Asurion
Company Employees
Felipe Rojas
Coach, Consultant, Educator, Inspiration Officer, Culture Developer, Organizational Effectiveness Facilitator @Asurion
Verified
I'm a Business Development professional with over 6 years of experience in B2B SaaS sales, software solutions, and client relationship management. With a background in Chemical Engineering, I bring an analytical mindset that helps me break down complex problems and translate them into practical business solutions. Throughout my career, I've gained experience across the SaaS, IT, and technology sectors through roles at Asurion, Concentrix, Otis Elevator Co., and AspenView Technology Partners. This journey has allowed me to combine strong sales expertise with a deep understanding of how technology drives growth. Beyond sales, I also have a background in personal brand building and marketing, giving me the ability to position solutions effectively and connect with audiences in a way that builds trust and long-term relationships. Key strengths: SaaS and software sales (outbound & inbound) Business development and client relationship management Personal brand building & marketing strategy Financial analysis and data-driven decision-making Bilingual: Spanish & English Proficient in tools like HubSpot and other CRM platforms At my core, I'm passionate about helping organizations scale smarter, adopt the right technology, and create meaningful impact through innovation and collaboration.More...
Camila Montenegro
Operations Manager @Customer Service
Verified
Camila Montenegro is the dynamic Operations Manager where she has successfully streamlined processes to enhance efficiency and customer satisfaction. With over a decade of experience in operations management, Camila has implemented innovative strategies that have reduced response times by 30% and increased overall customer engagement. Her leadership and commitment to excellence have earned her recognition as a pivotal force in driving the company's growth and adaptability in a rapidly changing market. Outside of work, Camila is passionate about mentoring young professionals and is an avid advocate for sustainable business practices.More...
Sebastian Viviel
Sales Manager @Asurion
Verified
I am a "game changer" in the world of sales, with over 6 years of experience leading and developing high-performing teams across the world. My approach is not limited to meeting targets, but to consistently and sustainably exceed them. I have a proven track record of doubling revenue projections, maintaining a 92% client satisfaction rate, and sustaining an attrition rate of just 4.7% by cultivating a culture of excellence. My expertise lies in consultative sales, team development, and strategic planning. I firmly believe that a sales leader is a catalyst for change, not just a supervisor. My focus is on using data-driven insights to make informed decisions while empowering each team member to reach their full potential. I am a native Spanish speaker and proficient in English (C1), which allows me to create seamless connections and lead in diverse markets. I am always seeking new challenges to make a significant and lasting impact.More...
Juan Garzon
Tech support and sales @Asurion
Verified
Juan Garzon is a dynamic tech support and sales professional at Asurion, where he excels in delivering exceptional customer service and innovative solutions. With over five years of experience in the tech industry, Juan has a proven track record of increasing client satisfaction and driving sales growth. His expertise in troubleshooting complex technical issues and his ability to communicate effectively with diverse clientele make him an invaluable asset to the team. Juan’s passion for technology and his commitment to continuous learning ensure that he stays ahead of industry trends to better serve Asurion's customers.More...
Janice Balneg
Training Manager @Asurion
Verified
I am deeply driven to consistently improve my skills and foster my professional development. I have experience in instructional design and training for both small and large audiences. I thrive in organizing and facilitating training programs and activities, and I also provide coaching and mentoring sessions.More...
Silvery Brown-Aquino
HR Manager @Asurion
Verified
Silvery Brown-Aquino is a dynamic HR Manager at Asurion, where she spearheads innovative talent management strategies that have increased employee retention by 10% over the past year. Silvery excels in creating inclusive workplace cultures that drive employee engagement and productivity. She is known for her transformative leadership style and her ability to align HR initiatives with organizational goals.More...
Luke Scott
Director of FP&A Strategy @Asurion
Verified
As Luke Scott, the Director of FP&A Strategy at Asurion, I have successfully led strategic financial planning and analysis initiatives, helping the company to optimize its financial performance. I have developed and implemented effective financial models and forecasting tools, driving the company's financial strategy.More...
