Years of experience: 15
RomaniaTyping SpecialistData EntryPersonal AssistantAssistantCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Roxana's Career Path
Jun. 2022 -Present
WiproSenior Service Desk Analyst
Bucharest, Romania- Provide IT support for the Novartis project, managing ServiceNow tickets, Teams chats/meetings, emails, and outbound calls using tools like BMC Remedy and SCCM (System Center Configuration Manager) for efficient workflow management.
- Troubleshoot and resolve issues related to:
- Microsoft Office & Microsoft 365
- Citrix (Cloud PC, On-Premises, NextGen machines)
- SCCM (System Center Config...
Aug. 2021 -Jun. 2022
NTTDATA SERVICESQuarterly Newsletter Journalist (Engagement Newsletter)
Bucharest, Romania• Covering the Budget column and Healthy column • Creating, editing and publish
• Covering other columns when needed
May. 2019 -Jun. 2022
NTT DATA ServicesHelpdesk Senior Associate
Bucharest, Romania- Provided IT support for TUI Travel, XPO Logistics, and NYC DOE.
- Specialized in Microsoft Azure, O365, Citrix, SCCM (System Center Configuration Manager), and Active Directory.
- Handled MIM (Major Incident Management), inbound/outbound calls, and ITSM (IT Service Management) ticketing.
- Assisted users with VPN, remote desktop support, application troubleshooting, and system administratio...