A project developer and solution builder behind some of the most high-impact marketing and operational transformations. I specialize in building from zero, creating structure out of chaos, and turning underdeveloped initiatives into scaled success stories with measurable results.More...
Amanda Wasylak
Senior Manager@Genpact
Verified
Amanda Wasylak is a dynamic Senior Manager at Genpact, where she spearheads transformative digital strategies to enhance operational efficiency and drive sustainable growth. With over a decade of experience in business process management, Amanda has a proven track record of leading cross-functional teams to deliver innovative solutions for Fortune 500 clients. Her expertise in data analytics and process optimization has been instrumental in achieving significant cost savings and improving customer satisfaction. A passionate advocate for continuous learning, Amanda frequently mentors emerging leaders and actively contributes to industry forums.More...
Iris Hoogendam
Customer Service and order management in lifesciences@GENPACT
Verified
Born and raised in the Netherlands, where I studied tourism and hospitality.
This led me to a life of adventures, working in different countries, expending my world significantly.
Currently settled in Wrocław with my boyfriend and newly bought apartment, ready to see and do more.More...
Eric Almendral
Software Engineer@Genpact
Verified
Hello I'm a software developer, you can check more about me on my website portfolio.
https://eral.meMore...
Cristian Petre
Project Manager
Verified
Problem solver, communication expert, curious and open to new skills. Always coming with an optimistic approach, professionalism and a variously developed skill set, in multiple industries.
P.S. huge art and antiques passionateMore...
Corina Crișan Vasilescu
Team leader operations@Genpact
Verified
Corina Crișan Vasilescu, as Team Leader Operations at Genpact, is responsible for overseeing the day-to-day operations of her team, ensuring all tasks are completed efficiently and to the highest standard. She manages team performance, identifies areas for improvement, and implements strategic plans to increase productivity and overall operational efficiency. Corina's leadership skills, combined with her deep understanding of business processes and operational management, make her an invaluable asset to the Genpact organization.More...
Annabeth Loyola
Senior Workforce Manager@Genpact
Verified
Managed multiple lines of businesses (Inbound, Chat, Email, and Social Media). Experienced using IEX for forecasting and scheduling. We have analyzed clients forecasting accuracy which have led us to better plan our capacity and provide better scheduling recommendations to improve our agent utilization. 5 years ago, I was able to add sizing as a skill and was able to apply my end-to-end WFM experience in creating sizing plans for RFP requests. Although I would say I am also proud of a couple more things, one, always being able to have and complete a succession plan and two, being able to get our WFM team, Operations and Clients buy in. I have been to multiple sites, teams and companies but still managed to work myself up until I do not have to introduce myself and help people realize and reach their maximum potential.
Skills
Data Analysis
NICE IEX Forecasting and Scheduling System
Knowledge in CMS Avaya and Genesys Cloud
Capacity Planning
Forecasting
Scheduling
Sizing
Microsoft ApplicationsMore...
Raj Sundaram
Solution Architect@genpact
Verified
I am a solution architect here designing solutions and executing a lot of projects and also running operationsMore...
Vladimir Greavu
Founder at Tweak.ist@Tweak.ist
Verified
Vladimir Greavu is an accomplished customer service professional currently serving as the Head of Customer Service at Berlin Brands Group. He brings to this role a wealth of experience, having worked in customer service for several years across different industries. Vladimir is recognized for his exceptional leadership skills and his commitment to delivering high-quality customer experiences. His expertise includes customer relationship management, team leadership, and process improvement. Vladimir's strategic approach to customer service has been instrumental in driving customer satisfaction and loyalty at Berlin Brands Group.More...
Uday Bhaarat
DevOps Engineer@Infologitech PVT Ltd
Verified
DevOps & Application Systems Engineer with expertise in infrastructure and
system engineering, build and release management, and CI/CD automation.
Skilled in Linux environments (on-premises and AWS) with strong knowledge
in setting up and troubleshooting Tomcat, Apache, JBoss, and WebLogic.
Experienced in Agile and Scrum methodologies, and recognized for excellent
communication, problem-solving, and organizational skills. Proven track
record in streamlining workflows and ensuring seamless integration between
development and operations teams.More...