Zach Kent
Sr. Director, Shared Services @Asurion
Verified
Passionate about developing and leading high-performing teams. Currently leading various Service teams(project management, continuous improvement, platform support, training).More...
Merrylyn Ulumenfo
Web Developer @N/a
Verified
With an Associate's degree in Computer Technology focused on Networking, coupled with two certificates in coding – one covering fundamental languages like HTML, CSS, and JavaScript, and the other certifying me as a Full Stack Developer proficient in React, MongoDB, and more – I bring a robust technical foundation to the table. Additionally, my expertise extends to leveraging AI to create customized websites and logos, making me a versatile and innovative problem-solver in the digital realm.More...
Manuel Gonzalez
Senior Operations Manager @Asurion
Verified
Client Services & Operations Leader with extensive experience driving performance, sales enablement, and operational excellence across global and remote teams. I’ve led multi-layer operations in industries including Telco, Fintech, Retail, Travel & Leisure, E-commerce, Insurance, Startups, and Technology. My expertise includes sales management, client operations, customer experience, coaching & development, data analysis, and execution of action plans that translate strategy into measurable results. I partner closely with stakeholders to solve complex problems, optimize performance, and build scalable, high-impact operating models.More...
Leon Ramírez Landazabal
Operations manager and project manager @Asurion
Verified
Over 10 years of experience leading high-performing teams in sales and customer service. Aligned with the servant leadership philosophy, I inspire teams through change and evolution that impacts shareholders at every level. I’m proficient in SMART action planning for soft skills, sales, leadership development, and coaching effectiveness. Proactively seek opportunities to innovate, initiate projects, and implement streamlined processes to enhance the customer experience.More...
Blessing Ohunsi
Software Engineering Director @Asurion
Verified
I am a Software Engineering Director with a strong track record of leading complex platform and product initiatives at scale. I specialize in building high-performing engineering teams, driving reliability and operational excellence, and delivering customer centric solutions that balance speed, quality, and cost. I partner closely with product and business leaders to translate strategy into execution while reducing risk and enabling sustainable growthMore...
Erika Russell
Call Center Supervisor @Asurion
Verified
Erika Russell is a dedicated Call Center Supervisor at Asurion, where she leverages over 15 years of customer service experience to enhance team performance and client satisfaction. Known for her problem-solving skills and leadership, Erika consistently fosters a supportive and efficient work environment. She holds a Bachelor’s degree in Social Work from Middle Tennessee State University. Outside of work, Erika enjoys spending time with her daughter and taking on new hobbies and adventures.More...
Melissa Naranjo Gonzalez
Operations Manager @Asurion
Verified
Management and leadership of the assigned campaign. Know and exceed the objectives, maintain direct contact with the client, contribute to the development of the team and high-level personnelMore...
Santiago García C
Trainer @Asurion
Verified
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Yair Calderon
Training Coach @Asurion
Verified
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Juan Pablo Pardo Rincón
Sells expert @Asurion
Verified
As a Sells expert at Asurion, Juan Pablo Pardo Rincón has successfully increased sales revenue through strategic planning and customer relationship management. He has consistently met and exceeded sales targets, demonstrating exceptional knowledge of Asurion's products and services. His innovative sales strategies have significantly contributed to the company's growth. Juan Pablo has also been recognized for his excellent customer service skills, leading to high customer satisfaction and retention rates.More...
