Ricardo Marcolino Gonçalves is a seasoned Especialista CPE at Claro, where he leverages over a decade of experience in customer premises equipment to drive innovative solutions and enhance service delivery. Known for his strategic vision and technical acumen, Ricardo has successfully led multiple projects that have significantly improved operational efficiency and customer satisfaction. His passion for technology and commitment to excellence have earned him recognition as a thought leader in the telecommunications industry. Outside of work, Ricardo is an avid supporter of tech education initiatives, volunteering his time to mentor young professionals in the field.More...
Alexsandro Tontini
Comercial Advisor
Verified
Professional Summary
Multifaceted professional with extensive experience in administrative areas, encompassing Recruitment and Selection, Procurement Management, and Insurance.
Solid expertise in Technology, staying ahead of market innovations and trends.
Passionate about Diversity and Inclusion, fostering enriching and heterogeneous work environments.
Proficient in Agile Methodologies, optimizing processes and maximizing efficiency in dynamic projects.More...
Laryssa Klein
Analista de Comunicação e Marketing@Claro Brasil
Verified
Laryssa Klein is an accomplished Analista de Comunicação e Marketing at Claro Brasil, where she spearheads innovative marketing campaigns that drive brand engagement and customer loyalty. With over eight years of experience in the telecommunications industry, Laryssa excels at leveraging data-driven insights to craft compelling narratives that resonate with diverse audiences. Her strategic vision and creative flair have been instrumental in boosting Claro Brasil's market presence and fostering meaningful connections with consumers. A passionate advocate for digital transformation, Laryssa continuously explores emerging technologies to enhance communication strategies and deliver exceptional results.More...
Leopoldo De Moura Trajano
Gerente de Projetos Sênior@Claro
Verified
Leopoldo De Moura Trajano is a seasoned Gerente de Projetos Sênior at Claro, where he orchestrates complex telecommunications projects with precision and innovation. With over a decade of experience in the industry, Leopoldo has a proven track record of driving efficiency and enhancing customer satisfaction. His leadership in integrating cutting-edge technologies has been pivotal in expanding Claro's market presence across Latin America. Leopoldo's strategic vision and commitment to excellence continue to propel the company towards sustainable growth and innovation.More...
GUILHERME SARUBI
Especialista en ventas y marketing@Claro Brasil
Verified
Guilherme Sarubi is an experienced Sales and Marketing Specialist currently working at Claro Brasil, with a solid track record in leading sales teams, developing sales channels, and market intelligence strategies. With over 20 years of experience in the telecommunications and technology sectors, Guilherme combines analytical vision and strategic ability to drive revenue and create solutions that add value to the customer. At Claro, he is responsible for analyses that guide regional and national offers, using market share data, competition, and consumer behavior to shape business decisions. Throughout his career, he has also played a key role in the creation of Vivo's Inside Sales channel (Vivo One), and at Vivo, he had outstanding leadership in high-performance sales teams for large companies. With an MBA from FIA, he is recognized for his ability to integrate data, innovation, and leadership to transform challenges into opportunities and sustainable results.
Guilherme Sarubi é um experiente Especialista em Vendas e Marketing que atualmente trabalha na Claro Brasil, com sólida trajetória em liderança de equipes comerciais, desenvolvimento de canais de vendas e estratégias de inteligência de mercado. Com mais de 20 anos de atuação nas áreas de telecomunicações e tecnologia, Guilherme combina visão analítica e habilidade estratégica para impulsionar receitas e criar soluções que agregam valor ao cliente. Na Claro, é responsável por análises que orientam ofertas regionais e nacionais, utilizando dados de market share, concorrência e comportamento do consumidor para moldar decisões de negócios. Ao longo de sua carreira, também teve papel fundamental na criação do canal Inside Sales da Vivo (Vivo One), também pela Vivo, teve destacada liderança em equipes de alto desempenho em vendas para grandes empresas. Com MBA pela FIA, ele é reconhecido por sua capacidade de integrar dados, inovação e liderança para transformar desafios em oportunidades e resultados sustentáveis.More...