Sayantan Datta
Senior Vice President@DIAGEO
Verified
Sayantan has extensive experience in grounds-up design, development and execution of Domain, Digital and Solution Capability groups. He, in his current role, Sayantan leads the Global Process Governance, Global Subject Matter Expert pool, and leads the design-to-deployment of Diageo's strategic Order-to-Cash Transformation programs.
Prior to joining Diageo, he had (i) set up and led the Order-to-Cash Practice, Solution and Transformation group at Accenture Operations, and (ii) led an end-to-end design-to-implementation of Digital Innovation & Transformation program as a key element of Genpact's Lean Digital strategy. In these roles, he leads the concept-to-market lifecycle of solutions that integrate domain experience, digital technologies, and advanced analytics to enable re-imagination of BPM outcomes. In this role, he is spearheading the design & development of multiple concept solutions across Finance & Accounting (F&A).
He has experience leveraging a wide spectrum of methodologies including Lean, Six Sigma, etc., and digital technologies including Machine Learning, Blockchain, Robotic Automation, Natural Language Processing and Dynamic Workflow, among others, to architect transformational technology solutions for BPM operations.
Sayantan brings extensive knowledge and understanding of Business Process Management and Outsourcing with experience across Sales and Innovation lifecycle with exposure to Bid Management, Process Consulting, Technology Consulting, Solution Design & Architect and Business Process Transformation across functional horizontals.
He has 18+ years experience in envisioning, setting up and leading Domain, Digital and Solution teams across Industries and Domains.More...
Albert is a dedicated Six Sigma Consultant at Optum, where he specializes in streamlining processes to enhance operational efficiency. With over a decade of experience in process improvement and digital transformation, Albert has successfully led numerous projects that have significantly reduced costs and increased productivity. He is passionate about leveraging data-driven strategies to solve complex challenges.More...
Kaustav Das
Data Scientist
Verified
Kaustav Das is a seasoned analytics profession with over 15 years of experience in turning complex datasets into actionable insights. He has significant experience in reputed organizations such as Ernst & Young, Publicis and IPG and in sectors such eCommerce, Healthcare, CPG and Technology. He has recently completed a Data Science program from University of Texas, specializing in Artificial Intelligence and Machine Learning. His goal is to guide teams and organization on their data strategy for predictive and prescriptive analytics. In his free time, he enjoys exploring the latest advancements in AI technology and hiking in the great outdoors.More...
Gayathri Ganesan
Senior Engineer - IT@Infosys Compaz Pvt Ltd
Verified
Gayathri Ganesan is a highly skilled Senior Engineer in IT at Infosys Compaz Pvt Ltd, where she leverages over a decade of experience in Technical Support and systems optimization. She has spearheaded numerous high-impact projects, significantly enhancing operational efficiencies and driving technological innovation across the organization. Known for her strategic problem-solving abilities and leadership acumen, Gayathri consistently fosters collaborative environments that inspire her team to exceed performance benchmarks. She is passionate about integrating cutting-edge technologies to streamline processes and is committed to advancing Infosys Compaz’s mission of delivering exceptional IT solutions.More...
Tara Bolick
Billing Specialist
Verified
Tara Bolick is a dedicated Billing & AR Specialist with over six years of experience in managing and organizing complex data systems for companies. Known for her exceptional attention to detail and efficiency, Tara has successfully streamlined billing processes, resulting in a 30% increase in productivity for her current team. Passionate about continuous improvement, Tara is committed to leveraging her skills to support organizational growth and innovation.More...
Dev Mukherjee
Managing Partner@DM Solutions
Verified
Dev Mukherjee is the Managing Partner at DM Solutions, where he spearheads strategic initiatives and drives innovation in the tech consulting industry. With over 15 years of experience, Dev has a proven track record of transforming startups into market leaders through his visionary leadership and deep expertise in digital transformation. Under his guidance, DM Solutions has expanded its global footprint, delivering cutting-edge solutions to Fortune 500 companies. Dev is passionate about fostering a culture of collaboration and excellence, ensuring his team consistently exceeds client expectations.More...
Alisa Hordoan
Site Director@Conectys
Verified
Alisa Hordoan is the Site Director at Conectys, where she leads a dynamic team in delivering innovative customer experience solutions. With almost 2 decades of experience in operations management, Alisa has successfully driven strategic initiatives that enhanced service efficiency and client satisfaction. Her leadership style is characterized by a commitment to fostering a collaborative work environment and nurturing talent development. Alisa holds degrees in International Affairs and in Psychology from the Babes Bolyai University and is passionate about leveraging technology to transform the customer service landscape attested by 2 Green belt projects applied and 1 Black belt project.More...
