Years of experience: 8

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Isma's Career Path
Customer Support ManagerSep. 2023 -
Present
Cadmus.ioCustomer Support Manager
I work as a Customer Support Manager at Cadmus, leading and supporting day-to-day support operations for universities using the platform. My role involves handling complex assessment and grading issues, guiding academics and students, coordinating with product and technical teams, and improving support processes and documentation. I focus on clear communication, accuracy, and consistency to m...
Operations ManagerMar. 2023 -
Sep. 2023
NoteXchangeOperations Manager
IndonesiaI worked as an Operations Manager at NoteXchange on a contract basis, supporting day-to-day operations for a remote, Australia-based team. The role covered operations management, web content writing, and cross-functional coordination, where I helped keep processes organised, content accurate, and workflows running smoothly. I worked closely with different teams to support delivery, improve in...
Implementation Manager, Customer Support AgentOct. 2017 -
Mar. 2023
InfluxImplementation Manager, Customer Support Agent
Indonesia, TasikmalayaI worked full-time at Influx for over five years, and my last role was Implementation Manager. In this role, I managed onboarding and implementation for new clients, coordinated projects across teams, and made sure communication stayed clear and on track. I worked closely with clients and internal teams to deliver smooth setups, handle issues, and keep projects moving, using strong communicat...

Isma's Posts

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    How I can help you

    Offering comprehensive virtual assistance with over 8 years in customer support, content writing, and project management. I bring skills in project management, copywriting, and customer assistance to enhance your business operations and client interactions.

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    People I am looking for

    I specialize in: - Customer support excellence - Effective project management - Crafting engaging content - Digital marketing strategies - Fluent in Bahasa Indonesia and English - Proficient with tools like Google Workspace, Asana, and Zendesk

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    Experience & Cases

    Ideal clients include founders, coaches, and teams seeking organized systems and reliable support. I thrive with those who value clear communication and aim for growth while needing operational assistance.

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    How to contact

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