Abigail O'Brien is a dedicated Material Controller at British Airways, with previous experience in FMCG operations, she leverages over 10 years of experience in optimising supply chain efficiency. With an excellent business acumen, proven in the improvement of supplier relationships and performance, her keen eye for detail and flair for divergent problem solving, Abigail is responsible for improving stock availability, succeeding in boosting critical availability by 36%.. Outside of work, she enjoys traveling and exploring new cultures, which fuels her commitment to the global reach of British Airways.More...
Carolyn Turner
International Cabin Crew & Events Bar Owner@British Airways
Verified
Carolyn Turner is a dynamic professional with over a decade of experience as an International Cabin Crew member with British Airways, where she excels in delivering exceptional customer service and ensuring passenger safety across global routes. Her passion for hospitality extends beyond the skies, as she is also the innovative owner of a thriving events bar in South West France , known for its eclectic atmosphere and bespoke cocktail offerings. Carolyn's dual roles showcase her adeptness at managing diverse teams, orchestrating memorable experiences, and navigating the complexities of international travel and event management. Her commitment to excellence and her entrepreneurial spirit make her a distinguished leader in both aviation and hospitality industries.More...
Brian Killeen
Cabin Crew@British Airways
Verified
Customer service professional, entrepreneur and former owner/director of my own small aviation parts company. I have nearly 20 years experience in the customer services and hospitality industry from low level to senior management.More...
Rebecca Wilkinson
Inflight manager@British Airways
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Daniel Panayiotou
Customer Service Manager@British Airways
Verified
Customer Service Manager, with a strong history of leading high-performance teams to
meet or exceed objectives, with most experience in the aviation industry. Dedicated,
client-driven and hardworking, with the internal drive to deliver excellence. Tactical
collaborator with a strong background in team development. Dynamic communicator
who consistently exceeds goals and company expectations.
Taking hold of opportunities to enable continuous professional developmentMore...
Clare Powis
Caboin crew@British Airways
Verified
Clare Powis is a dedicated cabin crew member at British Airways with over twelve years of experience in delivering exceptional in-flight service. Known for her professionalism and warm demeanor, Clare excels in ensuring passenger safety and comfort on both domestic and international flights. Her keen attention to detail and ability to handle challenging situations with grace have earned her numerous commendations from passengers and colleagues alike. Clare is passionate about travel and hospitality, continuously striving to enhance the customer experience and uphold the high standards of British Airways.More...
Sam Wood
Senior cabin crew@British Airways
Verified
Senior 1st class cabin manager for British AirwaysMore...
William Webster is a dedicated and seasoned Cabin Crew Member at British Airways, bringing over a decade of experience in delivering exceptional in-flight service. Renowned for his impeccable attention to detail and unwavering commitment to passenger safety and comfort, William consistently enhances the travel experience for passengers from all walks of life.More...
Hira Asad
Partnerships Manager@British Airways
Verified
Specialist in Retail, E-commerce/Drop-shipping sale, Contact Centre Operations, Partnerships & business development, expert in Product Category development and lifecycle management and Social Media Ads management , experienced in Customer journey & Business Loyalty program with demonstrated history of working in Payments and Distribution, Consumer Electronics, Airline/Aviation, Contact Centre (Flights and Agencies) & Hospitality industry.
Skilled in operations and data management, highly regarded for excellent research statistical, analytical, and problem-solving. Results-driven Performance Manager with a proven track record of driving revenue growth, optimizing operational efficiency, and enhancing customer experience. Strong experience in clarifying business requirements, Demand Planning, Forecasting, Customer retention management (B2B)/(B2C) and Sales Performance and Category Management from product SKUs to partner’s level. Adept at developing creative solutions for process improvement, and aligning procedures to maximize business goals, increase productivity and reduce cost.
Holds (MBA) focused in International Marketing, Certified experienced Business Analyst specialist in SQL, Tableau 10, Advanced Excel and Powerpoint Analytics, Anaplan (planning, forecasting and budget modelling), ETL awareness & API , Power BI/Dax, Agile, Scrum, JIRA, Salesforce/Einstein Analytics
G Suite/ MS Suite / MS digital work place championMore...
