Years of experience: 5
Customer Care SpecialistLive ChatChat SupportCustomer ServiceAppointment SetterSupport Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Devi's Career Path
Mar. 2022 -Present
InfluxCustomer Service Agent
Cremorne, Victoria, AustraliaJune 2023 - now hired at a digital wallet company as a dedicated agent for Spanish Argentinian users. Utilize a variety of tools, including Kustomer desk support, Notion for the knowledge base, and Jira for internal communication between departments. - Provide detailed and constructive feedback during role-play chat training sessions. Contribute to improving the quality and performance of new...
Mar. 2020 -Jun. 2021
PT. CSPCall Center Agent
Denpasar, Bali, IndonesiaResponsibility: - handling inbound/outbound calls from/to the customer around Perth, Western Australia - replying to emails from the customer regarding their inquiry and providing the customer with the resolution - checking client's CRM regularly for new info or work order - cooperating with tracker/scheduler for the best date/time to offer to the customer - communicating the issue with the m...