Olivia Khwaja - Customer strategy specialist,

Years of experience: 25

CopywritingInfluencer Marketing ManagerEmail Marketing ManagerMarketingContent WriterMarketing Director

Trusted by top professionals

Chris Howell
Senior Information Officer, Campaigns and Marketing @Department for Environment, Food and Rural Affairs
Verified
I worked with Olivia for c8 years in marketing at both British Airways and British Gas. Olivia picked up the mantle on both roles to drive growth, consumer engagement and behaviour change on several ...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Olivia's Career Path

Jan. 2022 -
Present

Public Health CollaborationVice-Chair of Board Of Trustees

Leading the charge for improved nutrition education including reversal of Type 2 Diabetes. Steering the growth of organisation to a new level, having delivered a doubling of annual conference attendance, and put in place effective organic online marketing strategies.

Jan. 2020 -
Jun. 2020

Energy UKSenior Programme Manager Derby Smart Meter pilot

Management of major cross-industry pilot to test smart meter consumer acceptance when rolled out geographically v nationally. Included stakeholder management programme, design of all commercial and operational aspects of trial including marketing channels, incentive strategy, partnership strategy as well as liaison across agencies, energy suppliers and industry.

Sep. 2013 -
Jan. 2020

British GasHead of Consumer Strategy, Smart metering

Staines, UKLed a team to drive consumer uptake of smart meters, as part of largest infrastructure upgrade in UK. Responsible for consumer research, direct communications, and creation of robust insight-driven consumer behaviour change strategies. Influenced set up and steered the national campaign body for smart meters, ensuring cohesion across energy suppliers.