Henrique Silvério
Frontend Engineer@Claro Brasil
Verified
Frontend Engineer with 4+ years of experience, specializing in scalable architectures, performance optimization and user experience
enhancement. Currently contributing to Claro Brazil’s Econn platform, responsible over 50% of the company’s online sales revenue. Led the
development of a new streaming service sales flow, integrating a credit card payment feature with interactive components and data validation,
increasing conversion rates by 70%.
Expert in React.js, Next.js, TypeScript, and state management (Redux, Zustand), with a strong focus on performance optimization (lazy loading,
code-splitting, caching), scalable frontend and reusable Design System components. Experienced in automated testing (Cypress, Jest) and
collaborating cross-functionally with product, design and engineering teams.
Passionate about building high-performance, maintainable and user-friendly applications that drive business impact.More...
Bianca Mardones
Sênior UX Researcher and CX@Claro Brasil
Verified
UX Research and Customer Experience Specialist with solid experience in customer journey analysis, service design, and digital product optimization. I bridge qualitative research and strategic insights, identifying user needs, proposing innovative solutions, and measuring impact through KPIs. Skilled in user-centered design, collaborative workshops, and results-driven methodologies like OKRs.
I have led impactful projects in large companies like Claro S.A., improving self-service channels, journeys like eSIM and Prezão, and VIP support solutions like Claro Concierge. Certified in UX Research by Tera, digital metrics management, and OKRs, I am proficient in tools like Figma, Qualtrics, and Pipefy.
Fluent in Portuguese, English, and Spanish, I excel in communication and collaboration, with a passion for connecting teams and users to create meaningful experiences.More...
Fabiana Tacci
Analista de Dados e Especialista em IA/ML@Claro Brasil
Verified
Fabiana Tacci is a seasoned Data Analyst and AI/ML Specialist at Claro Brasil, one of the largest telecommunications companies in Brazil. With a strong background in data analysis and machine learning, she has been instrumental in driving data-driven decision making and implementing AI solutions within the company. Fabiana holds a degree in Computer Science and has built her expertise through years of experience in the tech industry. Her passion for technology and its potential to transform businesses is evident in her work. She is known for her ability to utilize complex data to create clear, actionable insights. Like other passions of animation and image creation in AI, Copywrihter, I have a YouTube channel of meditations (Deep Sleep). I love everything about Artificial Intelligence.More...
Karen Amarante
Senior Business Analyst@Claro Brasil
Verified
I am a Senior Business Analyst focused on data analysis and business intelligence. With over 5 years of experience in the e-commerce and marketing sectors, I have developed specialized skills in transforming raw data into strategic insights that drive informed, results-oriented decision-making.
My expertise includes:
• Analyzing complex data using tools such as Power BI and SQL, transforming metrics into actionable reports.
• Business Intelligence (BI) focused on process optimization and developing interactive dashboards for real-time tracking.
• Managing and monitoring performance KPIs on e-commerce digital platforms.
• Collaborating with multidisciplinary teams to identify and resolve technical and operational bottlenecks in the sales funnel.
• Creating customized views for performance analysis in e-commerce and B2B commerce.
• Applying statistics to recommend optimization actions that directly impact business growth.
I have advanced knowledge in the following tools and technologies:
• Microsoft SQL Server, Power BI, Python for large-scale data analysis
• NoSQL for managing and querying unstructured data
• Google Analytics for digital performance tracking
• Data visualization tools like Google Data Studio and Power BI for interactive and intuitive reportingMore...
Gustavo Bastos
Engagement Manager@Claro Brasil
Verified
Gustavo Bastos, as the Engagement Manager at Claro Brasil, is responsible for maintaining and improving customer relationships, ensuring customer satisfaction, and managing a team to achieve the company's goals. His role involves strategic planning, project management, and problem-solving. He plays a crucial role in the development and implementation of customer engagement strategies that drive customer loyalty and revenue growth. His expertise in telecommunications and strong leadership skills are instrumental in achieving the company's objectives.More...
