Years of experience: 32
Soft Skills TrainerInsuranceGovernment & Public Services🧮 EducationTechnology🔥 Startup Founder
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James's Career Path
Mar. 2021 -Present
The Home DepotSenior Manager Software Engineering
United StatesResponsible for managing application operations and problem management for Supply Chain, POS, Store Applications, Inventory and Replenishment, Payment Processing, and Backend Financial Reporting Supporting over 2500+ locations and 500K employees across North America and Southeast Asia. Directly responsible for managing application operations support and problem management for Supply Chain, PO...
Jan. 2019 -Mar. 2021
The Home DepotProduct Support Manager - Network Operations and Problem Mgmt
Austin, Texas AreaResponsible for resolving the most advanced technical and executive level issues, engaging as a Subject Matter Expert (SME) for various aspects of the Support Desk business, and overseeing and aligning many projects across the IT Support Team to help achieve enterprise objectives. This role also drives engagement and operational excellence, sets standards within the Product Support Team, and ...
Apr. 2018 -Jan. 2019
NTT DATA ServicesService Delivery Executive
Austin, Texas AreaStrategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution. • Improved relationship with customer to extend contract for another year with annual revenue increase by 10% to include increased support from level 3 technical team and SLA alignment with their custom...