Miruna Babanescu
Service Manager@NTT DATA Services
Verified
Driven Service Manager | Multilingual Leader | From Tech Support to Team Leadership | Expertise in P2P & Global Operations
With a career rooted in both operational excellence and people leadership, I currently oversee day-to-day service operations for a team of 40 professionals. My journey began in 2018 as a Procurement Officer, evolving into roles such as Project Owner and Global Operations Specialist within the Procure-to-Pay (P2P) domain. Transitioning into technical support, I steadily grew into a leadership role by combining hands-on experience, a deep understanding of processes, and a people-first mindset.
Fluent in German, Romanian, and English, I thrive in multicultural environments and enjoy bridging gaps between teams, regions, and goals. Passionate about continuous improvement, cross-functional collaboration, and empowering teams to succeed.
Let’s connect if you’re into transforming services, scaling teams, or just want to exchange insights on operations and leadership!More...
Bogdan Butca
Program Manager@Molson Coors GBS
Verified
Bogdan Butca is a dynamic Program Manager at Molson Coors GBS, where he leads strategic initiatives to drive operational efficiency and innovation. With over a decade of experience in project management, Bogdan specializes in cross-functional team leadership and process optimization. Outside of work, Bogdan is an avid traveler and enjoys exploring new cultures.More...
Dan Dumitrescu
Operations Manager@Fine Business Consulting
Verified
I’m the Operations Manager at Fine Business Consulting (consultancy company based in Romania). With a decade of experience in the consulting industry, i like to think of myself as the go-to person when referring to combining strategic insight with hands-on expertise to streamline processes, transform the business and incorporate sustainability in the business model.
At Fine Business Consulting, I leads a dynamic team focused on optimizing operational workflows and implementing innovative solutions that align with the company's vision for sustainable growth.
I have a Master’s degree in Business Administration from the Bucharest Academy of Economic Studies graduating in change management (bachelor) and strategic management (master).
My areas of expertise are:
1. Business Transformation (BTM2)
2. Sustainability & ESG (Reporting, Strategy definition, process governance, etc.)
3. Project Management (Agile & SCRUM)
4. BPM (process design, optimization, re-engineering, etc.)
5. Business Analysis
6. Corporate Governance (structure definition, strategic and normative framework definition - VMVs, Codes, Policies, Procedures, Work Instructions, etc.)
Outside of work, I am passionate about mentoring young professionals and I enjoy playing and watching football and handball. But most of all spending time with my two kids!More...
Dan Stilb
Director of Operations
Verified
Dan Stilb is an accomplished business professional serving as the Director of Operations. With over a decade of experience in the industry, Stilb has developed a robust understanding of strategic planning, business development, and team management. His exceptional leadership skills and deep understanding of operational processes have been instrumental in improving organizational performance and productivity. Stilb is known for his ability to streamline operations, reduce costs, and enhance business efficiency. His strong background in project management and process improvement made him a valuable asset in any organization he works with. He holds a degree in Business Administration and continuously seeks to stay updated with the latest industry trends. Throughout his career, Stilb has consistently demonstrated his strong commitment to driving business growth and operational excellence.More...
Jerilee DAULAT
Associate Director@Concentrix Corporation
Verified
With over 19 years of experience in the business process outsourcing (BPO) industry, I bring a comprehensive background in operations, client services, training, and quality management. My journey led me to CNX, where I currently serve as the Associate Director for Global Service Delivery.
In my role, I have the privilege of leading a dynamic operations team within a matrix environment, fostering collaboration across functional departments, and leveraging synergies with our Global Account and Site Delivery Leadership teams. My commitment to delivering excellence extends across borders, as I work closely with teams in both Manila and Dublin, aligning efforts to uphold CNX's cultural values.
Prior to joining CNX, I served as a vendor partner lead for a reputable fintech firm based in the United States. Here, I honed my expertise in managing vendor relationships across diverse geographies, ensuring seamless integration and alignment with organizational objectives.
