Years of experience: 20
CopywritingCall CenterHRCustomer ServiceEntertainmentData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Komal's Career Path
Nov. 2024 -Present
TeleperformanceOperations Assistant Manager
Dubai, United Arab EmiratesAs an Operations Assistant Manager, I lead service delivery for high-profile government and private clients, including ENOC and DHAM. My role centres on driving customer satisfaction, improving operational efficiency, and leading high-performance teams within a fast-paced contact centre environment.
Dec. 2017 -Nov. 2024
TeleperformanceCustomer Service Team Lead (Medcare, Aster and Emirates Health Services)
Dubai, United Arab EmiratesLed a high-performing customer service team managing critical support operations for top-tier healthcare clients. Responsible for delivering exceptional patient experiences, managing daily operations, and improving agent productivity in a fast-paced, high-volume contact centre environment. Key Achievements & Responsibilities:
Customer Satisfaction & SLA Excellence:
Maintained CSAT scores cons...
Feb. 2017 -Dec. 2017
Geeta Tours And TravelsRelationship Manager
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Facilitated workshops and seminars to educate customers on product features and benefits.
Developed customer surveys to measure ...