Years of experience: 7
Data EntryExecutive AssistantPersonal AssistantAdministrative AssistantAssistantAccount Manager
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Firza's Career Path
Aug. 2025 -Nov. 2025
My Free CourseApplication Support Specialist
Aug. 2023 -Feb. 2025
ChronicleCustomer Success Specialist
Bali, IndonesiaAs a Customer Success Specialist, my main responsibilities are: - Be the project manager for new cemetery digitization projects, making sure that the clients are updated on the progress, making sure the GIS Team has everything they need to be able to work on the project, keeping track of the timeline and requirements. - Train new clients on Chronicle system, making sure they are empowered to ...
Dec. 2022 -Jul. 2023
BinanceCustomer Service Specialist
Bali, Indonesia• Maintaining monthly FCR, Rated Chat, QA, and Close Rated Chat. • Documented detailed notes in the CRM system to track customer interactions. • Addressed customer concerns and complaints and resolve issues promptly. • Provided solutions, recommendations, and replacements with empathy and positive feedback. • Built strong knowledge of product lines to assist customers in selecting products. •...