Years of experience: 6

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Marlène's Career Path
Customer Support EngineerNov. 2021 -
Oct. 2023
MatterportCustomer Support Engineer
London, England, United KingdomMatterport is the leading spatial data company focused on digitizing and indexing the built world. The 3D data platform enables anyone to turn a space into an immersive digital twin which can be used to design, build, operate, promote, and understand any space.
Customer Service Specialist for Tripadvisor Rentals Apr. 2021 -
Dec. 2021
TripadvisorCustomer Service Specialist for Tripadvisor Rentals
Oxford, Angleterre, Royaume-Uni• Mediate between house owners and holiday makers to ensure best experience to both parties, and maintain a professional and empathetic approach, while preserving the brand's integrity and reputation. • Resolve customer's requests, handle complaints, deliver knowledge support to owners, and take reservations calls through various brands (Holiday Lettings, House Trip, Flipkey, Niumba). • Handl...
Customer Support for Bokun B2B softwareApr. 2020 -
Mar. 2021
TripadvisorCustomer Support for Bokun B2B software
Oxford, Angleterre, Royaume-UniBokun is a business management software which allows suppliers to manage products and connect through an online marketplace. • Assist suppliers of experiences to set up products and manage tours on B2B SaaS software. • Resolve inquiries through live chat/calls : account, products, price catalog, calendar, rates, sales feed, contracts, website builder, widgets, troubleshooting. Using Bokun tec...

Marlène's Posts

  • How I can help you

    I ensure your message resonates globally, transcending language barriers. With fluency in four languages, cultural awareness, and a background in communication, I bring a rich understanding and emotional intelligence to every project.

  • People I am looking for

    Ideal Clients: - Service providers - Travel companies - Entertainment sectors - Ethical brands - Craft businesses - Artists seeking global reach

  • Experience & Cases

    Achievements & Clients: - Negotiated cultural agreements - Resolved multilingual issues - Coordinated complex schedules - Worked with Tripadvisor, Matterport, NIKE

  • How to contact

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