Driven Service Manager | Multilingual Leader | From Tech Support to Team Leadership | Expertise in P2P & Global Operations
With a career rooted in both operational excellence and people leadership, I currently oversee day-to-day service operations for a team of 40 professionals. My journey began in 2018 as a Procurement Officer, evolving into roles such as Project Owner and Global Operations Specialist within the Procure-to-Pay (P2P) domain. Transitioning into technical support, I steadily grew into a leadership role by combining hands-on experience, a deep understanding of processes, and a people-first mindset.
Fluent in German, Romanian, and English, I thrive in multicultural environments and enjoy bridging gaps between teams, regions, and goals. Passionate about continuous improvement, cross-functional collaboration, and empowering teams to succeed.
Let’s connect if you’re into transforming services, scaling teams, or just want to exchange insights on operations and leadership!More...
Stephania Zamor
Project Manager & Change Manager@NTT DATA Services
Verified
NTT DATA Services is a recognized leader in IT services and consultancy. As a Project Manager and Change Manager, Stephania Zamor plays a crucial role in overseeing project execution and implementing change management strategies. Her responsibilities include planning, executing, and finalizing projects according to strict deadlines and within budget. She also manages the change process, ensuring smooth transitions and minimal disruption to operations. Her role is pivotal in driving the company towards its strategic goals while ensuring client satisfaction.More...
Fernando Carrillo
Technical Business Consultant@OP149
Verified
I provide proposal management, technical writing, content development, business process, copywriting, and documentation management.More...
Mohamad zeib Ahmad
Ticketing manager@Ntt data
Verified
Andi Bridgmon
Director of Unemployment Insurance@State of Nebraska
Verified
Spearhead innovative strategies to streamline benefits delivery and enhance claimant services. With over 15 years of experience, I have successfully led initiatives that reduced processing times by 50% and improved customer satisfaction ratings to an all-time high. My commitment to leveraging technology and data-driven insights has positioned Nebraska as a leader in efficient unemployment insurance management.More...
Norman Lee
CEO & Creative Director@Mind of Norman Lee
Verified
Norman Lee is a visionary media, entertainment, and technology executive with a dynamic career spanning broadcast, digital, and branded content. As CEO & Chief Creative Officer of Mind of Norman Lee, he leads a multidisciplinary studio known for bold storytelling, strategic innovation, and unforgettable campaigns.
An Emmy-nominated producer, Norman brings a rare blend of creative brilliance and operational rigor to everything he touches—from pitch development and voiceover to executive production and brand copywriting. Whether crafting compelling narratives for television or architecting scalable content strategies, he operates at the intersection of heart, hustle, and high-impact execution.
Let’s connect if you’re building something meaningful and want it to resonate across screens, industries, and audiences.More...
Darlene Madden
Talent Acquisition Partner
Verified
Darlene Madden is a dynamic Talent Acquisition Partner with over 12 years of experience in driving strategic recruitment initiatives for Fortune 500 companies. Known for her keen eye for talent and innovative sourcing techniques, she has successfully led global teams to enhance workforce diversity and agility. Darlene's expertise in building strong employer brands and fostering inclusive workplace cultures has consistently resulted in top-tier candidate engagement and retention. Passionate about mentorship, she actively contributes to industry panels and workshops, shaping the future of talent acquisition.More...
Marla Valdés
Technical Support Specialist@HCL Technologies
Verified
Marla Valdés is a highly skilled Technical Support Specialist at HCL Technologies, where she excels in providing innovative solutions to complex technical challenges. With over five years of experience in the IT industry, Marla has a proven track record of enhancing customer satisfaction through her exceptional problem-solving abilities and keen attention to detail. She is passionate about leveraging emerging technologies to optimize support processes and improve efficiency.More...
