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Work Background
Nvolve
Head of IT and Support Systems
Nov. 2024
Letterkenny, County Donegal, Ireland
Responsible for overseeing all aspects of the company's information technology, customer support department, business systems and information security
Nvolve
Customer Support Manager
Mar. 2022 - Oct. 2024
Letterkenny, County Donegal, Ireland
Technical support, Client Onboarding & Training, User Acceptance Testing, Information security maintenance (ISO27001) and Software validation
Refinitiv, an LSEG business
Senior Content Analyst
Apr. 2016 - Nov. 2020
First Advantage Corporation
Data Analyst
Oct. 2014 - Nov. 2015
Bengaluru, Karnataka, India
Criminal records verification of job seekers in U.S.A by contacting district courts, penitentiaries, parole and probation offices.
Aegis Global Limited
Customer Support Executive
Apr. 2013 - Feb. 2014
Bengaluru, Karnataka, India
Customer service and conflict resolution arising from flight bookings, modifications and customer grievances
WNS Global Services SA
Operations Associate
May. 2011 - Jul. 2012
Bengaluru, Karnataka, India
Personal injury claims handler for Aviva insurance, validating liability stance, fraud concerns and financial pay outs.
Requests
3
Personal Pitch
Manage and Onboard Support Teams
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