Years of experience: 14

Call CenterC-level ExecutiveSales & BizDevCall Center SupervisorCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Andi's Career Path
Director of Unemployment InsuranceJul. 2020 -
Present
State of NebraskaDirector of Unemployment Insurance
Lincoln, Nebraska, United StatesLed statewide modernization and transformation of Nebraska’s Unemployment Insurance (UI) program, enhancing fraud prevention, service delivery, and operational performance during an unprecedented period of demand. • Spearheaded a front-end identity verification overhaul, drastically reducing fraudulent claims during a national surge in benefits fraud. • Directed a multi-disciplinary investiga...
Special Assistant to the Commissioner, Service DeliveryMar. 2020 -
Jul. 2020
State of NebraskaSpecial Assistant to the Commissioner, Service Delivery
Lincoln, Nebraska, United StatesAppointed by the Commissioner to spearhead enterprise-wide service delivery improvements at the onset of the COVID-19 crisis. • Conducted rapid assessments and developed scalable solutions to streamline program operations and improve timeliness across benefits administration. • Served as the Commissioner’s operational advisor on modernization strategy, internal alignment, and cross program de...
Interim Director of Risk ManagementMar. 2019 -
Mar. 2019
State of NebraskaInterim Director of Risk Management
Lincoln, Nebraska