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Ashley Holland
Senior Analyst @Asurion
Verified
Andrew Burnett
Director of Technology @Asurion
Verified
For over fifteen years, Andrew Burnett has been a strategic, servant leader in the IT, Mobility, & Audio Visual Technology space. You may know him for his current work as a technology leader of IT, Audio Visual Engineering and Building Technology teams at Asurion; however what you may not know is that for nearly a decade prior to joining the Asurion Team, Andrew worked in the Music & Entertainment Sector as a Touring Video Director, Video Engineer, and Project Manager for many of the largest music tours in the world such as Garth Brooks, Brad Paisley, and many others. Andrew has now been with Asurion for five years and leads five incredible teams covering all of Asurion IT hardware & Technology, Asset Recovery, AV Engineering, and Mobility Technology, supporting 30,000 users globally. His teams also deploy and support technology in over 850 retail locations around the US and Canada, and are leading strategic direction in the visual technology space for Asurion.More...
Sidharth Gaur
Quantitative Analyst - NLP @Asurion
Verified
NLP Data Scientist & Product AnalystMore...
Owais Khan
Tech support @Asurion
Verified
Performance & Result driven with combined expertise in Customer Service, Sales, and Project management. Skilled in Team Building, Time Management, Teamwork, Project Management, Customer Service and Sales. Meticulous leader and strategic planner with comprehensive managerial acumen, offering retention and business development.More...
Paula Acosta
Sales Manager @Asurion
Verified
Paula Acosta is a dynamic Sales Manager at Asurion, where she has spearheaded a 30% increase in regional sales over the past two years. With over a decade of experience in the tech insurance industry, Paula excels in building high-performing teams and fostering strong client relationships. Her innovative strategies and customer-centric approach have earned her multiple accolades, including the prestigious Asurion Excellence Award. A passionate advocate for diversity in the workplace, Paula actively mentors emerging leaders in her field.More...
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Elias Garcia
Sales Representative @Asurion
Verified
Sheryl Linaogo
Technical Support @Asurion
Verified
Provides technical support for verizon wireless customers with software and hardware issue. Process replacements and upgrade device.More...
Dakota Lightning
Senior Full Stack Engineer @Asurion
Verified
15+ years of experience in front and backend development.More...
John Murphy
Sales Advisor @TDS Telecommunications Corp.
Verified
David Courtney
ESL Director and Consultant
Verified
Ready to consult, train, learn, teach, and grow with you—I come from an ESL teacher, trainer, and director background, and have implemented thriving learning programs in many cultural contexts. Responsive to needs on the ground, let’s use our strengths to best honor the educational needs of students as we humanize learning in the age of AI.More...
Diego Iguarán
Customer Service Representative
Verified
Soy una persona inteligente, responsable y dedicada, con un fuerte enfoque en la disciplina y la mejora continua. Mi carácter competitivo me impulsa a alcanzar los objetivos establecidos, mientras que mi capacidad para trabajar bajo presión me permite mantener altos estándares de desempeño incluso en situaciones desafiantes. Cuento con habilidades excepcionales en atención al cliente, siempre buscando ofrecer soluciones efectivas y personalizadas que generen satisfacción y confianza. Mi experiencia en ventas me ha permitido desarrollar un sólido poder de convencimiento, lo que me permite alcanzar y superar las metas comerciales propuestas. Además, tengo una alta capacidad para la resolución de problemas, abordando de manera rápida y eficiente cualquier desafío que se presente, siempre con un enfoque orientado a resultados. Mi ética de trabajo, compromiso y capacidad para trabajar de manera autónoma me permiten adaptarme tanto a empresas privadas como a proyectos con personas independientes, donde puedo aportar de manera significativa al éxito y crecimiento del equipo o negocioMore...
Luis Cervantes
Manager of Operations @Solvo Global
Verified
Manager of Operations with over 10 years of experience building strong client relationships, driving business growth and finding excellence by leading high performing teams. Created successful partnerships with US-based companies across transportation, customer service, sales & retention, and tech support industries.More...