Komal Shahdadpuri
Operations Assistant Manager@Teleperformance
Verified
Komal Shahdadpuri is a dynamic Operations Assistant Manager at Teleperformance, where she excels in optimizing workflow efficiency and enhancing team productivity. With over five years of experience in the customer service industry, Komal has a proven track record of implementing innovative solutions that reduce costs and improve client satisfaction. She is passionate about leveraging technology to streamline operations and is known for her strategic thinking and leadership skills. Outside of work, Komal is an avid traveler and enjoys exploring new cultures, which she believes enriches her approach to global business challenges.More...
Philip Hyland
Founder@NorthStar ESG Advisory
Verified
Purpose-driven sustainability and ESG leader with 15+ years' cross-sector experience delivering operational transformation, climate action strategies, and decarbonisation programmes across aviation, food systems, and advisory consulting.
I have a proven track record leading and delivering high-impact projects and multi-disciplinary teams, including: Developing Net Zero roadmaps, decarbonisation action plans, and developing stakeholder engagement programmes supporting Carbon Accreditation at the highest level.
Managing client advisory projects as a Manager in Climate Change and Sustainability Services, including full Science Based Target initiative (SBTi) submissions, climate risk assessments, and GHG accounting for major international organisations. Building new sustainability systems and reporting frameworks from the ground up at FoodCloud, including the delivery of Ireland's first embodied carbon report on food waste. Leading operational teams and transformation projects at Ryanair and British Airways, managing complex day-to-day operations and multi-stakeholder initiatives in high-pressure environments.
My expertise spans policy & regulatory compliance, climate strategy, net zero planning, supply chain decarbonisation, ESG reporting regulatory compliance (CSRD, IFRS S1 & S2, GHG Protocol, SBTi, Carbon Disclosure Project (CDP) Life Cycle Assessment (LCA) and Carbon Accounting practitioner and programme management (PRINCE2, Agile), and stakeholder engagement at senior levels. I have experience working both as a hands-on project leader and as an individual advisor, engaging with senior executives, governments, and industry partners.
I bring practical insight, a collaborative approach, and proven experience supporting organisations to navigate climate-related risk, meet regulatory obligations, and deliver positive climate impact.More...
Red Ahmed
Content Lead | Creative Director@BatchLDN
Verified
Content Lead at Batch LDN | 24/7 Content Creator
Expert in Visual Storytelling | Creative Strategy | Creative Direction | Editing | Videography | Photography
Instagram - TikTok - YouTube - @filmwithred
Say hello! 👋More...
Aimee Smith
Operations & Delivery Consultant
Verified
Operations, people, and product — I connect them with care, calm, and a deep bias for action. At FourthRev, I scaled a global, cross-functional team from 0 to 25 in under two years, improving customer satisfaction by +3 points and reducing student deferrals by 30% through better processes and journey design. Whether leading CRM overhauls, designing new service experiences, or building scalable systems from scratch, I bring hands-on delivery leadership and a human-centered approach that empowers teams and fuels growth. I'm at my best in messy, fast-moving environments where structure, empathy, and execution all matter.More...
Stephanie Johnstone
Customer Service Representative
Verified
Highly experienced customer service professional with over 25 years of proven expertise across the hotel, travel and tourism industry, as well as commercial aviation as international cabin crew. Adept at delivering exceptional service in dynamic, customer-facing environments, with a strong background in managing front-of-house operations within the financial services sector. Skilled in both written and verbal communication, including email correspondence, telephone support, and team coordination. Highly experienced in handling customer complaints with professionalism and empathy, while effectively managing client expectations to ensure satisfaction and loyalty. Holds NVQ Level 1, 2, and 3 qualifications in Customer Service, with a focus on reception and hospitality, demonstrating a commitment to excellence and continuous professional development. Renowned for professionalism, adaptability, and a customer-first approach.More...
As the CEO and Lead Engineer of Advanced Rocket Technologies (A.R.T), I have been leading a team of 25 engineers in developing and producing innovative research rockets. Our goal is to make rocketry more accessible for students and universities, and we are working towards becoming a major launch provider in the Middle East. With a strong track record of successful project delivery, I am skilled at bringing together diverse teams to achieve common goals, overseeing all aspects of the business, and ensuring safety and sustainability in our operations.
I am also passionate about the intersection of space, defense, and diplomacy, and I have been honing my skills in this field as a Space Militarization Intern at the US Space Strategies Center since September 2023. Working alongside seasoned experts, I contribute to cutting-edge research and analysis on the ever-evolving field of space strategy and security. Through this experience, I have gained invaluable insights into space policy, technology assessment, and strategic planning, all with the aim of shaping a more secure and sustainable future in space.
