Years of experience: 4

Complaint Resolution SpecialistClient Relations SpecialistHelp Desk SupportVideo EditorPhotographerEntertainment

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Mawar's Career Path
Senior Team LeadOct. 2021 -
Present
InfluxSenior Team Lead
Victoria, AustraliaCustomer Support Team Lead managing distributed teams across multiple e-commerce and SaaS clients. I oversee agent lifecycle management, performance, QA, and reporting while partnering closely with clients to improve response times, service quality, and scalable support operations.

Mawar's Posts

  • 3

    How I can help you

    Efficiently managing ecommerce and SaaS inboxes to improve response times and customer satisfaction. Providing detailed reporting on customer inquiries and trends. Skilled in photo and video editing to enhance digital content.

  • 3

    People I am looking for

    Experienced with clients like Biteable, Asarai, Aje, Emamaco, and Subtle Energies. Seeking opportunities with startups to drive growth through customer insights. Specialized in troubleshooting and leading teams to achieve client goals.

  • 3

    Experience & Cases

    Proven track record in handling order and shipment inquiries for ecommerce. For SaaS, expertise in addressing feature and subscription questions. Aiming to collaborate with startups to boost growth through direct customer interaction insights.

  • 3

    How to contact

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