Lawrence Patterson
Network/Systems Engineer@GovCIO
Verified
Lawrence Patterson is a seasoned Network/Systems Engineer at GovCIO, where he leverages over a decade of experience in designing and optimizing secure, high-performance IT infrastructures for government clients. Renowned for his innovative approach to problem-solving, Lawrence has successfully led multiple projects that enhanced network efficiency and cybersecurity resilience. His cloud integration and system automation expertise has been pivotal in driving GovCIO's digital transformation initiatives. Outside of work, Lawrence is an avid tech enthusiast who enjoys mentoring aspiring engineers and contributing to open-source projects.More...
Roxana Calinescu
IT Service Desk Analyst@Wipro Technologies
Verified
Deedicated IT Service Desk Analyst at Wipro Technologies, where she leverages her technical expertise and exceptional problem-solving skills to enhance customer satisfaction and operational efficiency. With over five years of experience in IT support, Roxana has a proven track record of successfully managing complex technical issues and streamlining service desk operations.
At Wipro, Roxana is instrumental in implementing innovative solutions that reduce response times and improve first-contact resolution rates. Her commitment to continuous improvement and her proactive approach have led to a 20% increase in customer satisfaction scores over the past year. Roxana's ability to communicate effectively with both technical and non-technical stakeholders ensures seamless collaboration across departments.More...
Valentin Bordea
Quality Manager@Infosys BPM
Verified
With experience in customer support and IT troubleshooting, I worked as a Team Leader and later as a Quality Manager at Infosys BPM. In one case, I identified a recurring IT issue causing delays. By analyzing support ticket data, I created a standardized troubleshooting guide and provided training, reducing resolution time by 30% and improving customer satisfaction. This highlights my ability to use data-driven solutions to enhance efficiency.More...
Amanda Leandro Soares Do Carmo
DevOps Engineer II@Luizalabs
Verified
As a DevOps Engineer II at Luizalabs, Amanda Leandro Soares Do Carmo has significantly improved the company's software development processes. She has successfully implemented robust, scalable infrastructures and has streamlined deployment processes, resulting in increased efficiency and reduced downtime. Amanda has also played a key role in fostering a culture of collaboration between the development and operations teams, leading to more effective problem-solving and higher-quality product releases. Her expertise in various DevOps tools and methodologies has been instrumental in driving the company's technical growth.More...
Michelle Stroud
Project Coordinator
Verified
Experienced IT Professional with extensive experience in the real estate, medical, and financial industries. Specialize in Identity Access Management (IAM), account administration, security analysis, and project management/coordinator on a global scale. Holds Certified Scrum Master, Certified Six Sigma Green Belt, ITIL and CompTIA certifications and a BAAS in Business Administration and Management from Texas A&M University-Commerce. Proven ability to build cross-functional relationships and solve complex problems. Highly motivated, detail-oriented, and adept at prioritizing multiple initiatives.More...
Philip De Monte
SKILLS trainer@Service Club
Verified
Philip De Monte, as a SKILLS trainer at Service Club company, plays a crucial role in enhancing the competencies and capabilities of the workforce. He is responsible for developing and implementing training programs that align with the company's objectives, improving the productivity and efficiency of employees. His training methodologies not only focus on hard skills but also emphasize soft skills like communication, leadership, and teamwork. Through his innovative and engaging training sessions, Philip is instrumental in promoting a positive learning culture within the organization, thereby boosting employee morale and job satisfaction. His commitment to continuous learning and development contributes significantly to the overall success of Service Club company.More...
Dennis Terrazas
Quality Engineer
Verified
As a Quality Engineer, Dennis Terrazas is responsible for developing and implementing quality control systems. She collaborates with operations and product development teams to ensure quality standards are met throughout all stages of the product lifecycle. Dennis also manages corrective actions and continuous improvement initiatives, ensuring compliance with industry and company standards. Her expertise in statistical analysis and proficiency in quality management systems contribute to the overall efficiency and success of the company.More...