I hold a Master of Science degree in Astrodynamics and Satellite Engineering from the University of Surrey, where I graduated in April 2023. I also have a background in Systems Engineering, which I studied at the University of the West of England in 2020. I am fluent in Arabic, French, and English, and I have multiple certifications in private aircraft piloting and stress management. I am driven by curiosity, innovation, and excellence, and I am always looking for new challenges and opportunities to learn and grow.More...
Pia Castray
Financial Controller
Verified
“In your segment you absolutely nailed it… as said on the day, I have never before in all my years, listened to a speaker talk about finance and actually be motivated to sign something at the end!”
Hi, I'm Pia! I am a burst of sunshine and positive energy! Easily adaptable and welcome challenges. I have lived in three cities across the world, and hopefully many more to come.
A professional background in Finance and Sales. Utilising a combination of my larger than life personality with business acumen and analytic skills.
My biggest strength is my people skills and relationship management. I'm is able to build strong rapports quickly and collaborate with various teams and skill sets to achieve larger goals. I am a very strong public speaker, able to present confidently to senior stakeholders and very large groups while commanding attention and engagement.
My leadership style is collaborative, where I allow space for all team members to play to their strengths, encouraging open communication, leading to innovation and stronger team dynamics. I am strategic and results driven, competitive by nature (I was a previous athlete!).
My most recent role required the following skill set: finance business partnering, project management, reporting P&L and performance analysis to senior stakeholders, relationship management between the front and back office functions, preparing the forecast and budget, supervising internal controls, problem solving and lots of cross department collaboration.More...
Louise Rebstein
Head of Marketing Operations@HorizonRise
Verified
Marketing Ops pro with 15+ years in the airline and property game. I’m all about making marketing run smoother, smarter, and more impactful. I've led strategy that grows brands and expands reach, while boosting engagement and campaign results. Big fan of data-driven decisions, cross-team collabs, and finding clever ways to automate the boring stuff. Always learning, always levelling up with the latest in marketing tech and trends.
I am the one they come to when they need to get it done!More...
With over 14 years of experience as a project manager, I have successfully delivered a range of projects and programmes for public sector, higher education, and commercial clients. I specialise in operational, systems implementation, and business change projects, applying PRINCE2® and Agile methodologies and best practices.
As a project manager at Smitton Consulting, I work on challenging and rewarding projects that require strong project controls and scheduling skills, as well as effective stakeholder management and communication. I enjoy working with a broad range of SMEs and stakeholders, and leading and upskilling project teams, to deliver high-quality outcomes and value for clients.More...
Niccolo Serratt
Freelance Writer and Editor
Verified
Niccolò Serratt is an internationally published travel journalist and esteemed columnist for Condé Nast Traveler, renowned for his ability to distill the soul of a destination into evocative, expertly crafted prose. With bylines in globally respected platforms such as Fodor’s Travel, Tripadvisor, Simple Flying, and Conde Nast Traveller his work traverses the worlds of luxury hospitality, aviation, culture, and global affairs—earning the trust of discerning editors and captivated readers alike.
Armed with a dual foundation in Marketing and Creative Writing, Niccolò seamlessly fuses analytical precision with lyrical storytelling, producing SEO-optimized content that not only ranks but resonates.
His linguistic fluency in English, Italian, and Spanish, combined with a lifestyle spent in near-constant motion—traveling approximately 80% of the year—grants him a rare vantage point: that of both insider and observer. His writing is informed by lived experience, deep cultural immersion, and an unrelenting curiosity for the world’s layered narratives.
A true cosmopolitan with a cultivated editorial voice, Niccolò stands at the intersection of storytelling and strategy—offering not just articles, but experiences. He welcomes collaborations with brands, publications, and platforms that seek writing of substance, sophistication, and style.More...
James Harrower
Media Director@Burberry
Verified
Experienced Marketing Director with a demonstrated history of working in luxury, retail and travel. Strong marketing professional skilled in Digital Strategy, PPC, SEO, Lead Generation, Programmatic, CRM, Analytics, Affiliates, Social, Marketplaces and eCommerce.
I also have a background in designing websites from end to end.More...