Demetra Barr
Escalations and Fraud Specialist @The Farmer's Dog
Verified
I have worked in fraud and escalations for over 4 years where I have successfully reduced fraud-related losses by over 30%. My innovative implementation of a real-time fraud detection system has been recognized as a best practice across my previous company. I have led a cross-functional team to develop a customer-centric escalation protocol, improving resolution times by 40% and boosting customer satisfaction scores to an all-time high. My high risk processes and analytics skills assisted me with creating efficient processes for multiple community management projects.More...
Lucia Bolaños
Consultation Specialist @Law Office of Shelle Ann Simon
Verified
Lucia Bolaños is a Consultation Specialist at the Law Office of Shelle Ann Simon, where she excels in providing expert legal guidance and client support. With over five years of experience in the legal industry, Lucia specializes in immigration law. She is known for her empathetic approach and strong communication skills, ensuring clients feel understood and valued. Outside of work, Lucia enjoys volunteering at local community centers and exploring culinary arts.More...
Ginny Norton
Director of Strategy - CRM & Loyalty Marketing @Material+
Verified
Ginny Norton is the Director of Strategy - CRM & Loyalty Marketing at Material+, where she spearheads innovative customer engagement and marketing initiatives. With over a decade of experience in developing data-driven marketing strategies, she has a proven track record of enhancing customer loyalty and driving business growth. Ginny holds an MBA from Southern Methodist University and is passionate about leveraging data to create personalized customer experiences. Outside of work, she enjoys spending time with her dogs and horses.More...
Phillip Sierra
Expert Communications Consultant
Verified
Phillip Sierra is an Expert Communications Consultant with over a decade of experience in transforming complex ideas into compelling narratives. He specializes in strategic message design for corporate and non-profit clients, helping them articulate their vision and engage effectively with global audiences. Phillip is known for his innovative approaches and has worked for Fortune 500 companies such as NBC Universal. He is a graduate journalist from New Mexico State University and holds a master degree in Health Communications from Northwestern University. When he's not crafting messages, he enjoys watching movies, and attending F1 races.More...
Nikki Hill
Director of Purchasing @Albea
Verified
Nikki Hill is the Director of Purchasing at Albea, where she leverages over 15 years of experience in supply chain management to optimize procurement strategies. Known for her innovative approach and keen negotiation skills, she has successfully reduced costs and improved supplier relationships across global markets. Nikki holds a DBA from the University of Phoenix and is PMP certified. She is passionate about sustainable sourcing practices.More...
Brandi Smith
Sr Director of Operations
Verified
I’m a seasoned operations and customer experience leader with over 20 years of proven success scaling teams, streamlining systems, and driving transformative programs across global organizations. From Fortune 100 giants like Amazon to fast-growth startups, I’ve built high-performing support functions, implemented AI-powered solutions, and led customer-centric strategies that deliver measurable impact. I bring a strategic lens, a calm hand in complexity, and a deep commitment to excellence—without sacrificing humanity. Let’s connect if you’re building something bold and need a trusted operator to make it real.More...
Janro Paulo Alipao
Technical Support Specialist
Verified
Janro Paulo Alipao is a highly skilled Technical Support Specialist with over eight years of experience in delivering exceptional customer service and technical solutions. Known for his adept problem-solving skills, Janro consistently enhances system efficiency and user satisfaction. He is passionate about leveraging emerging technologies to streamline processes and improve client experiences. Janro holds a degree in Information Technology and has been recognized for his ability to translate complex technical information into accessible insights for diverse audiences.More...
Candice Green
Divisional Training Manager @Plasma
Verified
Results-driven Divisional Field Training Manager and U.S. Army veteran with extensive experience in leadership development, cross-functional training initiatives, and LMS transitions across high-impact organizations. Skilled in building high-performing teams through innovative instructional design, coaching, and scalable training strategies. Recognized for delivering engaging learning solutions and aligning training programs with compliance standards and business goals. Outside of my experience in learning and development, I have extensive experience in client, management, account, management, sales, and customer service.More...
Nalani Wood
Assistant Director of Facilities @Northern Middlesex YMCA
Verified
Curious Eclectic Problem SolverMore...