Moreover, I have a proven track record of success in driving operational performance and financial sustainability. My experience includes overseeing operations for a financial services account, where I diligently worked towards achieving performance metrics and financial targets.
Notably, I am passionate about process improvement initiatives and have a keen eye for identifying areas of enhancement. My proficiency in implementing effective process improvements has consistently yielded tangible results, driving performance optimization across sites.
Furthermore, I am proud to hold certifications in Six Sigma Green Belt and Project Inclusion, tailored for the customer service environment, with a focus on enhancing customer satisfaction (CSAT) and first contact resolution (FCR) metrics.More...
Mariel Lagman
Associate Director@Cognizant
Verified
With almost 20 years of gainful experience leading multiple verticals - from Technology, Content Moderation, Banking and Finance, Healthcare, Insurance, Retail and Real Estate. With a strong background in Quality Assurance, Training, Due Diligence, Information Security, Customer Service, People Management, Quality Management and Improvement, Project Management, Process Improvement and Operations Management.More...
TANMAY SINGH RAJPUT
Founder@GradUp
Verified
Mr. Tanmay is the Founder & CEO of GradUp
which is the most affordable Skill-tech platform, which offers a cutting-edge, all-inclusive, and easily accessible educational experience.
Tanmay has been featured in Fox Story India TOP 100 Emerging Entrepreneurs under 30. Tanmay has been also featured in many newspapers and magazines like INC42 Media, KaroStartup, Hindustan Times, Outlook Media, Dainik Bhaskar, Dainik Jagran & many more…More...
Winnie Pamittan
Human Resources Director@TELUS Digital
Verified
Winnie Pamittan is a seasoned professional with a demonstrated history of success in the field of human resources. She currently holds the position of Human Resources Director at TELUS Digital, a leading telecommunications company. With a deep understanding of various HR functions such as talent management, organizational development, and employee relations, Winnie plays a pivotal role in shaping the company's HR strategy.
Prior to joining TELUS Digital, she has served in key HR roles in several multinational corporations, honing her skills and expertise. Winnie possesses a keen interest in fostering a positive and inclusive work culture. Her impressive leadership skills, coupled with her strategic approach towards HR policies, make her a valuable asset to the TELUS Digital team.
While Winnie holds a degree in Information Technology and has started her journey in the IT-BPO industry that has span for more than 2 decades, this laid the foundation for her successful career. Her ability to bridge gaps and foster healthy employee relationships sets her apart in the industry. Winnie Pamittan's passion for people and her commitment to advancing HR practices continue to drive a workplace culture that makes every organization thrive.More...
Lenny Valdez
Medical Biller
Verified
Hi, I am Lenny Valdez, expressing my interest in the customer service position in your healthcare insurance team. With several years of experience in this field, I have developed a strong understanding of customer needs and the importance of clear communication.
I am HIPAA Certified, which ensures that I handle sensitive information properly. Recently, I completed training for medical billing, which has given me additional skills relevant to this role.
I am friendly and conscientious, always aiming to provide the best support to customers. I believe my background and dedication would make me a valuable addition to your team.More...
Larisa Boicu
Internal Audit Manager@FMCG
Verified
I am a seasoned professional with 10+ years of internal audit management and regulatory compliance experience in diverse sectors. Recognized for demonstrating a natural aptitude for risk management, as well as for finance and accounting operations, I have a verifiable history of contributing directly to company success throughout my career. As such, I have consistently exceeded performance goals, and I am adept at achieving maximum operational impacts with minimal resource expenditure. Professional focal points include audit results reporting, continuous improvement, cash flow forecasting, record to report, SOX testing, Lean/Six Sigma methodology, and project management.More...
Micah Hernandez
Instructional Designer & Elearning Developer
Verified
As an ID and ED, I have successfully designed and developed numerous synchronous and asynchronous training courses.
I provide value by creating engaging, interactive content for various learning platforms, significantly improving learners' experience.
I led teams and managed projects in developing eLearning solutions.
My work has been recognized for its creativity, effectiveness, and adherence to instructional design principles.More...
Mihaela Costin
HR Strategist | Executive Coach@Impera Coaching
Verified
With over 10 years of experience in human resources, I am passionate about enabling people and organizations to achieve their full potential. As an HR strategist I oversee the entire employee lifecycle, from hiring to exit. I leverage my certifications as well as my skills in communication, performance management, and talent development, to create and implement effective strategies and policies for organizational design, transformation, change management, employee engagement, employee relations, diversity and inclusion, and organizational culture.
