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Years of experience: 33
Customer ServiceCustomer Success ManagerEducationClient Relations SpecialistCustomer Care SpecialistCustomer Retention Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Philip's Career Path
Nov. 2024 -Present
Service ClubSkills Trainer
Berkshire, England• Trained multi drop drivers in proper processes, tools, and health & safety to ensure safe operations.
• Managed attendance and training documentation to ensure compliance with regulations.
• Utilized IT and AV equipment to deliver effective training sessions.
Nov. 2023 -Aug. 2024
Specialist Computer CentresField Delivery Manager
Key purpose of the role is to lead a field engineering team responsible for the build, maintenance & repair, and project work for SCC clients.
I received excellent feedback from those who I led in the colleague survey, while reducing SLA misses, thus increasing the team's performance.
Feb. 2022 -Feb. 2023
Navtech RadarService Delivery Manager
Ardington, England, United KingdomProvides problem/escalation management, reporting, training, and change management support to Highways England staff and leadership in relations to Navtech Radar hardware and software utilized in the Stopped Vehicle Detection program.