An MBA-qualified Customer Support Manager with over 10 years of experience driving customer success, leading support operations, and improving processes across SaaS, financial services, and BPO sectors. Proven ability to lead cross-functional teams, manage large customer portfolios, enhance customer engagement, and ensure compliance (ISO 27001). Strong background in onboarding, technical support, product training, data analysis, and stakeholder communication.
I enjoy volunteering at festivals to help people have a better experience. I love travelling, reading and playing basketball in my free time.More...