Years of experience: 21

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Vladimir's Career Path
FounderJan. 2024 -
Present
Tweak.istFounder
GermanyProfessional consulting services. Consulting for efficient outsourcing and transformation with guaranteed ROI Consulting for optimizing all types of business processes Consulting for market strategies across various industries: online retail, food and grocery delivery, banking, etc. Marketing strategies and alternative business models such as dropshipping, affiliate marketing, social media sh...
Director of Customer ServiceJun. 2023 -
Present
Berlin Brands GroupDirector of Customer Service
Berlin, Germany ยท HybridResponsible for the entire customer service function for Western Europe - direct and develop the outsourced service delivery teams across all marketplace activities and managing the 2nd level in-house Marketplace and BO team. Ensuring delivery of KPIโ€™s across the customer experience and service delivery metrics band, responsible for budget and strategy development, achievement of financial go...
Head Of Customer Service Germany and AustriaMay. 2021 -
Jun. 2023
Just Eat Takeaway.comHead Of Customer Service Germany and Austria
Berlin, Berlin, GermanyService Delivery Lead for more than 300 staff members of the CS internal organisation - servicing consumers and partners through multiple Customer Service Tiering activities across DEAT markets (via phone, ticket and chat). Servicing food and grocery delivery-related inquiries for consumers and restaurant partners. Focused on customer satisfaction and building partner relationships while ensu...

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