Years of experience: 23

Document ProcessorData Entry AssociateData Entry SpecialistData EntryProject CoordinatorPersonal Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Silvery's Career Path
Human Resources Business PartnerMar. 2021 -
Present
AsurionHuman Resources Business Partner
United StatesResponsible for consultation to leadership team in areas such as employee relations, leadership development, staffing, training, compensation, benefits, and organizational development. In addition, supporting business objectives by helping to develop strategic direction for company initiatives .
Operations ManagerSep. 2014 -
Present
AsurionOperations Manager
Greater Nashville Area, TN* Assures conformance with contractual requirements, maintains costs and appropriate scorecards of Key Performance Indicators (KPI’s) for call center.  * Responsible for development of 9 Supervisors.  * Provides data to management and recommends improvement as it relates to customer service issues, determines and analyzes customer needs and market trends as it pertains to customer service. ...
Manager Customer ServiceMar. 2013 -
May. 2014
Pantech Wireless, Inc.Manager Customer Service
Dallas/Fort Worth Area* Assures conformance with contractual requirements, maintains costs and appropriate scorecards of Key Performance Indicators (KPI’s) for repair and call centers. * Serves as a focal point for all ASC issues and acts as a liaison for legal support.  * Recommends, develops, and implements systems to support training of repair network, call centers, service bulletins, and new product launches....

Silvery's Posts

  • How I can help you

    Enhancing customer support and streamlining business processes are my expertise. I analyze and refine current procedures, offering actionable recommendations for improvements to boost efficiency and satisfaction.

  • People I am looking for

    Seeking partnerships with startups and small businesses looking to enhance their customer support and operational efficiency. Open to collaborations that value innovation and growth.

  • Experience & Cases

    Past successes with startups and small companies reflect my ability to improve processes and support systems effectively. Proven track record in delivering tailored solutions to enhance client satisfaction.

  • How to contact

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