Wakaas Nazir
Program Manager
Verified
Wakaas Nazir is an accomplished Program Manager with over a decade of experience in driving strategic initiatives within the technology sector. At IHG and Palo Alto Networks, he spearheads cross-functional teams to deliver cutting-edge software products, consistently exceeding client expectations and achieving 20% growth in project efficiency. Known for his exceptional leadership and analytical skills, Wakaas has successfully managed multi-million-dollar projects, ensuring they are delivered on time and within budget. He is passionate about leveraging technology to solve complex business challenges.More...
Lauren Cole
Data Entry Specialist
Verified
Lauren Cole is a dedicated Data Entry Specialist with over five years of experience in efficiently managing and processing large datasets for Fortune 500 companies. Known for her meticulous attention to detail and exceptional organizational skills, she has streamlined data entry processes, reducing errors by 30% and increasing productivity across teams. Lauren is proficient in advanced data management software and is passionate about leveraging technology to enhance data accuracy and accessibility. Her commitment to excellence and continuous improvement makes her an invaluable asset to any organization.More...
Jennifer Brown
Director, Author, Coach @Bettea Consulting
Verified
Jennifer Brown is a highly experienced professional currently utilizing her expertise as a Director, Author, and Coach at Bettea Consulting. She is responsible for leading the company's strategic planning and execution, as well as authoring insightful industry-related publications. As a coach, Jennifer provides guidance and support to her clients, helping them achieve their personal and professional goals.More...
Daryll Lasic
Support Specialist
Verified
Daryll Lasic, as a Support Specialist, you play a crucial role in maintaining client relations through technical support and troubleshooting. Your expertise in resolving system issues, providing product information, and handling customer inquiries significantly contributes to our company's reputation for excellent customer service. Your ability to quickly understand and resolve technical problems while maintaining a high level of professionalism and patience is commendable. Your role is essential in ensuring that our clients receive the best possible service and that their technical issues are resolved promptly and efficiently.More...
Patrina Jackson
Senior Pricing Analyst @Optum
Verified
Patrina Jackson is an experienced and dedicated Senior Pricing Analyst at Optum company. She has been associated with the company for several years, specializing in data analysis, pricing strategy development, and financial forecasting. Patrina holds an Associated Degree in Arts. Patrina has a strong track record in improving pricing strategies, boosting profitability, and supporting financial decision-making processes. Her expertise lies in utilizing advanced analytics tools to facilitate data-driven decisions. Throughout her tenure at Optum, she has consistently demonstrated her ability to analyze complex data sets and deliver insightful reports. Before her role at Optum, Patrina developed her analytical skills and business acumen through various finance-related roles in other prestigious companies. She is known for her strategic thinking, attention to detail, and exceptional problem-solving skills. Passionate about continuous learning, she stays updated with the latest industry trends and advancements in financial analytics.More...
Jayme McCue-MacDonald
Recruitment Specialist
Verified
I have experience in areas such as HR Programs, Recruitment and Selection, Talent Strategy, as well as Talent Coordination. I also have experience in supporting professionals from an assistance/calendering perspective.More...
Gery Claybon
Author | Coach @Harmony Zenith Publishing
Verified
📍 Experienced Advocate | Project Manager | IT Specialist | Author With a strong background in customer advocacy, project management, and IT solutions, I bring expertise in resolving complex issues, optimizing processes, and leading cross-functional teams. Customer & Member Advocacy: Resolving inquiries with accuracy, advocating for services, and improving customer satisfaction. Project Management & Leadership: Led multi-location teams, improved service metrics by 65%, and executed budget-conscious projects. IT & Technical Expertise: Managed social media campaigns, designed websites, and maintained radar and communication systems in the U.S. Navy. Data-Driven Decision Making: Saved $4M through process improvements and created business tools to enhance team performance. 📚 Author & Publisher | Breaking Free from Anxiety, One of Us: Harbinger of Death, Fragments of Me (upcoming) 🎗 Volunteer | Maryland Statewide Independent Living Council, NAACP 🔹 Let’s connect to discuss collaboration, leadership, and innovative solutions!More...