Ingred Stevanato
Agile Coach/Scrum Master/IT Project Manager@Claro Brasil
Verified
Ingred Stevanato, a leader in Agile Coaching and Continuous Improvement with over 12 years of experience, specializes in driving digital transformations and implementing data security practices in leading companies such as IBM and CLARO S.A. My expertise in agile methodologies not only optimizes processes but also fosters innovative and responsive environments.
During my tenure at IBM, I not only mentored teams across Latin America but also implemented practices that significantly reduced operational costs and improved service quality, earning multiple innovation awards. At CLARO S.A, I developed and implemented the Pioneers Program, a project that has become a benchmark in promoting a sustainable agile culture and developing critical skills within the organization.
I am seeking connections on Intch who share a zeal for technological excellence and innovation. My mission is to collaborate with other leaders and professionals to explore new ideas, tackle complex tech challenges, and lead the next wave of digital transformations. Let's advance the frontier of technology and agile management together.
Focus on Collaboration
I invite professionals interested in digital transformation, agile practices, and innovative leadership to connect with me for knowledge exchange and to drive changes that reflect both professional and organizational growth. I am particularly interested in discussions on how emerging technologies can be integrated into business strategies to create sustainable and distinctive value.More...
Erick Leite
Project Manager@Claro Brasil
Verified
At Claro Brasil, my focus is on real estate business management, where my leadership in signal eradication equipment projects demonstrates my ability to manage complex information systems and standardize reporting processes. My role is crucial in optimizing financial projections and process improvements, which are essential for our team's success and the company's strategic goals.
Previously, as a Lead Data Analyst at Preâmbulo Tech, I honed my skills in data migration, ETL processes, and data quality analysis. This experience, combined with my proficiency in databases and hardware, enables me to empower my team at Claro Brasil, ensuring we deliver operational excellence and insightful management reports that drive decision-making.More...
Ana Paula Montenegro, as the Product Owner at Claro Brasil, you play a critical role in driving the strategic direction of our product development. Your expertise in managing product backlogs and coordinating with the development team has been instrumental in delivering high-quality products that meet our customer's needs. In the past quarter, the team successfully launched two new products, contributing to a 15% increase in our market share. Moving forward, we aim to focus more on digital transformation initiatives, enhancing the user experience, and exploring opportunities for product diversification. We appreciate your leadership and commitment to driving our product success.More...
Thiago Freitas
Senior Digital Channels Analyst@Claro Brasil
Verified
Fernanda Izawa
Analista de Sistemas@Claro Brasil
Verified
Roberto Valdo
Manager@Claro Brasil
Verified
CAROLINE BORSOI
Entrepeneur@Own company
Verified
I’m an entrepeneur on the food/restaurant sector and also in the digital market. Graduated as a Food engineer with especialization in food quality and safety, I’m able to stand with high quality works done.More...
Vânder Ribeiro
Product Designer Specialist
Verified
Vânder Ribeiro is a visionary Product Designer Specialist with over a decade of experience in crafting innovative digital solutions. At the forefront of user-centric design, he has led cross-functional teams to develop award-winning applications that have enhanced customer engagement for Fortune 500 companies. Vânder's expertise in blending aesthetic design with cutting-edge technology has consistently driven product success and market differentiation. Passionate about sustainable design, he actively mentors emerging designers, fostering a new generation of creative problem solvers.More...
Fabio Garcia
Business Management Consultant
Verified
An experienced executive with 20 years in customer management and relationship building. Proficient in team and project management with extensive knowledge in managing KPIs and implementing methods and processes. Skills complemented by leadership and negotiation.More...
Vivian Drudi
Fundadora e CEO@GAIA CONSULTORIA
Verified
Psicóloga e Mentora. Tenho Pós graduação em Neurociências, Psicologia comportamental e Mindfulness e também em Gestão de pessoas e Liderança.
