With extensive experience in customer service, I excel in delivering exceptional communication and support to customers and clients. My diverse career journey has refined my communication, hospitality, and administration skills across various industries. I developed strong time management and collaboration abilities, enabling me to meet tight deadlines and work efficiently within teams. These roles have also enhanced my problem-solving skills and attention to detail.
My experience engaging with international customers has equipped me with a deep understanding of cross-cultural communication, allowing me to navigate cultural nuances and effectively meet diverse communication needs.
I am passionate about continuous learning and committed to expanding my expertise across different industries. I am driven to seek new challenges and opportunities that will allow me to develop my skills and knowledge further.
Feel free to contact me directly for more information about my background and how I can contribute to your organization. I am open to new connections and opportunities for collaboration.More...
Mawar Solihat
Customer Support Team Lead@Influx
Verified
Hello! Call me Mawce! :)
Customer Experience Professional with 10+ years of expertise in e-commerce support operations, specializing in high-volume email and live chat environments. Skilled in handling complex cases, retention-focused resolutions, and maintaining high quality and productivity standards.
Recognized as Employee of the Month each year from 2024 through 2026, demonstrating consistent performance excellence and strong team impact.
Played a key role in the successful expansion of support coverage across all e-commerce clients during BFCM 2025, ensuring operational stability and service quality during peak demand.
Known for strong ownership, adaptability, and the ability to remain composed and solution-oriented in high-pressure situations.More...
Chondro Prabowo
Delivery Director@Influx
Verified
Philippe Rae
Head of product@Influx
Verified
Strategic Product Management Consultant | Transformative Leader | MBA | Agile Certified | Expert in Roadmap Construction, Optimization & RelaunchMore...
Nikita Rafa Sahara
Customer Support Agent@Influx
Verified
Nikita Rafa Sahara is a dedicated Customer Support Agent at Influx, where she excels in delivering exceptional service and fostering strong customer relationships. With almost five years of experience in the industry, Nikita is renowned for her problem-solving skills and ability to handle complex inquiries with ease and efficiency. Her commitment to continuous improvement has led her to spearhead several initiatives that have streamlined support processes and enhanced customer satisfaction.More...
Dinda Ayu
Customer Service Agent@Influx
Verified
I am a detail-oriented customer support professional with a strong commitment to providing exceptional service. Proven ability to lead and supervise teams, ensuring operational excellence and fostering a positive work environment. Fluent in multiple languages, facilitating clear and effective communication. Eager to leverage diverse skills in customer support, supervision, and translation to contribute to a dynamic and customer-centric organization.More...
Yonatan Kurniawan
Customer Support Agent@Influx
Verified
Nisa Rumaisha
Voice Support Agent - Customer Success Manager/Onboarding Specialist@Influx
Verified
Nisa Rumaisha is a Voice Support Agent at Influx, and assigned as a dedicated Customer Success Manager/Onboarding Specialist with ShiftCare.
With a passion for enhancing customer experiences, she excels in guiding clients through seamless onboarding processes. Nisa's expertise in customer success is fueled by her commitment to clear communication and problem-solving. Outside of work, she enjoys exploring new cuisines and taking care of her big family, which inspires her empathetic approach to customer service.More...
Nichola Daley
Team Lead@Influx
Verified
Nichola Daley is the dynamic Team Lead at Influx, where she spearheads a team of customer service representatives on multiple accounts simultaneously. With over a decade of experience in customer service and project management solutions, Nichola has a proven track record of enhancing team productivity and driving positive feedback and reviews for her team. Her leadership style fosters collaboration and creativity, making her team one of the top-performing units in the company. Nichola has a strategic vision and passion for excellence.More...
Firza Rahmaputri
Customer Success Specialist
Verified
Firza Rahmaputri is a dedicated Customer Success Specialist with over seven years of experience in enhancing client relationships and ensuring customer satisfaction. Based in Yogyakarta, she excels at developing innovative solutions that drive customer engagement and retention. Firza holds a degree in Information Technology from the Universitas Gadjah Mada and is passionate about leveraging data-driven insights to optimize customer experiences. Outside of work, she enjoys knitting and doing her various grandma hobbies.More...
Diahn-Maria Ellis is a dynamic Client Experience Manager with over a decade of experience in enhancing customer interactions and fostering brand loyalty. Holding a degree in Business Management, she excels at developing innovative strategies that prioritize client satisfaction and drive company growth. Passionate about mentorship, Diahn-Maria leads workshops to empower emerging professionals in the industry. Outside of work, she enjoys spending time with family, traveling and reading.More...
Isma Noor
Customer Support Specialist@Cadmus.io
Verified
I’m a Customer Support Specialist with over a decade of experience across customer support, operations, and education technology. I work closely with academics, product teams, and technical teams to solve complex assessment issues, improve workflows, and make sure students and educators have a smooth experience. Known for being detail-oriented, calm under pressure, and collaborative, I’ve contributed to process improvements, internal guides, and cross-team initiatives supporting universities across multiple regions.More...
Diana Imali
Customer Service Representative@Deel
Verified
Diana Imali is a dedicated Customer Service Representative at Deel, where she excels in providing top-notch support and solutions to clients worldwide. With over four years of experience in customer service, Diana is known for her exceptional communication skills and ability to foster positive customer relationships. She holds a Bachelor's degree in Business Administration, which complements her passion for helping businesses succeed. Outside of work, Diana enjoys volunteering at local animal shelters and exploring new hiking trails.More...
Josh Butterfield
General Manager@Delta Utility Services
Verified
Josh Butterfield is a General Manager at Delta Utility Services, where he spearheads innovative strategies that enhance operational efficiency and customer satisfaction. With over 25 years of experience in the energy and telecommunications sectors, Josh has a proven track record of driving sustainable growth and implementing innovative strategies and solutions. His leadership has been instrumental in expanding Delta's services capability, positioning the company as a leader in metering services. A graduate of Missouri University with an MBA in Marketing, Josh is passionate about fostering a culture of innovation and excellence within his business.More...
Vina Sita Ramayanti
Product Support Representative@WorkRamp
Verified
- Acted as the frontline for customer interactions,
troubleshooting issues, resolving complaints, and
improving the customer experience.
- Leveraged analytical skills to identify recurring
issues and suggest improvements.
- Maintained First Time Respond within 3 minutes for
Chat supportMore...
Thiago Kaviski
Virtual Assistant/Data Analyst
Verified
Motivated and experienced remote professional with a diverse background in customer service, executive assistance, data management, marketing strategy, and sales. I am seeking a Data Analyst position where I can contribute with my skills and grow professionally within a dynamic and supportive company.More...
Kaylia Thompson
Office Administrator@Design Technology and Construction Ltd
Verified
As Kaylia Thompson, Office Administrator at Design Technology and Construction Ltd, I have successfully streamlined office operations, improving efficiency by 30%. I have implemented a new digital filing system, reducing paperwork by 50%. I have also overseen the coordination of multiple construction projects, ensuring all were completed on time and within budget. My excellent communication and organizational skills have significantly improved the company's vendor relationships and internal team coordination.More...
Satria Said
Programmatic Campaign Manager@Adbro
Verified
Satria Said is a highly skilled and experienced Programmatic Campaign Manager at Adbro, a leading digital marketing company. He has a strong background in digital marketing, specializing in the field of programmatic advertising. In his role at Adbro, Satria is responsible for planning, implementing and managing successful programmatic campaigns for a diverse portfolio of clients. His strategic approach, combined with his technical expertise, has consistently delivered outstanding results for clients. PriorMore...