Rick Bandel
Principal Consultant
Verified
Rick Bandel, as a Principal Consultant, is responsible for providing expert advice and guidance to clients, leading project teams, and developing and implementing strategic plans. His role also includes identifying business opportunities, building client relationships, and ensuring client satisfaction. He is known for his strong leadership skills, extensive industry knowledge, and ability to deliver innovative solutions. His expertise lies in business strategy, change management, and operational efficiency. His role is crucial in helping businesses improve their performance, solve complex problems, and achieve their goals.More...
Jon Laster
HR Strategy, Operations, and Workforce Stability
Verified
Jon Laster is a highly accomplished professional with a rich background in Human Resources. With expertise in HR strategy, operations, and workforce stability, he has proven to be a strategic partner in achieving organizational goals. Jon holds a deep understanding of the complexities of human resources and has a track record of creating and implementing successful HR strategies that improve business operations. His work focuses on maintaining workforce stability, ensuring a positive work environment, and promoting employee satisfaction. Jon’s unique blend of strategic and operational skills has positioned him as a leader in the HR field. He is recognized for his innovative approaches in managing human capital and his commitment to fostering positive workplace culture.More...
Brandi Riggins
CPO/CEO @Simply B. Consulting
Verified
Brandi Riggins 🌟 Entrepreneur | DEI Advocate | Strategic Visionary 📍 Based in Mint Hill, NC I’m Brandi Riggins, a results-driven entrepreneur, global DEI leader, and master of strategic growth with a passion for empowering individuals and organizations. As the founder of Simply B Consulting, I specialize in HR, organizational design, and business consulting, creating impactful solutions that drive performance and engagement. My professional journey spans leadership roles where I’ve spearheaded cultural transformation initiatives, elevated DEI strategies, and built high-performing teams. As the former Global Head of DEI and Culture & Engagement, I’ve honed my expertise in aligning people and purpose to achieve measurable success. 🔑 Strengths: • Strategic Problem-Solving • Leadership Development • Executive Coaching • Financial Literacy Advocacy Beyond my corporate career, I’m deeply invested in community development and mentoring first-generation students. My work as an advocate for underrepresented groups reflects my commitment to creating pathways to success for others. 🌍 Personal Passions: • Traveling to new destinations (Bali and Africa are next!) • Curating luxurious experiences • Volunteering to support the elderly and underserved communities 💼 Let’s connect if you’re: • Building an inclusive workplace culture. • Seeking an innovative consultant to elevate your business strategy. • Exploring opportunities for meaningful collaborations. ✨ Mission: Empowering others to achieve success without sacrificing authenticity. IMore...
Meeta Kaur
PMO Analyst @Volkswagen
Verified
A creative and dynamic Business Analyst with several years of experience in business process analysis/modeling, business requirements, database design, development, and testing of Web Based and Client/Server applications. Have extensive experience (more than 8 years) working with state clients and 8 years of experince working in transportation domain.More...
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Craig Duncan
Verified
Diego Diaz
BDR -SDR - @HubSpot
Verified
As a dedicated Business Development Representative at HubSpot, I specialize in identifying and nurturing leads to drive business growth. With a strong foundation in sales and a passion for helping businesses succeed, I leverage HubSpot’s powerful tools to optimize outreach and engage with prospects effectively. I pride myself on my exceptional communication skills and ability to build rapport with clients, ensuring their needs are met with tailored solutions. My in-depth knowledge of HubSpot’s products allows me to address inquiries confidently and position our offerings strategically. With a keen eye for data analysis, I continuously refine my strategies to enhance lead generation and conversion rates. I thrive in collaborative environments, working closely with marketing and sales teams to align our efforts for maximum impact. I am committed to not only meeting but exceeding targets, contributing to the overall success of both my clients and HubSpot.More...
