M to $40M ARR by leading a high-performing sales organization, expanding the team from 8 sales reps to over 40 account executives through effective recruitment, hiring, and training.
•Surpassed sales quota by 25% in the high-volume e-commerce industry, converting trial leads and contributing to a significant business growth, resulting in three promotions.
•Delivered accurate forecasting with a 20% improvement in precision and strategic business development insights to VP of Sales, CRO, and CFO, enabling data-driven decision-making and driving sales success.
BigcommerceAccount Executive
Oct. 2011 - Mar. 2012Austin, Texas•Exceeded quota 225% within 9 months, awarded Cultural Champion award, and promoted to leadership.
BigCommerceAccount Executive
Oct. 2011 - Mar. 2012Austin, Texas•Exceeded quota 225% within 9 months, awarded Cultural Champion award, and promoted to leadership.
Hostgator.comAccount Manager
Mar. 2011 - Oct. 2011Austin, TexasHostGator is a web hosting provider offering a range of services, including shared, VPS, dedicated, and cloud hosting, along with domain registration and website building tools to help individuals and businesses establish and manage their online presence. •Troubleshot a variety of technical and non-technical issues customers are having with their web hosting plans and services.
•Provided technical support for level one linux server escalation issues via helpdesk. •SMTP, FTP, DNS, cPanel and WHM technical support and customer facing chat and phone administrator. •Assisted customers in basic elements of web design on a variety of CMS platforms.
TheHumanSolution.comSales Account Executive
Oct. 2010 - Mar. 2011The Human Solution is an ergonomic-focused e-commerce retailer offering a wide variety of office furniture, accessories, and customized solutions designed to promote a healthy and productive work environment for individuals and businesses. •Contributed to $2M in annual sales of ergonomic office equipment.
•Account Managed high value enterprise and government accounts.
•Developed sales process to acquire corporate accounts and streamline customer experience.
•Implemented chat sales and customer service processes to increase customer satisfaction.
Dell Computers IncorporatedSales Operations Specialist
Feb. 2007 - Aug. 2009•Coordinated real time operational levering to handle Incoming Call Volume across 5 global sites.
•Planned capacity and scheduling of 265 Consumer Sales Agents.
•Responsible for the functionality of Sales Agents telecom, computer tools, and necessary equipment to complete their day-to-day tasks.
DellSales Representative
Feb. 2006 - Jan. 2007•Consulted customers with their computing needs providing them knowledge on our high end Systems.
•Consistently attained quota, team, and company goals in consumer sales division.
•Assisted new hires with job functions, tools, and advice on how to exceed company expectations.
•Managed and maintained over $250,000 of business per month via chat and phones sales.
The James Street GroupAdministrative Case Coordinator
Mar. 2005 - Jan. 2006•Administered structured settlements resulting from personal injury litigation using life insurance annuities as a vehicle for tax free benefits.
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