Olivia Khwaja
Customer strategy specialist
Verified
Olivia has been a Consumer Strategist and Marketing expert for large brands for over 20 years. At British Airways she launched a number of industry first services on ba.com and drove up customer loyalty when heading up the Executive Club programme for Europe & Africa, resulting in award-winning direct marketing campaigns. At British Gas she led the consumer engagement programme for the national smart meter rollout, the largest infrastructure upgrade in the UK’s history. This included the set up and oversight of a national education campaign body with government, as well as the development of British Gas’ industry leading multi-channel customer engagement programme, designed from detailed consumer attitudinal insights into their motivations and barriers, and with a particular focus on utilising digital, social media and PR channels. She has since worked with the Department of Business & Energy on further consumer engagement projects and has now directed her passion towards human health transformation and empowering the younger generation to make informed decisions about their own health.More...
Michelle Day
Owner@Arizona Auto Paint Services
Verified
Small business owner
Auto detailing
Aviation industry knowledge
Recruiting
Career counselingMore...
With over 15 years of experience in commercial operations, sales forecasting, and leading cross-functional teams within the consumer goods industry.
I have successfully implemented Sales & Operational Planning (S&OP) processes that align with business goals. I have led and optimised price and promotions strategies, developed joint business plans with key UK retailers, and improved the accuracy of forecasts. Notably, my efforts have resulted in year-on-year business gross margin growth and a strong team engagement in operational processes. I take pride in fostering a growth mindset and empowering teams to reach their potential while driving business performance.More...
Crista Balan
Collections Specialist@Ford Credit
Verified
Ford Credit has maintained a steady performance, continuing to provide a wide range of automotive financing options to customers and dealers globally. Despite the economic challenges presented by the pandemic, the company has successfully managed to keep loan defaults at a minimum. Collections strategies have been effective, thanks to the diligent efforts of our team, including Crista Balan. The focus remains on enhancing customer satisfaction while ensuring the company's financial health. Future strategies will involve leveraging digital tools for more efficient collections processes.More...
Clodagh Collins
BDM@magnet
Verified
As Clodagh Collins, the Business Development Manager (BDM) at Magnet, I have successfully expanded the company's client base and increased sales significantly. I have built strong relationships with key industry players, leading to fruitful partnerships and collaborations. I have also implemented effective sales strategies that have enhanced the company's market presence. My leadership and strategic planning skills have contributed to the overall growth and success of the company.More...
Maria J Sirvent
Project Manager/Consultant@Freelancer/Contract
Verified
As Maria J Sirvent, I have successfully managed and completed numerous projects across various industries as a Project Manager and Consultant. I have demonstrated exceptional leadership skills, effectively coordinating teams and resources to meet project objectives. My expertise in strategic planning, risk management, and problem-solving has led to significant improvements in project efficiency and profitability. As a freelancer, I have shown adaptability and resilience, working with diverse clients and adjusting to different work environments. My strong communication and negotiation skills have also helped me build solid relationships with clients, stakeholders, and team members.More...
Piali Mukherjee
Enterpreneur@pratapshandicraft
Verified
Piali Mukherjee is a successful entrepreneur and the driving force behind Pratap's Handicraft Company. With a deep-rooted passion for the craft industry, Piali founded the company with the mission to promote and preserve traditional Indian handicrafts. Under her leadership, Pratap's Handicraft Company has grown significantly, gaining recognition for its high-quality, ethically-produced, and beautifully designed products. Piali’s business acumen, combined with her dedication to sustainability and fair trade, has made her a respected figure in the industry. Her work not only fosters the growth of local artisans but also contributes to the global appreciation of India's rich craft heritage.More...
Agris Belte
Developer@Milda Interactive
Verified
Software Developer and Architect | Specializing in .NET and Modern Web and Mobile Technologies | MAUI BLAZOR ANGULAR AZURE
Throughout my career, I’ve collaborated on impactful projects with prominent organizations, including Microsoft, British Airways, Nike, eBay, R/GA UK, Barclays, Marlowe Group, Grosvenor Group, RMIT University, and the Department of Human Services in Victoria, Australia.
I specialise in full-stack development within the .NET ecosystem, with extensive experience in C#, .NET Framework, ASP.NET Core, .NET 8, MAUI, Blazor, SQL, Azure, and Azure DevOps, in Agile-driven environments.