Atualmente sou proprietária e CEO na GAIA Consultoria- empresa especializada em recrutamento, seleção treinamento e desenvolvimento de Líderes e profissionais.
Tenho mais de 20 anos de experiência em Recursos Humanos e mais de 10 anos em cargos de liderança em empresas de grande porte. Atualmente sou consultora de RH com foco em DHO e T&D, e ministro palestras para clientes de diversos segmentos
Fui sócia e CEO da Docbiz, onde criei o programa de formação de lideres e empreendedores em Gestão de Negócios realizado em diversos estados do pais.
Criei a mentoria Gestão & Produtividade, com o método MCC, que já ajudou mais de 100 pessoas a conquistarem altos níveis de produtividade gastando menos tempo, e a inserir em suas rotinas hábitos saudáveis, o que resultou em uma maior qualidade de vida.More...
Paulo Boesso
Revenue Director@V4 Company
Verified
15 years of experience in the service market focusing on B2C, directly involved in base management and strategy, product development, strategic planning, innovation, CRM, and Growth.
Expertise in base and portfolio management, public diagnosis and segmentation, channel management, budget control, sales funnel, customer journey, and offer development with a focus on acquisition, loyalty, and profitability through NBO and CLTV methodologies.
I actively participated in the companies I worked for in projects that involved revenue growth, customer acquisition, LTV increase, customer loyalty, churn reduction, improvement of customer experience (CX), development of customer journey success (CS), Growth, and satisfaction increase (NPS).More...
Kelly Lima Dias
Psicologa | Designer Instrucional
Verified
Sou psicóloga, e meu trabalho é muito mais do que apenas sessões de terapia. Eu te convido a embarcar em uma jornada de descoberta e transformação, onde juntos exploraremos o sentido da sua existência.
Minha abordagem fenomenológico-existencial me permite mergulhar no seu mundo, compreendendo a sua experiência única e singular. Acredito que cada pessoa é um universo de possibilidades, e meu papel é te guiar nessa busca por autenticidade e significado.
Com experiência em psicologia clínica e palestras sobre saúde mental, integro diferentes saberes para te oferecer um acompanhamento completo e personalizado. Em minhas sessões, você encontrará um espaço seguro e acolhedor, onde poderá se expressar livremente, sem julgamentos.
Acredito no seu potencial de transformação e te convido a construir uma história mais autêntica e significativa. Vamos juntos?More...
Alessandro Nirino
Business Development@Ideatv Serviços
Verified
As Alessandro Nirino, you have successfully driven business growth at Ideatv Serviços through strategic planning and implementation. You have established strong partnerships and relationships, leading to significant increases in revenue. Your excellent communication and negotiation skills have enabled you to close major deals, contributing to the company's expansion. You have also demonstrated strong leadership in managing and motivating your team, fostering a productive and positive work environment.
Worked on several projects managing integrations, translations and managing software development.More...
Thompson Lied
Electrical Engineer
Verified
As an Electrical Engineer, I have a large experience in Telecom solutions like FTTH planning, fiber projects, mobile networks, DWDM transmission systems, fotovoltaic projects, eletrical circuits for buildings and IoT residencial automation.
Also have experience with Excel Macros, scripting and SQL.More...
Júlio Ughetto
Customer Service Specialist
Verified
Experienced customer service professional with a strong background in telecommunications. Skilled in problem resolution both in-person and online, ensuring efficient solutions and customer satisfaction. Adept at handling complex inquiries, troubleshooting technical issues, and maintaining a positive customer experience. Proven ability to adapt to various customer needs and provide timely support.More...
