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Years of experience: 11
Database CoordinatorProject CoordinatorAssistantTechnical Support AgentCall Center SupervisorCustomer Support Representative
Trust Score
Exceptionally trusted; proven professional excellence.
Aditya Janitra's Career Path
Apr. 2022 -Present
HalodocResolution Specialist
- Monitoring of technical and non-technical issues impacting TPA/insurance members - Liaising between ops team (membership administration, claims, etc) and account managers to resolve outstanding issues from clients - Maintaining daily log of technical and non technical issues
Nov. 2021 -Apr. 2022
InfluxCX Analyst
- Creating and delivering reports and templates centered around CS Agent's KPI - Highlighting deviations and unmet targets for stakeholders to review. - Analyzing possibilities of reasons for performance variations and delivering the result as insights and observations.
Aug. 2020 -Feb. 2022
InfluxService Delivery Manager
As a Service Delivery Manager, my key deliverables are as follows, but not limited to: - Consistently deliver services that exceed client's expectation - Harbor an environment that supports team working productively and excellently - Build proactive communication and drive result collaboratively with other DMs and stakeholders - Well contribution in expansion whilst minimizing revenue leakage