In addition, I have gained experience with technologies such as Angular, React, JavaScript, TypeScript, HTML, CSS, Node.js, the Microsoft Power Platform, and Flutter, among others.More...
Rajiv Chityal
Director@Warehouse Sports Limited
Verified
Rajiv Chityal is a seasoned professional, currently occupying the position of Director at Warehouse Sports Limited, a company that he Co-Founded. With a wealth of experience in the technology and sports (cricket) industry, Rajiv has demonstrated a strong capability in strategic planning, team management, and business development. His expertise lies in building and strengthening partnerships, developing effective business strategies, and driving revenue growth. Rajiv’s leadership at Warehouse Sports Limited has been instrumental in the company’s first year. The company is now valued at £1.5m and investors are being brought on board to help fulfil the business case. Raj has been instrumental in all parts of this, with the team, through various stages including initial setup, strategy development, ideation, concept, product development, trademarking, marketing, sales and business development. His passion for technology and sports, coupled with his business experience, continues to fuel his dedication towards contributing to the development of both industries.More...
Holly Pedersen
Customer Profiling, Engagement, Loyalty, Comms & Retail Marketing Specialist@Pedersen Plus
Verified
With over 20 years experience, including 16 years in London & ex-Sainsbury’s, Holly is a seasoned marketing professional, currently serving as a specialist in customer profiling, engagement, loyalty, communications, and retail marketing.
Holly will look at your customer propositions from the bottom up - just like your customers do. Where are the consistencies and inconsistencies? What is working and what needs to be addressed?
With her extensive expertise and innovative approach, Holly has successfully implemented numerous marketing strategies, helping businesses grow and maintain their customer base.
Her knack for understanding customer behaviours and preferences have enabled her to design and execute campaigns that resonate with the target audience, driving engagement and fostering loyalty.
Holly's commitment to enhancing customer experiences and her proficiency in retail marketing set her apart in the competitive business landscape.More...
Judy Jackson
Business owner and Virtual Assistant@Judy Jackson Ltd
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Judy Jackson is a seasoned business owner and accomplished Virtual Assistant at Judy Jackson Ltd. She possesses a wealth of experience and expertise in providing virtual assistance services to various businesses. Her work involves managing administrative tasks, such as handling emails, scheduling meetings, and customer service, experienced in travel management, hospitality and healthcare among other skills. Judy's commitment to delivering high-quality and efficient services has significantly contributed to the growth and success of her company. Her proficiency in multitasking, time management, and excellent communication skills sets her apart in the competitive virtual assistance industry.More...
Pragna Tevani
Founder@Belonging Matters Ltd
Verified
Profile
A committed, confident leader with excellent interpersonal and communication skills who can develop long-term trusted partnerships with all business stakeholders, clients, suppliers, and internal teams.
Focused on achieving high levels of customer satisfaction and providing end-to-end customer service, with experience in leading large teams. A proven track record in designing and implementing new processes to improve quality and efficiency whilst reducing cost within an organisation's service support model, with expert knowledge in service desk, service transition, operations, service delivery and service improvement. A bold but empathetic and intuitive leader who desires to serve and help others, creating kind and inclusive workplaces along the way.
Outside my professional career, I have volunteered as a mentor with Diversity Role Models and Westminister Council. I am an active member of the Gay Indian Network (founded in 2013), which supports LGBTQ+ people from the South Asian diaspora. I recently delivered a DEI workshop (titled: Building a Thriving Workplace) to SME business leaders as part of the Wonderful World of Wellbeing network. I have been invited to deliver a follow-up workshop on Unconscious Bias in September and October.More...
Konstantinos Stavrou
Senior Android Developer@Resident Advisor
Verified
Ian Quartermaine
CEO@Travika
Verified
Strong entrepreneurial background in international sales solutions, commercial acumen, business process improvements, board direction in startup and established businesses, and extensive knowledge of building and managing complex, diverse multinational account teams.
Experience in non-executive and advisory boards, including board member and Chairman of the British American Business Council of Arizona and Starwood Hotels Asia Pacific advisory board for over four years, currently a non-executive director of MeetingsInn
A multinational track record in senior leadership roles within competitive global market spaces. Solid background in facilitating sales and marketing, customer relations, and partnership-building, including client-focused alliances, augmented by proficiency in crucial technologies, platforms and applications.
I am transitioning to a more focused non-executive portfolio, which would benefit from my extensive career experiencesMore...