Robert Dicks II
Technology Consultant
Verified
Robert Dicks II is a highly skilled Technology Consultant with extensive experience in providing strategic technological solutions to businesses. His expertise ranges from system design and implementation, IT project management, to cybersecurity and data analysis. Robert has a proven track record of helping organizations optimize their technological infrastructure, improve efficiency, and mitigate risks. His ability to translate complex technical concepts into easily understandable terms allows him to effectively communicate with both technical and non-technical stakeholders. Robert's innovative approach to technology, coupled with his strong problem-solving skills, makes him a valuable asset to any team.More...
Andrei Balea
VP Global Operations@AllCloud
Verified
With 17 years of experience in enterprise service delivery, I specialize in driving business success through capability development, cost reduction, and quality improvement. I excel in leading global teams and coordinating cross-functional initiatives, consistently delivering results on time and within budget.
I am known for building strong customer relationships and engaging effectively with stakeholders at all levels. My presentations inspire action and foster collaboration. As a dedicated life coach, I empower individuals to unlock their potential and achieve transformative growth.More...
Chris Hyun
Support specialist@Hyuntec Industries
Verified
Chris Hyun is a distinguished Support Specialist at Hyuntec Industries, a role he has excelled in due to his technical expertise and exceptional problem-solving skills. With a strong background in IT, Chris has been instrumental in providing top-tier support for the company's relationships, technological systems, and software support. His responsibilities include troubleshooting technical issues, providing user support, and maintaining the company's IT infrastructure. Chris’ deep understanding of technology, combined with his excellent communication skills, make him highly effective at translating complex technical concepts into understandable terms for non-technical staff members. His dedication and commitment to exceptional service have made him a valuable asset to the Hyuntec Industries team.More...
George Sgubeanu
Transition Service Manager@Stefanini EMEA
Verified
I am an experienced Service Transition Manager with a proven track record of successfully managing IT service transitions, project delivery, and agile methodologies in dynamic environments. With over 10 years of experience in IT services, I specialize in coordinating cross-functional teams, ensuring seamless project execution, and delivering value-driven solutions to clients. My expertise spans ITIL practices, various Itsm systems, incident management, and pre-sales activities, making me a versatile professional capable of driving operational excellence.More...
Scott Kade Stringham
IT Operation Technical Lead@Trident Research LLC
Verified
Scott Kade Stringham is currently serving as the IT Operation Technical Lead at Trident Research LLC. He is responsible for managing and leading the IT operations within the company, ensuring the smooth and efficient running of all IT-related aspects. His role includes overseeing the implementation of technology solutions, troubleshooting technical issues, and maintaining the company's IT infrastructure. Scott's expertise lies in IT management, project management, and network administration. His strong leadership and technical skills contribute to the overall effectiveness and success of Trident Research's IT operations.More...
Gopi Bakhtiani
RPA and GenAI@Freelance, self-employed
Verified
Gopi Bakhtiani is a seasoned professional with expertise in Robotic Process Automation (RPA) and General Artificial Intelligence (GenAI). Currently, advising various clients on RPA and Generative AI. Freelance, self-employed company. Played all the role in RPA and GenAI focused on Pharma and Biotech industries - starting from strategies to enablement to Management. Excellent Client management skills along with driving business values using RPA and GenAIMore...
James Jones
Senior Product Support Manager@Home Depot
Verified
Executive Summary:
In the past month, Home Depot has seen a significant increase in customer inquiries and product support needs. This rise correlates with the recent launch of our new line of smart home products. While our support team has been able to manage this increased demand, there is a need for additional training and resources to maintain customer satisfaction levels.
Product returns have also increased by 7%, primarily due to customers' difficulties with product setup and usage. It is suggested that we create more user-friendly installation guides and tutorial videos.
Additionally, our recent customer satisfaction survey shows a drop of 8% in the product support category, indicating a need for improvement in our current approach.
In conclusion, to improve our product support efficiency and customer satisfaction, we must invest in further team training, enhance our support resources, and simplify our product usage guidelines.More...