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Years of experience: 19
Startup FounderCustomer ServiceConsultingData EntryAssistantAdministrative Assistant
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Piali's Career Path
Mar. 2015 -Present
American Express GBTSR.SCRUM MASTER
Ontario, CanadaWorking closely with the Product Owner and team in implementing Scrum framework. Our team develops automated ticketing solutions for travel agents (end users) and KPI analysis and reporting solutions for leadership team.
• Collaborate with product owners, team members to define solutions and drive automated software development.
• Conduct Scrum ceremonies such as sprint planning, backlog groo...
Feb. 2013 -Feb. 2015
Merit TravelScrum Master
Toronto, Ontario, Canada• Performed functional fare load testing for automation using Amadeus.
• Worked independently and collaboratively in a team environment.
• Managed time efficiently and demonstrated strong communication skills.
• Participated effectively in team projects.
• Update customers and senior leaders on progress and roadblocks
• Implement best practices for quality IT project delivery.
• Write, update...
Feb. 2012 -Jan. 2013
Merit TravelSr. Air Ticketing Automation
Mississauga, Ontario, Canada• Handled ticketing queues, including travel change/cancellation queries and group quotes/bookings.
• Trained, supported, and mentored new hires in GDS Training and process knowledge.
• Acted as a Team Leader, addressing escalation calls and distributing tasks among team members.
• Investigated insurance claims, evaluated liability, and processed settlements.
• Performed functional fare load ...