I am a multilingual fraud prevention specialist fluent in English, French and Spanish with two degrees in Modern Languages from the University of Oxford, and have recently completed studies to obtain a French teaching certificate.
My work experience includes translation, teaching, customer service, market research and fraud prevention. I have been working at TripAdvisor for 7 years, the first 2 years as a customer service advisor, where I helped customers in French, Spanish and English, and thereafter have been working in fraud prevention, using my multilingual skills to complete investigations on the phone, as well as my analytical skills and attention to detail to verify data, detect trends and complete KYC and DSA verifications.
My communication skills have enabled me to deal with customers and partners facing difficult situations such as account hacks and other serious security issues.
I am a hardworking individual with great organisational skills that have enabled me to work on side projects while having a full time job. While working full time at TripAdvisor, I also did freelance translation, worked as a freelance market researcher for RBR Datos Insights, and completed a one year course to obtain a French teaching certificate. Other side projects include drama, with an upcoming performance at the Oxford Playhouse in July 2025.More...
Carlota Montserrat
Customer success manager@Tripadvisor
Verified
Executive Summary:
As the Customer Success Manager at Tripadvisor, Carlota Montserrat is responsible for ensuring customer satisfaction and loyalty by providing exceptional support and solutions. She oversees the customer success team, manages customer relationships, and strategizes on customer retention and growth initiatives. Her role also includes gathering customer feedback to provide to the product development team and improve the overall customer experience. Carlota's expertise in customer service and her understanding of the travel industry significantly contribute to Tripadvisor's reputation as a reliable and user-friendly platform for travel-related services. She plays a crucial role in driving customer engagement and maintaining the company's competitive edge in the market.More...
Seeking Remote Account Management or Digital Marketing jobs. I'm an ex-Amazon and ex-TripAdvisor; i'm a pioneer on advertising auctions and a great performance marketing optimizer.More...
Danilo Oliveira
Software Engineer@TripAdvisor
Verified
Experienced Software Engineer with over 15 years in developing high-performance, highly available distributed systems. Skilled in building and leading software engineering teams.
Co-founder of Enjoy.it, an IoT FoodTech Startup revolutionizing the beverage industry. Proudly supported by prominent investors like Domo Invest and Rhombuz VC. Recognized as a Top 10 Brazilian FoodTech in 2021, 2022, 2024 by 100 Open Startups.
I have experience working remotely with global teams across different time zones, employing agile methodologies and best practices in communication.More...
Michelle Neo
Copywriter@TripAdvisor
Verified
Femi Ash
Commercial Lead, Strategic Mind, Business Growth Specialist@nCino, Inc.
Verified
Director of Partnerships (
I am a specialist in everything to do with growing a business, whether by launching a new products expansion by in existing markets or entering ones.More...
Sean Russell
Managing Director@Time Out
Verified
Sean Russell is the dynamic Managing Director at Time Out, where he spearheads innovative strategies to enhance the global brand's digital footprint. With over 15 years of experience in media and entertainment, Sean has a proven track record of driving growth and fostering creative collaborations. Under his leadership, Time Out has seen a 30% increase in online engagement and expanded its presence to five new international markets. Sean is passionate about leveraging technology to connect people with the best experiences in their cities, making him a pivotal force in the company's continued success.More...
Marlène Morvan
Translator/Voice-Over/Assistant
Verified
Marlène is a skilled Translator, Voice-Over Artist, and Assistant based in London and Amsterdam. With a passion for languages and communication, she brings stories to life through her captivating voice and precise translations. Marlène has contributed to the growth of international companies in the corporate world (TripAdvisor, Matterport, IMG) and is eager to collaborate with international clients across media, corporate, and entertainment sectors. In her spare time, she enjoys acting, exploring new places, music and yoga.More...
Aleksandra Lapinski
Product designer
Verified
Laura Flannery Shannon
Chief Communications Officer@Digital Medicine Society (DiMe)
Verified
Laura Flannery Shannon is the Chief Communications Officer at the Digital Medicine Society (DiMe), where she spearheads strategic initiatives to amplify the organization's mission of advancing digital health innovation. With over 20 years of experience in communications and a background in technology, healthcare, and nonprofit, Laura blends technical expertise with creative storytelling to engage diverse stakeholders. Her leadership has been pivotal in launching global campaigns that have increased DiMe's visibility and influence in the digital health sector. Passionate about bridging the gap between technology and healthcare, Laura continues to drive impactful narratives that inspire change and foster collaboration across the industry.More...
Max Gallo
Business Developer / Partnerships Manager / Sales Digital Marketing Expert
Verified
Max Gallo is a highly experienced business developer, partnerships manager, and digital marketing expert in sales. He has a proven track record of creating and implementing effective strategies to drive business growth, build strategic partnerships, and enhance digital marketing efforts. Max's expertise lies in identifying potential business opportunities, negotiating and closing deals, and leveraging digital marketing tools to increase sales. His strong leadership skills, combined with his ability to deliver results, make him a valuable asset to any organization looking to boost their business performance.More...
Megan Tincher
Travel Advisor@Fora Travel
Verified
With a Master’s in Hospitality Management, I’ve built a diverse career across several sectors. I’ve worked as a Personal and Legal Assistant for major public companies, gained startup experience, and contributed to operations in the short-term apartment rental industry. With 2 years of experience in guest relations and operations at expanding startups, I’ve developed strong organizational, problem-solving, and customer service skills, driving both growth and operational efficiency in dynamic environments.More...
Jon Lara
HR Leader@For People People
Verified
I leverage my 10+ years of HR experience and my passion for improving business outcomes to support people and organizational culture.More...
Ayoub Akil
Business development consultant@Akil Consulting
Verified
As an expert and Business development consultant I help you hack your business growth. Achieve your goals today !More...