Years of experience: 14
MarketingEntertainmentFinance
Trust Score
Exceptionally trusted; proven professional excellence.
Carlota's Career Path
Oct. 2021 -Present
TripadvisorCustomer Success Executive - B2B - EMEA
Barcelona, Catalonia, Spain-Manage customer portfolios to build strong relationships and ensure satisfaction, enhancing engagement with the SaaaS company's products and services
-Develop and implement strategies for client onboarding, retention, and growth, focusing on cross-selling, upselling, and win-back opportunities
-Achieve KPIs including retention rates and new MRR through proactive account management
-Monitor a...
Oct. 2020 -Jan. 2022
Consulta MedicaBusiness Operations Manager
Barcelona, Catalonia, Spain- Manage daily operations of a multidisciplinary medical office
- Coordinate schedules and events for five doctors, optimizing time management and patient care
- Develop content for the website and social media platforms, enhancing engagement and visibility
- Establish and maintain relationships with providers and laboratories, negotiating contracts as required
- Ensure accurate accounting pr...
Mar. 2018 -Oct. 2020
World ExperienceTour Manager - Experience Provider
Barcelona Area, Spain-Conduct engaging guided tours across Barcelona, ensuring an informative experience
-Develop scripts and content that align with company standards
-Organize logistical aspects of tours, including transportation and scheduling
-Manage bookings and reservations in collaboration with the office
-Create tailored premium and private tours for clients