Alex Hübner
Cloud Architect
Verified
Cloud Specialist with extensive experience, both as a consultant, as well as an employee at AWS and Google Cloud. My background spans a wide range of other cloud platforms, including Azure, IBM/Kyndryl, Huawei and others. OpenStack, Kubernetes and VMware, both cloud and telco NFVI. Over my 20+ year career, I’ve worked on numerous real-world projects, delivering value through short-to-long term engagements with customers, partners, and employers.
Having a strong foundation in Cloud Economics, I’ve led teams to success in strategic and challenging initiatives. For those in Brazil’s Public Sector, I bring a wealth of experience in securing, implementing, and managing cloud computing bids in this fast-growing vertical.
Fluent in English and ready for new and exciting opportunities. Let’s connect to discuss potential collaborations!More...
Enok Antônio de Jesus is a seasoned Senior Software Engineer and Technical Lead at Avenue Code. He has a proven track record of developing and implementing complex software solutions, managing technical teams, and leading projects to successful completion. With a strong background in various programming languages and software development methodologies, Enok is committed to delivering high-quality software products and services. His leadership and technical skills have been instrumental in driving the company's technological advancements and overall success.More...
Marcelo Migliorança
Verified
Marcelo Migliorança is a highly skilled and experienced professional with a strong background in the IT industry. He has a proven track record of managing complex projects, improving operational efficiency, and driving business growth. Marcelo excels in strategic planning, team leadership, and problem-solving. His extensive knowledge in IT systems and software, combined with his leadership skills, makes him an invaluable asset to any team.More...
Henrique Melo
Latam Sales Head@VideoEngager
Verified
With over 20 years of experience in the customer service solutions market, I am an account and solutions manager for large corporations, focusing on excellence, quality, and results. Currently, I work as an Enterprise Sales Manager at cVortex, a leading company in Cloud solutions for the customer service market, where I present the company's portfolio and oversee the entire sales process, from defining the approach strategy to closing deals.
I am an expert in innovation and digital transformation for contact centers, with expertise in planning and implementing solutions based on the industry's latest technologies, such as Chatbots, humanization of service processes, and the application of Artificial Intelligence. I have a successful track record in forming partnerships with national and international clients and suppliers, establishing product representation contracts, creating business models, and defining highly competitive strategies. My mission is to promote service innovation, develop alternatives for digital service channels, and apply artificial intelligence concepts to enhance service indicators.More...
Marcelo Carreira
Sales and Marketing Director Latam@Access Corp
Verified
Experienced and enthusiastic Vice-President of Sales and Marketing Latam with a proven track record in developing, engaging, and leading successful sales and marketing teams. With over two decades of experience in the Services, Telecom, and Internet industries, I have consistently delivered outstanding results.
As the driving force behind the go-to-market strategy in Latin America, I have achieved remarkable growth rates above double digits throughout my tenure. Leading sales, marketing, and customer service teams across Brazil, Chile, Costa Rica, Panama, and Trinidad and Tobago, I have successfully implemented strategies that drive revenue, expand market share, and enhance customer satisfaction.
I hold a degree in advertising from the esteemed Pontifícia Universidade Católica de Campinas (PUC Campinas) and have furthered my expertise through a postgraduate program in Marketing at Escola Superior de Propaganda e Marketing (ESPM).
Passionate about my work, I am constantly seeking opportunities to contribute to the growth and development of market strategies and cultures that solve problems and add value to both customers and organizations. I thrive on challenges and firmily believe in fostering collaborative environments that inspire high-performing teamsMore...
Guilherme Damasceno
Performance & Strategic Projects Manager@TIM Brasil
Verified
Project and Strategy Manager with extensive experience in optimizing operations and business expansion. With a solid background in Engineering and Management, I lead cross-functional teams and develop innovative solutions for renowned companies such as TIM, Claro and Vivo.More...