Elizabeth Power
Founder @EPower and Assiciates, Inc. / The Trauma Informed Academy
Verified
Elizabeth Power is the Founder of EPower and Associates, Inc. and The Trauma Informed Academy. She is a seasoned professional educator with extensive experience in the field of trauma-informed care. Her companies focus on providing education, consulting, and training services to organizations and individuals, focusing on coping with change, building resilience, and the trauma-responsive lifestyle. Power's goal is to create environments that promote healing and growth, rather than exacerbating existing trauma. Her work is recognized for its innovative approach and contribution to the fields of mental health and human services. Power has an extensive background in instructional design and adult learning, and provides bespoke support documentation and talent development in multiple verticals.More...
Geli Altar
Social Media Marketer @Freelance, self-employed
Verified
As a self-employed Social Media Martial, I have successfully developed and implemented effective social media strategies for various clients, leading to significant growth in their online presence and customer engagement. I have managed to increase followers, engagement rates, and conversions for my clients by creating compelling content and utilizing organic targeting techniques. I have also excelled in audience analysis, trend forecasting, and ROI tracking, ensuring maximum efficiency of marketing efforts. My freelance work has allowed me to work with diverse industries, demonstrating my adaptability and wide range of skills.More...
Guillermo Osorio
Agile Project Manager / Scrum Master / Digital Project Manager / Advertising and Marketing Manager @Elcol Solutions LLC
Verified
Guillermo Osorio is a multifaceted professional holding key roles at Elcol Solutions LLC, including Agile Project Manager, Scrum Master, Digital Project Manager, and Advertising and Marketing Manager. He plays a pivotal role in managing and executing digital projects, implementing Agile methodologies, and driving marketing initiatives. Guillermo's expertise lies in coordinating cross-functional teams, ensuring timely project completion, and developing effective marketing strategies. His comprehensive understanding of Agile principles, digital project management, and advertising enhances the company's ability to deliver high-quality solutions to clients.More...
Erick Goin
Director of Customer Success @Nfinite
Verified
As Erick Goin, the Director of Customer Success at Nfinite, I have successfully implemented customer-centric strategies that have significantly improved client satisfaction rates. I have also built a high-performing customer success team, streamlined the customer onboarding process, and reduced customer churn rate. My leadership has led to increased customer retention and revenue growth for Nfinite.More...
Gloria Perez
Senior ops manager @Full Potential Solutions
Verified
As a senior Operations Manager, I leverage my risk control expertise and problem-solving skills to ensure the quality and efficiency of our services. With over 11 years of experience in managing operations and leading teams in the industry, I consistently deliver results that exceed expectations. Driven by a passion for international affairs and critical thinking, I am dedicated to fostering development and creating successful teams. I firmly believe that setting clear expectations is the foundation for effective communication and follow-up processes. By establishing transparent guidelines and objectives, I enable team members to align their efforts and work towards shared goals. By promoting a culture of responsibility and ownership, I empower individuals to take ownership of their tasks and deliverables. Through regular check-ins and performance evaluations, I ensure that everyone is on track and provide support where needed, fostering a sense of accountability throughout the team. With excellent communication and interpersonal skills, I excel in collaborating with diverse stakeholders to achieve our shared goals. I work well under pressure, adapting to changing circumstances while maintaining open lines of communication. By fostering a culture of transparency and trust, I facilitate effective collaboration and problem-solving, ensuring that everyone is aligned and working towards the same objectives. By combining my strategic mindset with a focus on clear expectations, communication, follow-up processes, and accountability, I have successfully implemented initiatives that drive operational excellence and optimize resource allocation. I am committed to continuous improvement, constantly seeking innovative solutions to enhance processes and drive sustainable growth.More...