I also partner with business leaders, managers, and team leaders to support their objectives and coach them on various employee issues. My goal is to inspire people to dream, plan, execute, believe, and succeed.More...
Zlatko Lakisic
Principal Solutions Architect@Verizon
Verified
Zlatko Lakisic is a highly skilled Principal Solutions Architect at Verizon, where he plays a crucial role in developing and implementing innovative solutions to meet business needs. With a strong background in IT and communication technology, Lakisic uses his expertise to guide the design and execution of strategic initiatives, ensuring alignment with business goals. His responsibilities include providing technical leadership, collaborating with cross-functional teams, and driving the adoption of new technologies to improve operational efficiency and business performance. His contributions are instrumental in maintaining Verizon's competitive edge in the telecommunications industry.More...
Adrian Raduti
Global Workplace Architect@MediaMarktSaturn
Verified
MediaMarktSaturn, a leading European consumer electronics retailer, continues to leverage technology and innovation to enhance its customer experience and streamline operations. As the Global Workplace Architect, Adrian Raduti plays a crucial role in designing and implementing workplace strategies that foster collaboration, productivity, and employee satisfaction. His responsibilities include aligning the company's infrastructure with business goals, managing workplace technology, and ensuring the work environment is conducive for all employees. Raduti's expertise in IT and workplace design is instrumental in transforming MediaMarktSaturn's workspaces into modern, tech-enabled environments that support the company's digital transformation journey.More...
Ana-Loredana Pascaru
Senior Talent & Culture Business Partner@MultiversX
Verified
Ana-Loredana Pascaru is a seasoned HR professional currently serving as the Senior Talent & Culture Partner at MultiversX. She has a strong background in talent acquisition, employee relations, and organizational development. Her role involves developing and implementing HR strategies that align with the company's business goals, fostering a positive work culture, and managing the entire talent acquisition process. Her expertise in HR management systems and her competency in multiple languages make her an invaluable asset to the company.More...
Andrea (Andie) Henrich
Digital Strategist and Consultant@Logios Global
Verified
Business transformation executive: Driving revenue growth through innovative sales strategies and leadership of top-tier sales professionalsMore...
Cristina Iancu
Senior Data Analyst - Business Analytics@Tradeshift
Verified
Detail-oriented and results-driven professional with extensive experience in supporting product and business strategy through data analysis and insights. Proven ability to optimize processes, enhance stakeholder engagement, and deliver value-driven solutions in supply chain management, contract negotiation & pricing, business transformation. Adept of translating complex data into actionable strategies to meet organizational goals.More...
Shayani Ray
Customer Service Representative@IC Markets
Verified
Shayani Ray is a dedicated Customer Service Representative at IC Markets, a leading online forex trading platform. She is proficient in handling customer inquiries, resolving issues, and providing information about products and services. Shayani has demonstrated excellent communication skills and a strong commitment to customer satisfaction. Her role involves managing customer accounts, processing orders, and maintaining a high level of product knowledge. Her ability to build strong relationships with customers has significantly contributed to the company's client retention and growth.More...
Elena Suteu
Business Owner@Gink-OH! SRL
Verified
Results-oriented procurement professional offering 10+ years of experience in managing P2P and Finance-related processes within complex, international corporate settings. Demonstrated expertise in leading and developing high-performing teams of purchasing and contract specialists across EMEA and JAPAC regions. Successfully managed a diverse portfolio of categories, including but not limited to technology, marketing, and facilities. Proven ability to build strong stakeholder relationships, ensuring optimal customer experiences while consistently delivering exceptional operational results.More...
Shirley Vandever
Recruiter@Agility Talent Advisor
Verified
Successfully streamlined the recruitment process, reducing hiring time by 50%. Implemented innovative sourcing strategies, leading to a 60% increase in quality candidates. Additionally, built strong relationships with potential candidates and clients, improving the company's reputation and client satisfaction. Successfully filled numerous high-level positions, contributing significantly to the growth of the company.More...
