Years of experience: 19

Service Quality ManagerCustomer Care SpecialistCustomer Success ManagerCustomer ServiceCall Center TrainerCall Center Supervisor

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Mariel's Career Path
Associate Director (GM) - Strategic OperationsOct. 2024 -
Present
CognizantAssociate Director (GM) - Strategic Operations
PhilippinesOverall, manage our enabling functions supporting Operations for Training, Quality, and Process Excellence. Oversee daily operations, ensuring efficiency and effectiveness in all departments. Foster a customer-focused culture that prioritizes excellent service and satisfaction. Lead, mentor, and develop a high-performing management team, promoting a positive and collaborative work environment...
X Quality Program Manager, Vendor Management (Contractor)Jul. 2023 -
Oct. 2024
CognizantX Quality Program Manager, Vendor Management (Contractor)
Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure. Established strong relationships with key stakeholders, ensuring support for program initiatives. Built teams to address project goals and objectives for multiple projects. Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives. Improved pro...
General Manager - Global Strategic Operations - Training | Quality | PExApr. 2021 -
Aug. 2023
CognizantGeneral Manager - Global Strategic Operations - Training | Quality | PEx
PhilippinesOverall, manage our enabling functions for Training, Quality, and Process Excellence. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. Formulated policies and procedures to streamline operations. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Established comprehensive em...

Mariel's Posts

  • About myself

    Proven expertise in Quality Assurance and Management with a track record of significantly reducing global escalations and enhancing efficiency. Achieved 66% improvement in support processes and streamlined workflows, boosting operational effectiveness and reducing cognitive load.

  • Job Description

    Seeking a leadership position focused on Training and Quality, where I can leverage my skills in quality management and process improvement to drive team success and organizational excellence.

  • How to contact

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