Maicon Oliveira
Head of IT@Universal Automotive
Verified
Dynamic IT executive with over 17 years of extensive experience in technical strategy and IT management. Certified Scrum Master and accomplished international conference speaker with deep expertise in IoT, IIoT, MES, and IT operations. Proven track record of leading and mentoring teams of over 30 professionals and successfully managing more than 30 global projects across the Americas, Europe, and Asia. Known for driving digital transformation initiatives, enhancing operational efficiency, and implementing innovative solutions that align with business objectives. Adept at managing complex projects, optimizing IT operations, and fostering collaboration across departments to deliver exceptional results.More...
Angélica Lira
Product Manager | Product Owner@Gedan
Verified
Gedan Company has made significant strides in product development under your leadership, Angélica Lira. The team has successfully launched new products that have been well-received in the market, contributing to a notable increase in sales. Your focus on customer feedback and data-driven decision making has led to the creation of products that meet customer needs and preferences. However, there are still opportunities for improvement, particularly in the areas of product lifecycle management and innovation. Moving forward, the team should focus on exploring new technologies and market trends to stay competitive. Additionally, enhancing collaboration between different departments can lead to more integrated and effective product strategies.More...
Lucca Schmitz
Software Engineer@HuntLab
Verified
As Lucca Schmitz, you have made significant contributions as a Software Engineer at HuntLab. You have successfully developed and implemented numerous software applications, improving the company's overall operation and productivity. Your expertise in various programming languages and problem-solving skills has led to the successful completion of complex projects. You have also demonstrated leadership skills, leading a team of software developers on several occasions. Furthermore, you've shown a great ability to work under pressure and meet tight deadlines, which has earned you recognition within the company.More...
Wagner Paiva Pinto
Product Director
Verified
Wagner has over 10 years of experience in product management, product development, and project management. He has a proven track record of successful product launches and has a deep understanding of the product development process.
Wagner is a strategic thinker and has a keen ability to see the big picture and develop long-term plans. He is a strong leader and motivator, and is able to build and lead high-performance teamsMore...
Tadeu Camargo
Sr. Java Developer@Alianza
Verified
Tadeu Camargo, as a Senior Java Developer at Alianza, is primarily responsible for the design, development, and management of Java based APIs. He maintain lots of services, creates new ones from scratch configuring ci/cd and infrastructure from ground zero using Cloud Formation. Deals with lots of cool techs using AWS cloud and loves to learn new stacks!More...
Michael Van De Pas
Cloud Solutions Architect@GFT Technologies
Verified
Michael Van De Pas is a proficient DevOps Engineer at GFT Technologies. He is responsible for system troubleshooting, configuration management, and continuous integration and deployment. He plays a key role in bridging the gap between the development and operations team, ensuring efficient delivery of applications and services. His skills include problem-solving, automation, and scripting, which contribute to his role in streamlining operations and improving productivity. Mr. Van De Pas is consistently working on optimizing the company's computing architecture.More...
Alexandre Portugal
Territory Manager@Insys Video Technologies
Verified
Insys Video Technologies has continued to make strides in providing top-tier over-the-top (OTT) video solutions. As Territory Manager, Alexandre Portugal has played a significant role in expanding our market reach. Despite the challenging market conditions, we have seen growth in our customer base and an increase in revenue. New partnerships have been forged, and our product offerings have been improved and diversified. Our focus on innovation and customer satisfaction remains unwavering, and we look forward to further growth under Mr. Portugal's leadership.More...
Fernanda Bela Cruz
IT Senior Project Manager@BNP Paribas Bank
Verified
Hello! I’m Fernanda and I have an extensive experience in the tech industry, specialising in project management, IT strategy and Agile methodologies and tools.
I’ve been responsible for leading complex IT projects, managing teams, and driving strategic initiatives. I held various positions within the technology sector where I honed my skills in IT project management, team leadership, and strategic planning. I possess a strong technical background, complemented by my keen business acumen and exceptional communication skills. My ability to bridge the gap between technical requirements and business needs is a testament to my success in the field. Apart from my professional pursuits, I’m passionate about continuous learning to stay up-to-date with the latest industry trends and practices.
I’m resilient, hardworking, smart, organized and focused on delivering value.More...