Claudia Cojoc
Marketing Specialist
Verified
Claudia Cojoc, as a Marketing Specialist, is responsible for developing and implementing marketing strategies to effectively promote products and services. She is skilled in market research, social media management, and content creation. Claudia's strategies have consistently led to increased customer engagement and brand awareness. Her expertise in analyzing market trends and consumer behavior helps in making informed decisions for product development and promotional campaigns. Claudia's innovative ideas and strong communication skills make her a valuable asset in any marketing team.More...
Florence Robert
Travel management
Verified
Florence Robert, as a travel management executive, your primary focus is to manage and coordinate travel, meetings and Expenses for corporate clients, ensuring cost-effective and efficient travel operations. This includes negotiating contracts with travel service providers, managing travel budgets, implementing travel policies, and maintaining strong relationships with clients and vendors. Your role also involves staying updated on travel industry trends and technological advancements, and ensuring compliance with regulatory requirements. You are also responsible for handling any travel-related issues or emergencies, providing excellent customer service, and contributing to the overall growth and profitability of the company.More...
Rich Owens
Co-Founder & CEO@Owens Legacy
Verified
Highly effective, innovative, and well-rounded executive with deep dive experience in enterprise value creation, digital operations transformation, PMO/PgMO standup and launch, data-driven decision-making, and revenue generation. Expertise in developing top-performing teams from the ground up, delivering dynamic leadership, and providing constructive feedback to drive operational excellence and team impact. Reliable, with verifiable year-after-year success in on-time (over $100M in annual savings identified), on-budget project delivery. Recognized for revitalizing organizations, leveraging technology solutions to drive meaningful change, and cultivating trust-based relationships and strategic partnerships. Skilled at identifying and leveraging market opportunities and advantages. Strong focus on value creation, cost efficiency, process improvement, and the achievement of short-term and long-range objectives.More...
Micha Archer
Program Manager
Verified
Micha brings a unique hybrid expertise in finance, accounting, and IT, with a proven track record of driving digital transformation initiatives to support business goals. Over her career she has served as a Product Owner and Program Manager, leading teams of architects and engineers to deliver solutions that enhance efficiency, reduce costs, and create measurable financial impact. As an Engagement Manager, she has successfully led enterprise technology projects from initiation to completion, managing stakeholder expectations, conducting governance communications, and overseeing both onshore and offshore teams to ensure successful outcomes within budget.
Micha’s self-motivated approach, strong collaboration with cross-functional teams, and ability to navigate complex challenges with grit and persistence has been key to achieving results. Micha is adept at building and maintaining strong stakeholder relationships to ensure ongoing support and success. Her transferable skills and alignment with leadership principles make me a strong fit for roles requiring strategic vision, technical acumen, and effective team leadership.More...
Vanet Inciong
Global Operating Leader
Verified
A highly accomplished Business Process Outsourcing Global Operating Leader with an impressive career spanning multiple industries in Customer Experience/ Service. She has a solid track record of driving operational excellence, managing global teams, and leading strategic initiatives to boost revenue growth and profitability.More...
Cristina Carasel
Finance and Accounting Lead@EXL
Verified
Finance and accounting transformation and automation
Change Management
Operations Management
Governance optimisationMore...
János Gubacsi
Finance Manager@Promatech Célgépgyártó Ltd.
Verified
János Gubacsi has been serving as Financial Manager since November 2022, overseeing the financial operations of Promatech and its entire group of companies. With over 8 years of professional experience, including 4 years in leadership roles, he has established himself as a key player in financial strategy and management.
In his current position, János leads a finance team and handles critical tasks such as financial planning and analysis, budget control, cash flow management, and regulatory compliance. He has successfully optimized financial processes, improved cash flow efficiency, and implemented risk management strategies that strengthened the organization’s financial stability.
His leadership and achievements have not only ensured operational excellence but also positioned the company for long-term growth in the competitive construction sector.More...
Angela Valentin
HR Manager@Macquarie Group
Verified
Experienced L&D professional with over 10 years of experience in the Banking and Financial industry. Currently building HR experience in Benefits administration and onboarding/offboarding.
Good reputation for resolving problems, facilitating training programs and mentoring people. Attentive to detail with experience in coordinating and managing projects, programs and improvements. Possesses strong organizational, analytical & interpersonal communication skills. Can also do Voice-over work and recordings.
Self-taught Baker, thanks to the internet. Willing to relocate permanently overseas for the right job.More...